The art of negotiation comes into play daily in the life of employees at all levels and in every position. Participants explore how current approaches to negotiation strategy and tactics are used, what negotiation entails, types of negotiation relationships that exist from hard bargain to win-win, to fully partnered relationships and personal ones. The course explores the personal and behavioral characteristics of an effective negotiator. Participants discuss how empowerment, power, and authority affect the negotiation process and outcome. Topics include how important it is to plan and prepare for a negotiation session. Upon completing this course, you will be able to: 1. Learn about the nature of negotiation and how it differs from selling 2. Gain awareness of the basic doctrines of negotiation and barriers to effective negotiation 3. Explain the role of authority and how to address it in negotiations 4. Explain the role of power in negotiations and how to address power inequities 5. Explain the positive and negative influences of empowerment 6. Learn the different “stances” or negotiation styles negotiators might adopt 7. Demonstrate the factors that influence which negotiation style is implemented 8. Describe the personal and behavioral characteristics of an effective negotiator 9. Demonstrate your grasp of emotional intelligence and how it impacts the effectiveness of a negotiator 10. Assess your own values and personal style and how they affect the negotiation process 11. Learn about the critical importance of planning and preparation in the negotiation process...

I enjoyed this course. I would like to recommend it. Regards

excellent course that gave me a lot of knowledge that I will certainly use every day, thank you.

Simple, short but very informative course, hope that Instructors can add more practical scenarios to test what I've learned

please add more courses with this instructor!!

helpful and practical coverage of the principled negotiation method. Excellent base for newbies and refresher for old-timers. Never hurts to refresh the basics!

Excellent skill builder! Priceless in my profession!

amazing course for life and working

Great class and content. I can’t wait to apply in real life situations. Thank you.

A lot of information regarding the negotiation. very good subject and informative.

Very detailed Course touching many points of negotiations. After the course you'll know hot to prepare and how to "control" a negotiation. However I would like to see more examples which can create more solid background for the theoretic knowledge.

Very good.

nice course. very useful

The course is really not clear and objective, and the quiz is asking content that is not in classes.

This topic online course will be very beneficial for me in pursuing my career goals. Thank you coursera, the instructors and UCI Extension, Div. of Continuing Education.

Very elaborated and interesting. However some of the tests ended up being discussed in the week after.

Covers all the basics well. Good for a four week course.

Excellent course with great insights about the often tense and difficult world of negotiations. Only thing I think that could have made this course better would be to have some case studies.

A GREAT WAY TO LEARN BUSINESS NEGOTIATION SKILLS.

Videos were long winded, speaking style if hard to follow, too dry, sounds like no actual thought behind the words, just reading a teleprompter. Quizzes were poorly worded, many questions had multiple answers that could legitimately be considered correct in various scenarios.

Great opportunity!

Fantastic

Thanks for this course because I have added a lot to my knowledge.

Great!

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