If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach.
We look forward to you joining us as we explore these essential coaching topics!
Este curso forma parte de Programa Especializado - Coaching Skills for Managers
Setting Expectations & Assessing Performance Issues
ofrecido por
Programa - Qué aprenderás en este curso
Semana
1Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
12 videos (Total 83 minutos), 4 readings, 1 quiz
12 videos
Module 1 Overview1m
Three Constructs for Performance: Process, People, & Practice12m
Mission & Purpose8m
What is Your Sentence?8m
Expectations Overview7m
Expectations vs. The Manual6m
Giving Feedback (Optional)5m
Beginning to Define Expectations5m
Expectations and Standards11m
Defining Expectations for Leaders and the Team6m
Leadership Compass5m
4 lecturas
Dan Pink: What is Your Sentence?15m
Elements of Mission Statements15m
4 Hard Questions to Ask About Your Company's Purpose15m
Worksheet: Clarifying Expectations vs. the Manual30m
1 ejercicio de práctica
Module 1 Quiz30m
Semana
2Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
7 videos (Total 54 minutos), 6 readings, 1 quiz
7 videos
Key Performance Indicators7m
Defining Individual Goals11m
Accountability Defined5m
Tactical vs. Developmental Accountability8m
Having an Accountability Conversation12m
Why Managers are Uncomfortable with Accountability Conversations6m
6 lecturas
Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team19m
Reading: Performance Management and KPIs15m
Reading: What is Your Accountability?15m
Worksheet: Accountability30m
Podcast Episode: Basic Elements Required for Accountability13m
Reading: Right Way to Hold People Accountable10m
1 ejercicio de práctica
Module 2 Quiz30m
Semana
3Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
6 videos (Total 45 minutos), 2 readings, 2 quizzes
6 videos
Diagnosing and Addressing Performance Gaps5m
Coaching Algebra8m
Skillset Coaching10m
Mindset Coaching10m
Putting it all Together8m
2 lecturas
Podcast Episode: Managers and Coaching Algebra19m
Reading: Overcoming the Toughest Common Coaching Challenges10m
1 ejercicio de práctica
Module 3 Quiz20m
Semana
4Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
4 videos (Total 19 minutos), 1 quiz
4 videos
Milestone 1 Overview9m
Tips for Giving Feedback5m
Course Summary1m
25%
comenzó una nueva carrera después de completar estos cursos
22%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
Principales revisiones
por KB•Aug 23rd 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
por LB•Jun 9th 2018
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
Instructor
Kris Plachy
CEO and Founder & Instructor, Leadership Coach, LLC & UC Davis Division of Continuing and Professional Education
Acerca de Universidad de California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Acerca del programa especializado Coaching Skills for Managers
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
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