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Volver a Communication in the 21st Century Workplace

Opiniones y comentarios de aprendices correspondientes a Communication in the 21st Century Workplace por parte de Universidad de California en Irvine

1,299 calificaciones
255 revisiones

Acerca del Curso

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Principales revisiones


Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

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51 - 75 de 255 revisiones para Communication in the 21st Century Workplace

por Shyam K

May 23, 2020

Productive Course, Learnt many things about effective communication

por Daniel S

Jan 27, 2019

Some very useful tips here to make you take a step back and think.

por Chandan P

Mar 28, 2019

Great course to understand Professional communication techniques

por Sarah S

Nov 28, 2016

A wonderful format. Easy to follow and great learning materials.

por Ari B S

Jun 14, 2016

Relevant Information, well documented and easy to understand !!!

por Vikramaditya S K

Apr 20, 2020

A great and helpful course and the faculty was no doubt amazing

por Nicole G

Sep 17, 2015

I enjoyed this class and found the readings to be very helpful

por Yin L

Aug 17, 2015

it really help me to make correct and effective communication.

por Dong T

Oct 15, 2015

It very useful for me, i can apply knowledge in my workplace


Nov 15, 2017

Thank you for the explanation. The teacher is so good!!!.

por Angela P

Oct 07, 2016

Communication and Active listening is so very crucial.

por MUSA S J

May 13, 2020

excellence presentation and explicit video and audios

por Filomena N d G

Jun 15, 2016

Very well explained and with rich support material.

por Pepper R

Aug 14, 2017

Great lessons, practical and logically presented.

por Mansoor M

Oct 20, 2015

it was great experience, and very interesting.

por Anand G

Dec 16, 2016

Great course to sharpen communication skills.

por Bruno B

Apr 12, 2016

Simple and direct. Just the way it should be.


May 11, 2020

Wonderful Learning Experience with Coursera


Sep 25, 2017

Very informative and knowledgeable course.

por Benjie L

Jul 04, 2016

hurry up. we need to finish all the course

por Siddaram K

Apr 20, 2016

Thanks for the course. Clear and concise.

por Andrew C K B

Apr 10, 2019

Readings are practical and very detailed

por Cristiano B d O

Nov 13, 2017

Excellent course!! I loved this course!!

por ahmed s m y

Jan 30, 2020

Its very good & easy

Thank you coursera.

por Antonio T

Feb 26, 2018

Well structured, clear explanations.