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Volver a Communication in the 21st Century Workplace

Opiniones y comentarios de aprendices correspondientes a Communication in the 21st Century Workplace por parte de Universidad de California en Irvine

1,362 calificaciones
270 revisiones

Acerca del Curso

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Principales revisiones


Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

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76 - 100 de 273 revisiones para Communication in the 21st Century Workplace

por Antonio T

Feb 26, 2018

Well structured, clear explanations.

por John M

May 20, 2017

Very interesting course. thanks

por Rajshree M

May 22, 2020

Learnt q lot about interaction.

por Samanta D

Apr 20, 2020

Very interesting and helpful!!

por Ubirajara A T S

Nov 25, 2015

Very good course, I recommend!

por Dimas S

Jan 24, 2020

Practical and easy to digest!


Apr 03, 2017

Very well organized course...

por 1801865

Mar 26, 2020

الاتصال كمدير والاتصال كمروس

por Edrisa O J

Jun 19, 2017

Great content and resources.

por Huy F

Feb 23, 2017

This course is a good one!


Apr 09, 2020

found some good technique

por María d C O R

Jun 28, 2017

Excelente curso, gracias.

por Nhân H N

Dec 09, 2016

This course very usefull!

por Turlea O

May 22, 2016

This course is fantastic!

por Burna N

Dec 01, 2018

Fabulous - very useful!!

por Rina N

May 11, 2020

very valuable training.

por Dr. S B

Apr 11, 2020

Productive and precise.

por Khin K S

Jan 22, 2020

Very effective course.


Sep 02, 2019

I really am impressed.

por Muhammad A A

Nov 14, 2017

Great Course

Thank you

por Joseph D

Apr 08, 2016

Wonderful.. loved it!

por Nguyen T K

Sep 28, 2015

Useful for my career

por Sharathchandra L

Apr 15, 2020

I like this course!

por Nguyễn H C

Mar 07, 2019

Excellent course.

por Karampatos G

Nov 15, 2017

Excellent course.