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Volver a Communication in the 21st Century Workplace

Opiniones y comentarios de aprendices correspondientes a Communication in the 21st Century Workplace por parte de Universidad de California en Irvine

1,310 calificaciones
257 revisiones

Acerca del Curso

In today's fast-paced business environment, employees at all levels find themselves being asked to handle more tasks, meet more deadlines, take on more responsibilities, and adapt to more change. Added to these challenges is the constantly shifting diversity of the workplace, where coworkers cope with generational, gender, age and cultural differences. Communication, both verbal and nonverbal, is at the foundation of everything we do and say, and is especially important in the 21st century workplace. The good news is that communication is a learned skill, and can be improved upon with the right training. The focus of this course is to heighten students’ awareness of workplace communication, and add new interpersonal skills, with the end result of becoming a more competent communicator overall. Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.). Upon completing this course, you will be able to: 1. Define communication and its role in the workplace 2. Describe benefits of effective communication in the workplace 3. Identify and explain most common audiences and techniques for communicating with each audience 4. Identify and solve common obstacles to effective communication 5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager 6. Discuss the best approaches and communication techniques for delivering bad news to your manager 7. Describe ways to make positive connections with your staff. 8. Discuss techniques for deciphering the communication styles of executive managers 9. Discuss techniques for identifying the characteristics and drivers of executive managers 10. Discuss techniques for persuading executive management 11. Identify best practices for working successfully with virtual/remote teams 12. Apply proven techniques for effective conference calls and webinars...

Principales revisiones


Apr 27, 2020

The content of the course was good. Lectures were effective which iincluded joint discussions. . I especially liked the last statement after every lecture "where ever you maybe have a great time"


Apr 12, 2016

This course is really helpful. I would recommend it to my friend to learn how they can improve their communication skills at workplace and can be a good employee and a great manager.

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101 - 125 de 257 revisiones para Communication in the 21st Century Workplace

por Sarah R M

May 16, 2019

Excellent class!

por Dr. M Z

Nov 29, 2018

very good course

por Duncan E O O

Mar 08, 2019

Skill sharpener

por Rohan D

May 20, 2020

Great learning

por Asmita M

Jun 04, 2019

Amazing course

por Sahana M

Mar 18, 2020

Good learning

por Jonatan R

Feb 21, 2016

Great Tools!!

por Pritam B

May 20, 2020

Great course

por Aditya A

May 05, 2020

Nice Course.

por zubair k

Mar 26, 2020

Great course

por Frank A

Jan 10, 2020

Great lesson

por S. M G M A

Jun 12, 2019

Nice course.

por Aleksandar C

Jul 28, 2018

Good course!


May 03, 2020

very useful

por Partheepan

Apr 10, 2020

very useful

por AYAN P

Apr 07, 2020


por Shyam K

Mar 28, 2020

good course

por Harsh V S

Feb 02, 2020

good course

por Mauy M S

Jul 16, 2016

Ótimo curso

por Кулинич В В

Mar 01, 2016

greate, tnx

por Vũ Đ L

Mar 16, 2016

no comment

por Đinh T L

Jan 14, 2016

Very good!

por Chaitanya S T

May 06, 2020


por Deepak P A R

Dec 26, 2018


por Asmaa A

Mar 16, 2017