Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
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Habilidades que obtendrás
Universidad de California en Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
- 5 stars60,88 %
- 4 stars25,62 %
- 3 stars8,39 %
- 2 stars2,94 %
- 1 star2,15 %
Principales reseñas sobre CONFLICT RESOLUTION SKILLS
The Delivery of the course can be improved and be more structured. Also more real life case examples can be used for certain concepts
It is great by all meanings. Many thanks to all participants who sharing their information and knowledge to the community though the great COURSERA
Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.
This Course gives a deep insight of various Conflict Resolution Skills and shows its practicability in a given scenario. Overall quite impressed.
Acerca de Programa especializado: Gestión de conflictos
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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