por Lisa C
•Jun 10, 2019
There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.
por Tatiana F
•Nov 28, 2018
I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.
por Mohammed Y
•Dec 21, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
por said h a
•Jan 03, 2019
This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.
por Edo R
•Nov 25, 2018
This is excellent training, it provide fundamental and practical skill needed for customer engagement related job
por Enechaziam S U
•Mar 14, 2019
The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!
por Luciano M
•Jan 19, 2019
Excellent course with excellent professors and teachers.
por Jaison C
•Apr 16, 2019
This course offers insight into the realities of Customer Service that I would have otherwise overlooked.
por pilotti
•Mar 27, 2019
excellent training, permitto obtain good knowledge on how ma
por Georgios P
•Mar 30, 2019
Fairly Good
por FangLi
•Mar 18, 2019
v
por Abida F
•Mar 20, 2019
It was v useful for me, thanks coursera
por Tirthak P
•Dec 02, 2018
Great Course for customer service executives and even best for the one who is about to start serving customer :-)
por Desiola K
•Oct 27, 2018
Interesting course. I'm learning new things.
por Tamara T J
•May 04, 2019
The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.
por Olusegun D O
•May 07, 2019
Fantastic course and very informative and transformative as well
por Shelia A
•Apr 29, 2019
I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.
por Sachin B
•Apr 28, 2019
Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.
por Raul M
•Jan 27, 2019
Thank you for the opportunity.
por Raphael D
•Jan 09, 2019
It's a big eye opener. I am enjoying every video of the course
por Luiz F
•Feb 10, 2019
great
por Duncan E O O
•Feb 26, 2019
Great stuff
por Inegbedion L O
•Mar 04, 2019
great course
por LEE, Y
•Mar 15, 2019
Good Course in this field.
por Adolfo J G M
•Aug 20, 2019
Bad, They request me just after I finish the course to pay another $50 to get the certification after I have already paid, You can check here: http://prntscr.com/ov7q03