There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type of customer on a regular basis, as it will surely help you to exceed your customer service goals.

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The course was excellent! It was like a validation and a refresher for me and I have been working in the customer service industry for a while.

Each Module of the IBM Customer Engagement Specialist Professional certificate for me were stages of improvement on how I should relate and communicate with customers and also how I need to make myself an integral part of my organization as a team member and customer service agent

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

In einigen Bereichen zu Call Center orientiert.

It was a very informative course

very helpful and informative program will be able to apply learned course material in every day life does not take long to complete is not a course that will land you a job upon completion unless you have the required company experience/qualifications, but if you do this will surely put you ahead of the competition highly recommended for anyone in a customer service industry

Very resourceful in my current job role as a customer service executive. Thank you for putting this course together to assist individuals as myself become professionals in our roles as service personnel.

Very good course. Complete, detailed and well presented. The examples used for the exercises allow to put knowledge into practice in a dynamic and entertaining way. Highly recommended!

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

Fantastic course and very informative and transformative as well

The course is amazing! They explain everything in a very dynamic way! I feel much more prepared now.

I am so grateful for this course. I really did enjoy learning how to communicate with better skill sets. I can apply this to my daily conversations with online support and other personal calls. I also enjoyed the extra reading articles. They were very helpful by going in-depth of topics. I also subscribe to many of the articles and websites. Thank you so much.

Very helpful for people who are in support Industry, it brushes back your skills and emphasis on behaviour, language,listening and other skills.

it is really good course

This course offers insight into the realities of Customer Service that I would have otherwise overlooked.

Fairly Good

excellent training, permitto obtain good knowledge on how ma

This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!

It was v useful for me, thanks coursera

v

Good Course in this field.

The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!

great course