Chevron Left
Volver a Certificado profesional de Especialista en compromiso con el cliente de IBM

Opiniones y comentarios de aprendices correspondientes a Certificado profesional de Especialista en compromiso con el cliente de IBM por parte de IBM

4.8
estrellas
476 calificaciones
141 revisiones

Acerca del Curso

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/...
Filtrar por:

76 - 100 de 140 revisiones para Certificado profesional de Especialista en compromiso con el cliente de IBM

por Julian K

May 10, 2019

It is very helpful and i would recommend that everyone gets an opportunity to do this course.

por Amron D B

Feb 22, 2020

I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.

por Hugo E G L

Dec 25, 2019

Great one! It has all the foundational skills that a customer service representative needs.

por Mariya H

Sep 12, 2019

Helped me identify weak areas and improve them by taking quizzes and assignments seriously!

por Isah B A

Sep 24, 2019

The modules are very enlightening and educative. I recommend everyone to take this course.

por Rhythm M

Apr 13, 2020

A professional course focusing on everything required to become a skilled customer agent.

por Ogunga A O

Apr 09, 2020

It's a wonderful experience taking this course... it's the best you can be part of.

por Alvi R

Apr 20, 2020

It is quite a detailed and insightful course. I personally do recommend it to all.

por Bikram K N

Jun 29, 2020

Thanks a lot for this course. I'm very happy to complete this course.

por Aymen Z

May 10, 2020

my working fiel in helpdesk support , thanks Coursera and thanks IBM

por Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

por Finny C

Jul 07, 2019

Its very useful and hope to get placement in IBM customer Support

por UZOKA K C

Feb 22, 2020

This course is exceptional. It is the best I have come across.

por AMITPAL S

Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

por KALAP T

Jun 27, 2020

This course enhance my skill in customer service carrier.

por Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

por RAKESH K P

Oct 04, 2019

This course is too god for a customer support executive

por Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

por Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

por STEVEN C

Jul 08, 2019

A fantastic mix of video, text, quiz and assignments.

por Stanford M

Jun 05, 2020

Great course. I loved it. I recommend it to anyone.

por Abdullah A

Jun 16, 2020

Great course I learned a lot of new skills

por Rayees A L

Jun 15, 2020

Great fully satisfied with this course.

por Osuobeni J E

Mar 05, 2020

It's a great course on customer support

por Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much