Este curso forma parte de Programa especializado: People and Soft Skills for Professional and Personal Success

Skills Network

ofrecido por

Programa especializado: People and Soft Skills for Professional and Personal SuccessHabilidades en redes de IBM

Acerca de este Curso

5877 vistas recientes

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.  
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. 

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.  

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Curso 5 de 6 en

Programa especializado: People and Soft Skills for Professional and Personal Success

Nivel principiante

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Aprox. 3 horas para completar

Inglés (English)

Subtítulos: Inglés (English)

Qué aprenderás

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Habilidades que obtendrás

Listening Skills
People Management
Soft skills
Communication
Organizational Conflict

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Curso 5 de 6 en

Programa especializado: People and Soft Skills for Professional and Personal Success

Nivel principiante

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Aprox. 3 horas para completar

Inglés (English)

Subtítulos: Inglés (English)

Instructor

Skills Network

18.132 alumnos

15 cursos

ofrecido por

Habilidades en redes de IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Programa - Qué aprenderás en este curso

Semana

Semana 1

3 horas para completar

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

3 horas para completar

24 videos (Total 25 minutos), 27 lecturas, 8 cuestionarios

24 videos

Interpersonal skills: An overview2m

Let’s begin with the first topic2m

How might these communication styles come into play?50s

Recap26s

Let’s move to the second topic1m

How can you ensure your messages don’t get lost in translation?49s

The art of listening1m

What types of questions can you ask?1m

Communication channels35s

Remember20s

Recap39s

Let’s move to the third topic1m

What does assertiveness mean?2m

Recap27s

Let’s move to the fourth topic1m

Perspective-taking48s

Recap24s

Let’s move to the fifth topic48s

Workplace conflicts are opportunities to develop interpersonal skills32s

Importance of feedback1m

Recap55s

Let’s move to the sixth topic47s

Which is the best way to deal with disputes?1m

Recap1m

27 lecturas

What will you learn from this course?2m

What does it mean to have one of these communication styles?4m

Three elements of effective communication4m

What can you substitute for body language when working virtually?2m

Techniques you can use to listen actively3m

How can you use the six probing questions?3m

Disadvantages of different communication channels3m

Avoid these communication barriers3m

Zion’s dilemma3m

How can you be assertive?3m

Assertive behavior is helpful in challenging situations2m

Pooja’s convincing power4m

How can you use emotions and facts to influence others?2m

How can you develop your personal influence?1m

What is the significance of eminence?2m

How can you build your eminence?3m

Conflict is a story2m

Conflicts often arise from these sources2m

Practice these steps when you find yourself in a conflict3m

Use this approach to give feedback4m

Responding to feedback2m

How do you receive feedback effectively?5m

Asking for feedback is an effective way to work on your blind spots4m

What are your conflict response styles?4m

Here are the steps you can take to resolve complex challenging situations3m

Let’s tie it all together2m

Congratulations and Next Steps2m

8 ejercicios de práctica

Practice Quiz: Explain the new travel reimbursement policy20m

Practice Quiz: Identify appropriate communication channels for these messages15m

Practice Quiz: Zion’s dilemma3m

Practice Quiz: What does it sound like?20m

Practice Quiz: How would you approach conflict situation?3m

Practice Quiz: Which conflict response style would you use?15m

Practice Quiz: Interpersonal Skills 5m

Graded Quiz: Interpersonal Skills 25m

Acerca de Programa especializado: People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Preguntas Frecuentes

¿Cuándo podré acceder a las lecciones y tareas?
El acceso a las clases y las asignaciones depende del tipo de inscripción que tengas. Si tomas un curso en modo de oyente, verás la mayoría de los materiales del curso en forma gratuita. Para acceder a asignaciones calificadas y obtener un certificado, deberás comprar la experiencia de Certificado, ya sea durante o después de participar como oyente. Si no ves la opción de oyente:
es posible que el curso no ofrezca la opción de participar como oyente. En cambio, puedes intentar con una Prueba gratis o postularte para recibir ayuda económica.
Es posible que el curso ofrezca la opción 'Curso completo, sin certificado'. Esta opción te permite ver todos los materiales del curso, enviar las evaluaciones requeridas y obtener una calificación final. También significa que no podrás comprar una experiencia de Certificado.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Hay ayuda económica disponible?
Sí. En ciertos programas de aprendizaje, puedes postularte para recibir ayuda económica o una beca en caso de no poder costear los gastos de la tarifa de inscripción. Si hay ayuda económica o becas disponibles para tu selección de programa de aprendizaje, verás un enlace para postularte en la página de descripción.

¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.

Developing Interpersonal Skills