About this course: In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing- and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently. Upon successful completion of this course, you will be able to: • Understand the role of operations management • Relate underlying principles to operations management frameworks and techniques • Synthesize information to make strategic operations decisions • Evaluate processes on different dimensions • Apply analytical techniques for tactical operations decision This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see onlinemba.illinois.edu.
Created by: University of Illinois at Urbana-Champaign
Taught by: Gopesh Anand, Associate Professor of Business Administration
Department of Business Administration, College of Business
| Basic Info | Course 3 of 7 in the Value Chain Management Specialization |
| Commitment | 4 weeks of study, 6-8 hours/week |
| Language | English, Subtitles: Vietnamese |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Course Orientation
In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course.
2 videos, 5 readings, 1 practice quiz
- Video: Welcome to Operations Management!
- Video: Meet Your Instructor
- Reading: Syllabus
- Reading: About this Course: Ratings and Reviews
- Reading: About the Discussion Forums
- Reading: Social Media
- Reading: Getting to Know Your Classmates
- Practice Quiz: Orientation Quiz
Module 1: Operations Strategy
Module 1 covers the basis of operations management and how it works in different kinds of organizations. Connecting operations management to other aspects of running an organization, it lays the groundwork for how to develop and implement a solid operations strategy.
12 videos, 2 readings, 2 practice quizzes
- Reading: Module 1 Overview
- Reading: Module 1 Readings
- Video: Lesson Objectives
- Video: Describing Operations Management
- Video: Operations Based Successes
- Video: Impact on Return on Assets
- Video: Lesson 1-1 Recap
- Practice Quiz: Lesson 1-1 Practice Quiz
- Video: Lesson Objectives
- Video: Focused Operations
- Video: Tradeoffs and Combinations
- Video: Manufacturing and Service Orientation
- Video: Lesson 1-2 Recap
- Practice Quiz: Lesson 1-2 Practice Quiz
- Video: Module 1 Assignment 1 Solution
- Video: Module 1 Assignment 2 Solution
Graded: Module 1 Graded Quiz
Graded: Module 1 Assignment 1
Graded: Module 1 Assignment 2
WEEK 2
Module 2: Process Analysis
Module 2 discusses types of process arrangements and when each might be appropriate. It introduces process metrics with a focus on Little’s law and how it functions in practical contexts. It also covers how variability affects process capacity and planned utilization.
12 videos, 2 readings, 2 practice quizzes
- Reading: Module 2 Overview
- Reading: Module 2 Readings
- Video: Lesson Objectives
- Video: Process Types
- Video: Process Flow Analysis
- Video: Little's Law
- Video: Lesson 2-1 Recap
- Practice Quiz: Lesson 2-1 Practice Quiz
- Video: Lesson Objectives
- Video: Assessing Capacity
- Video: Capacity Utilization
- Video: Impact of Variability
- Video: Lesson 2-2 Recap
- Practice Quiz: Lesson 2-2 Practice Quiz
- Video: Module 2 Assignment 1 Solution
- Video: Module 2 Assignment 2 Solution
Graded: Module 2 Graded Quiz
Graded: Module 2 Assignment 1
Graded: Module 2 Assignment 2
WEEK 3
Module 3: Inventory and Supply Chain Management
Module 3 focuses on making sound decisions about inventory and supply chains. In addition to discussing approaches to categorizing inventory, tracking its performance, and implementing inventory policies, the module covers questions of outsourcing and supply chain, including how to avoid the bullwhip effect.
11 videos, 2 readings, 2 practice quizzes
- Reading: Module 3 Overview
- Reading: Module 3 Readings
- Video: Lesson Objectives
- Video: Types of Inventory
- Video: Performance Assessment
- Video: Inventory Decision - How Much?
- Video: Inventory Decision - When?
- Video: Lesson 3-1 Recap
- Practice Quiz: Lesson 3-1 Practice Quiz
- Video: Lesson Objectives
- Video: Introduction to Supply Chain Management
- Video: Supply Chain Partnerships
- Video: Lesson 3-2 Recap
- Practice Quiz: Lesson 3-2 Practice Quiz
- Video: Module 3 Assignment Solution
Graded: Module 3 Graded Quiz
Graded: Module 3 Assignment
WEEK 4
Module 4: Quality Management - Part 1
Module 4 covers definitions of and different approaches to quality of both products and processes. It includes techniques for managing and assessing quality, with an emphasis on variability and statistical process control.
5 videos, 2 readings, 1 practice quiz
- Reading: Module 4 Overview
- Reading: Module 4 Readings
- Video: Lesson Objectives
- Video: Defining Quality
- Video: Origin and Evolution
- Video: Common Elements
- Video: Lesson 4-1 Recap
- Practice Quiz: Lesson 4-1 Practice Quiz
WEEK 5
Module 4: Quality Management - Part 2
8 videos, 1 practice quiz
- Video: Lesson Objectives
- Video: Statistical Process Control
- Video: Attribute Data Control Charts - Proportion Data
- Video: Attribute Data Control Charts - Count Data
- Video: Variable Data Control Charts
- Video: Process Capability
- Video: Lesson 4-2 Recap
- Practice Quiz: Lesson 4-2 Practice Quiz
- Video: Module 4 Assignment Solution
Graded: Module 4 Graded Quiz
Graded: Module 4 Assignment
Course Conclusion
1 video
- Video: Course Recap
FAQs
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Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
I love this course, even for not native speaker it's not to hard, only was not to easy to understand assignment questions and answers. But with google translate help I passed first module! :-)
a perfect introduction to the course. I only wish coursera had a degree on it.
Muy bueno
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Excellent course....Good work Mr.Anand