4-1.2b Defining Quality

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From the course by University of Illinois at Urbana-Champaign
Operations Management
46 ratings
University of Illinois at Urbana-Champaign

Operations Management

46 ratings
Course 3 of 7 in the Specialization Value Chain Management
From the lesson
Module 4: Quality Management
Module 4 covers definitions of and different approaches to quality of both products and processes. It includes techniques for managing and assessing quality, with an emphasis on variability and statistical process control.

Meet the Instructors

  • Gopesh Anand
    Gopesh Anand
    Associate Professor of Business Administration
    Department of Business Administration, College of Business