as someone who is just moving from centos (RHEL) linux to Ubuntu (Debian) linux this course was something i needed. however there should have been some things on mac. lots of graphic and cad companies mainly use macs not windows or linux. audio processing is also best done with macs. walking in or getting a support line call and not knowing the system can lead to many more issues.

I believe that this course thoroughly teaches you the resources that you need in order to become successful on the software side of IT. My only issue with this course is that the Linux side of this does not really come easy and there is only so much practice you can do with the OS you are using. Besides that I am looking forward to moving onto the next course in the program.

The course was fantastic and full of materials to really kick start your IT knowledge. My only complaints about this course are the buggy qwiklabs that are formatted to only detect fixes you make through specified steps and processes. (i.e: a file can be deleted in the GUI but qwiklab might be formatted to only detect deleting files through CLI for you to get the credit.)

This model was pretty challenging feel like it can be way more interactive especially on the coding exercises. Also think the interactive approach helps the learning to stick better because we are doing more over and over to make sure the skills are learned instead of just memorized for a brief moment which is what college and most learning experiences are notorious for!

Very challenging. I think it would be better if the modules were serarated according to OS, instead of switching back and forth. The windows/powershell labs need to be fixed, cant type in powershell VM. and it would be a huge step up if different OS folders/files were included as examples to follow along with. OVerall, great course with some minor improvements needed.

Great instructor, easy to follow, and the material wasn't as dense compared to the Networking class. My only complaint was the amount of commands given in the terminal and the amount of explanations or examples. The Qwiklabs were helpful, but I needed more of them especially like the last one where you have to fix problems with what you learned throughout the class.

It was quite challenging and although some parts were not very clearly, it also shows that you'd really have to put in some real time and effort into getting through this course. This is not one of those "oh i'mma just watch the videos, guess the answers and i'll be set. You actually have to remember and know what you're doing. Light on the remebering lol

There could be a download of the commands for both windows and linux, some of the lectures weren't thorough enough. At times it was moving to fast. There should be a better way to take notes. The scrolling of the lectures took the video out of view. I found it annoying. The labs were difficult because there was no concrete examples in the second lab.

I thought the course was very good and informative. It was great being able to utilize the virtual machines for the labs, but it made me wish there was a way to have a virtual machine to use while watching the videos. I was able to follow along and actually do some of these tasks for Windows as I watched, but since I don't have a machine with Ubun

I loved this course. It challenged me to go back and remember alot of Linux and Powershell commands which I'm not familiar. My only issue were some of the labs and some instructions. Some of the instructions seems a little confusing and the lab itself has it's bugs. I couldn't complete 2 of the labs and just simply moved onto the next lesson.

Deeply analytical and technical course oriented to provide the user the standard hard skills needed to perform IT support activities within a company. Linux Introduction to Bash, use of Microsoft different tools and understanding of the backgrounds of an OS makes this course a "must-have" in your portfolio. Empowering tech support operators!

Overall the course thus far has been very informative. However, I personally would prefer to have all the Windows lessons taught together separately from the Linux lessons. I understand that the intent is to show how something is done in Windows, and then how the same thing is done in Linux, but I think it is more confusing than helpful.

It was explained in very good detail, but i feel like it needed more exercises than supplemental readings. You can read something all day and yes it will help, but feel like this course and all the commands you learn need to be more exercised than read about with more quizzes involving typing in the commands, rather than reading about them.

There were some communication problems, internet outages, and power outages in some laboratories, and I was not able to complete the laboratory on time. Now I'm trying to get into the lab, but unfortunately this message comes up, "Sorry, your quota has been exceeded for this lab". Please help me complete my course thank you so much

There was a lot introduced during this course, but quite few things in the final labs weren't in the classwork (I took extensive notes) or needed to be completed specific ways in order to pass the labs. Tons of others have complained. Some updating is needed. I did, however, learn a lot and am looking forward to the next class.

I think this course overall was well done. The only critique I have is that perhaps for the assesments you could give the students a number of attempts before revealing the correct solution. I understand its done to ensure we get the correct syntax, but being a perfectionist myself I like having the opportunity to do it myself.

The only issue I had a negative with was the labs. The course is great, content relevant and well demonstrated. There is a boat load of reading, but that is part of learning, isn't it. Pay close attention to the difference between command and flags as they require certain sequencing to be effective, which I still am unsure of.

It's a well organized course, great for beginners- full of helpful info. Introduced me to many things new for me like linux bash and win powershell. In my opinion tho, doing the linux part as a separate course and expanding both courses a little bit would be a better idea, or not, am sure u thought of it. Thank you very much👍

The instructor Cindy, typed "enter" immediately after every command line, particularly on Linux, causing the data to fill and the command that was entered to disappear off the screen. This made if very difficult to follow and had to stop the video multiple times to see what she was typing. Other than that, a very good course.

Alot of information to unpack. The course is very informative. Videos of same person over and over can be a little tiresome. The labs/graded assessments sometimes do not operate properly because of continued verification. Nevertheless, overall, the course provides much of what is needed to get a basic understanding of OS's.

This was a tough courese, but very thorough. I wish there were at least 3 additional labs implemented after each week to get the hange of the command lines and powershell. One test is not enough. The teacher Cindy Quach did a great job trying to explain all the technical jargon in the amount of time given for the course.

The course itself is very good! I have learned a lot! Cindy is a very engaging instructor. The problem was with Quicklab's bugs, many times I had to re-do the works because for some reason score for completed assignments was not given. That was very frustrating. Most problems are with Week 6 - Windows lab - VLC upgrade

I struggled with the Linux Graded Assessment. I'm a bit bummed, I should've learned it. On the windows side, I am pleased that I was able to understand Cindy, she's great! I'm nervous for the next Course... But, I got this!

Thank you so much. I really have felt invigorated in learning again.

Tim Roche

The course is well thought and quite good overall.

The only flaw that I can think of is, it didn't cover as much in other operating system compare to Windows. There are some Linux (Ubuntu) but other operating system are generally ignored. Even so, Linux (Ubuntu) part was significantly shorted compare to Windows.

Some unclear instructions in the second-to-last graded lab. I didn't know what state the super secret file should've been in. did you want to just add write permissions? did you want to add everything?

otherwise I quite enjoyed entering the VMs to do some more practical things, instead of following quizzes