You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:
- assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome
- add value at work by keeping situations easy instead of difficult
- manage your own approach
- be prepared when things go wrong
The prerequisite for this course is Course One of the Specialization "Professional IQ: Preventing and Solving Problems at Work".
Este curso forma parte de Programa Especializado - Professional IQ: Preventing and Solving Problems at Work
Shaping Your Professional Brand
ofrecido por
Programa Especializado - Professional IQ: Preventing and Solving Problems at WorkUniversidad de Illinois en Urbana-Champaign
Programa - Qué aprenderás en este curso
Semana
11 hora para completar
Course Orientation
Find out what Shaping Your Professional Brand can offer you.
1 video (Total 4 minutos), 5 readings, 1 quiz
5 lecturas
Syllabus10m
About the Discussion Forums10m
Glossary10m
Updating Your Profile10m
Social Media10m
1 ejercicio de práctica
Orientation Quiz10m
4 horas para completar
Week 1: Being Valued at Work
You will work on building your professional brand by learning the importance of listening and crafting effective questions.
19 videos (Total 88 minutos), 2 readings, 6 quizzes
19 videos
1.1.1 Being Valued at Work2m
1.2.1: 2MC: Kidney Donation3m
1.3.1 First: Listen2m
1.3.2 2MC: Meredith's Mother-in-Law2m
1.3.3 How Are You Listening?6m
1.3.4 Listen to Learn7m
1.3.5 What Happened Next? Meredith’s Mother-in-Law3m
1.4.1 Second: Ask Questions2m
1.4.2 2MC: Signing Strangers' Names is the Process2m
1.4.3 Formulating Questions8m
1.4.4 Reciprocity: Questions Shape Answers7m
1.4.5 How and What You Ask Affects the Outcome5m
1.5.1: Achieving and Sustaining Rapport1m
1.5.2: 2MC: Personal Services1m
1.5.3: Establishing Rapport7m
1.5.4: Paraphrasing9m
1.5.5: What Happened Next? Personal Services6m
1.6.1: What Happened Next? Kidney Donation6m
2 lecturas
Week 1 Overview10m
Week 1 Readings and References10m
5 ejercicios de práctica
Lesson 1-3 Practice Quiz10m
Lesson 1-4 Practice Quiz2m
Lesson 1-5 Practice Quiz4m
Lesson 1-6 Practice Quiz2m
Week 1 Quiz10m
Semana
25 horas para completar
Week 2: Likability Matters
This week you will learn to be a more effective influencer at work through the tools we discuss.
18 videos (Total 83 minutos), 4 readings, 6 quizzes
18 videos
2.2.1: 2MC: Whose Money Is It?2m
2.3.1: Approach Matters2m
2.3.2: 2MC: That Parking Space2m
2.3.3: Creating Energy7m
2.3.4: De-energizers: The Costs7m
2.3.5: Your Energy and Approach8m
2.4.1: Aligning with Others53s
2.4.2: 2MC: Recommend a Friend1m
2.4.3: The And Stance: How and Why7m
2.4.4: But … Objections to The And Stance7m
2.4.5: Experts on The And Stance6m
2.5.1: High-Road Go-To Solutions1m
2.5.2: 2MC: Charging for Work Before Authorization1m
2.5.3: Find Common Ground9m
2.5.4: Get It In Writing5m
2.5.5: What Happened Next? Charging for Work Before Authorization2m
2.6.1: What Happened Next? Whose Money Is It?7m
4 lecturas
Week 2 Overview10m
Week 2 Resources and References10m
Summary of What Creates Energy in Organizations?10m
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10m
5 ejercicios de práctica
Lesson 2-3 Practice Quiz6m
Lesson 2-4 Practice Quiz4m
Lesson 2-5 Practice Quiz6m
Lesson 2-6 Practice Quiz4m
Week 2 Quiz10m
Semana
34 horas para completar
Week 3: Cognitive Biases and Errors at Work
Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you.
19 videos (Total 73 minutos), 3 readings, 6 quizzes
19 videos
3.2.1: 2MC: Commission Sales2m
3.3.1: It's Not All About You1m
3.3.2: 2MC: Face Embarrassment1m
3.3.3: Overconfidence and Egocentrism8m
3.3.4: Confirmation Bias and Motivated Blindness6m
3.3.5 What Happened Next? Face Embarrassment7m
3.4.1: There are More Cognitive Biases?59s
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1m
3.4.3: Stop Digging: Pursuit of Sunk Costs5m
3.4.4: Sinister Attribution Bias6m
3.4.5: Chen's Situation, First Pass3m
3.5.1: Prevention and Recovery: Framing and Reframing1m
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58s
3.5.3: Framing7m
3.5.4: Framing in Chen’s Situation4m
3.5.5: Using Reframing as a Tool for Chen6m
3.5.6: What Happened Next? Chen Uncomfortable at Work2m
3.6.1: What Happened Next? Commission Sales4m
3 lecturas
Week 3 Overview10m
Week 3 Resources and References10m
Summary of Measurement of Social-Evaluative Anxiety10m
5 ejercicios de práctica
Lesson 3-3 Practice Quiz8m
Lesson 3-4 Practice Quiz8m
Lesson 3-5 Practice Quiz8m
Lesson 3-6 Practice Quiz2m
Week 3 Quiz10m
Semana
44 horas para completar
Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.
19 videos (Total 78 minutos), 2 readings, 5 quizzes
19 videos
4.2.1: 2MC: Speak Up or Keep Quiet1m
4.3.1: Identifying Problems1m
4.3.2: 2MC: Leaving Off a Data Point1m
4.3.3: Mindset6m
4.3.4: Are You Sure You Have a Problem?7m
4.3.5: What Happened Next? Leaving Off a Data Point5m
4.4.1: When You Are in the Wrong: Professional Apologies1m
4.4.2: 2MC: You Messed Up1m
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5m
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5m
4.4.5: What Happened Next? You Messed Up2m
4.5.1: Having Disputes Professionally1m
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1m
4.5.3: Having Disputes Professionally: Rules One and Two6m
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7m
4.5.5: Review - and What Happened Next? Hire No One Over 407m
4.6.1: What Happened Next? Speak Up or Keep Quiet4m
4.7.1: Bringing it All Together7m
2 lecturas
Week 4 Overview10m
Week 4 Resources and References10m
4 ejercicios de práctica
Lesson 4-3 Practice Quiz4m
Lesson 4-4 Practice Quiz8m
Lesson 4-5 Practice Quiz6m
Week 4 Quiz10m
5.0
7 revisionesPrincipales revisiones
I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.
great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.
Instructor
C. K. Gunsalus
Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science LaboratoryAcerca de Universidad de Illinois en Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
Acerca del programa especializado Professional IQ: Preventing and Solving Problems at Work
In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.
This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign.
For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
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