To be a successful engineer, you must work and play well with others. This course focuses on developing the skills you will need to build and sustain professional relationships and networks. Learn to coach and mentor others, manage conflict and build power and influence in the workplace.
Este curso forma parte de Programa Especializado - Leadership Development for Engineers
Relationship Management
ofrecido por
Los estudiantes que toman este Course son
- Customer Care Reps
- Technical Solutions Engineers
- HR Specialists
- Entrepreneurs
- Account Managers
Programa - Qué aprenderás en este curso
Semana
11 hora para completar
Welcome
1 video (Total 2 minutos), 6 lecturas
1 video
6 lecturas
Course Icon Legend3m
Syllabus10m
Writing Assignment Choices15m
Discussion Forum Guidelines10m
Required Materials10m
Pre-Course Survey10m
4 horas para completar
Communication
Learn to give and receive feedback, actively listen, provide supportive communication and how to coach and counsel your team members.
11 videos (Total 33 minutos), 3 lecturas, 4 cuestionarios
11 videos
Coaching vs Counseling5m
Providing Feedback2m
Consequences of Unskilled Communication3m
Strategies for Supportive Communication2m
Active Listening4m
Receiving Feedback2m
Communication Style1m
Tool box: Feedback Checklist3m
Dave's Journaling Topic - The Hammer2m
Summary1m
3 lecturas
Required Reading1h
Journaling Introduction10m
Journaling Topic30m
4 ejercicios de práctica
Coaching, Counseling & Feedback10m
Listening Skills10m
Journaling Reflective Quiz8m
Module 1 Quiz30m
Semana
23 horas para completar
Building Power and Influence
9 videos (Total 31 minutos), 2 lecturas, 4 cuestionarios
9 videos
What Is It and Why Do We Want It?2m
Sources of Power5m
Influence Strategies5m
Neutralizing Influence Strategies8m
Self Assessment Discussion57s
Tool box - The Power of Saying Thank You2m
Dave's Journaling Topic - Upward Selling Story2m
Summary2m
2 lecturas
Required Reading1h
Journaling Topic20m
4 ejercicios de práctica
Sources of Power and Influence10m
Influence Strategies10m
Journaling Reflective Quiz4m
Module 2 Quiz30m
Semana
33 horas para completar
Managing Conflict
9 videos (Total 33 minutos), 2 lecturas, 4 cuestionarios
9 videos
Sources and Effects of Conflict3m
Conflict Management Styles7m
Collaborative Problem Solving6m
Collaborative Problem Solving, Summarized3m
Tool box - Ladder of Inference5m
Self-Assessments1m
Dave's Journaling Topic - Ineffective Problem Solving Example2m
Summary1m
2 lecturas
Required Reading30m
Journaling Topic20m
4 ejercicios de práctica
Conflict Management Styles10m
Collaborative Problem Solving10m
Journaling Reflective Quiz2m
Module 3 Quiz30m
5 horas para completar
Managing Conflict: Lesson Choices
Choice 1: Engineer Interview | Choice 2: Movie Review
2 cuestionarios
Semana
43 horas para completar
Conducting Effective Meetings
9 videos (Total 24 minutos), 3 lecturas, 4 cuestionarios
9 videos
Types of Meetings2m
Purposes of Meetings2m
Pre-Meeting Planning3m
Conducting the Meeting4m
Post Meeting Actions1m
Tool box: Getting out of the Ditch3m
Dave's Journaling Topic - Ineffective Meeting Example2m
Summary1m
3 lecturas
Required Reading30m
Journaling Topic30m
End-Course Survey10m
4 ejercicios de práctica
Types and Purposes of Meetings6m
Meeting Preparation and Conduct6m
Journaling Reflective Quiz2m
Module 4 Quiz30m
Principales revisiones sobre Relationship Management
Dr. David Van Kleeck is a great instructor! He is straight to the point but in a fun, engaging manner. He packs a ton of information and good examples of ideas about leadership.
It is a nice course for dealing with stakeholders and to understand the needs and expectations of your partners.
Instructor
David Van Kleeck
Professor in the Practice of Engineering LeadershipRice Center for Engineering Leadership
Acerca de Universidad Rice
Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy.
Acerca de Programa especializado Leadership Development for Engineers
Engineers wanting to advance their careers must be able to lead teams effectively.
This Specialization is designed for professional engineers who are interested in advancing into leadership and management roles. You’ll develop awareness of your own strengths and weaknesses as a leader, and you’ll learn to leverage your strengths and control for your weaknesses when you’re placed in charge of a team or project. You’ll also learn to manage relationships with your team members and colleagues through proven coaching, mentoring, and conflict resolution techniques, and you’ll master goal-setting and planning methods designed to set you and your team up for success. Finally, you’ll learn how to set up a creative environment for your team, and how to motivate each team member to reach his or her potential.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
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¿Hay ayuda económica disponible?
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