University of California, Irvine

Salesforce Basics

This course is part of Salesforce Fundamentals Specialization

Taught in English

Some content may not be translated

Stephane Muller

Instructor: Stephane Muller

24,454 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.3

(192 reviews)

Beginner level

Recommended experience

23 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Access, navigate around, and transition between Lightning and Classic Salesforce interfaces.

  • Customize Salesforce functionality to meet specific team needs.

  • Create customer, partner, and employee communities.

Details to know

Shareable certificate

Add to your LinkedIn profile

Course

Gain insight into a topic and learn the fundamentals

4.3

(192 reviews)

Beginner level

Recommended experience

23 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is part of the Salesforce Fundamentals Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 3 modules in this course

Welcome to Salesforce Fundamentals! Each module you will be working through a few modules in the Salesforce Fundamentals for Business Administration Trailmix plus a few additional pertinent modules from other trailmixes. The focus of this module is on identifying what Salesforce is and how it functions. There are two versions of Salesforce: Salesforce Classic and Lightning. Identifying the differences is fundamental to the implementation of Salesforce as a business administration specialist.

What's included

1 video1 reading1 peer review1 discussion prompt

In the age of mobile phones, it is important for an organization to make things simpler for the customer. In this module you will learn how you can use the Salesforce mobile app to track your leads, view reports, and keep your workforce engaged when they are not in the office. You will Salesforce Service Cloud can help you engage with your customer base and keep you at top of mind.

What's included

1 video1 reading1 peer review1 discussion prompt

This module we will be focusing on security and managing permissions on different levels of the organization, and maintaining the safety of data. In addition, we will cover the chatter functions and how they benefit sales. In our virtual session, we will continue with an overview of reports to build your understanding of the Salesforce Superbadge project.

What's included

1 video1 reading1 peer review1 discussion prompt

Instructor

Instructor ratings
4.2 (56 ratings)
Stephane Muller
University of California, Irvine
12 Courses51,949 learners

Offered by

Recommended if you're interested in Business Essentials

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 192

4.3

192 reviews

  • 5 stars

    68.22%

  • 4 stars

    15.62%

  • 3 stars

    3.64%

  • 2 stars

    1.56%

  • 1 star

    10.93%

JW
5

Reviewed on Mar 29, 2023

AA
4

Reviewed on Feb 1, 2021

PF
5

Reviewed on Jun 4, 2021

New to Business Essentials? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions