Chevron Left
Back to SAP Customer Engagement and Discovery

Learner Reviews & Feedback for SAP Customer Engagement and Discovery by SAP

4.6
stars
56 ratings

About the Course

SAP Customer Engagement and Discovery is the third course in the SAP Technology Consultant Professional Certificate program. The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals. You’ll learn how to gather information and insights about a customer’s business, technology, and data. You’ll investigate SAP’s fit-to-standard analysis approach. You’ll consider how to accurately understand and assess a client’s needs. And you’ll look at SAP’s Customer Journey Roadmap, which includes how to identify and communicate the value of a solution to stakeholders and get signoff. By the end of this course, you will be able to: Describe the key elements of the SAP Activate methodology and Customer Engagement Model. Explain the program planning and set up activities for a typical SAP customer project. Explain what a technology consultant does in the Customer Engagement and Discovery phase of SAP projects. Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data. Describe how to conduct discovery workshops and interviews. Explain SAP's fit-to-standard approach and key preparation activities and develop a Customer Journey Roadmap. Identify and communicate the business value of a proposed SAP solution....

Top reviews

SB

Nov 8, 2023

I'm certified with the level of the content provided in this course.

MC

Jan 21, 2024

I love it! Great guide to managing stakeholders and customers

Filter by:

1 - 12 of 12 Reviews for SAP Customer Engagement and Discovery

By Lilly A

•

Nov 19, 2023

The content is a good overview, but it doesn't give the specifics needed to be a professional. The final project requires hours spent combing through the SAP webpages for resources, rather than renforcing the information throughout the course. Overall the course could use more real-life examples, repetition of important ideas, and general adherence to common learning and application practices. Instead, this course relies on you to listen to very vague videos and then apply very technical knowledge with no knowledge or technical guidance.

By Mohamed K

•

Mar 30, 2023

It is clear that the knowledge gained is highly valuable and can be applied to various market scenarios. The course covers various topics, from business analysis and project management to technical skills related to SAP solutions, which are in high demand in today's market.

The knowledge gained from this course can help professionals to improve their skills, add value to their organizations, and stay competitive in the job market. It provides a solid foundation for understanding business requirements, analyzing data, and developing practical solutions that meet customer needs.

In conclusion, the knowledge gained from this course is highly relevant and beneficial to the market and can help professionals to build successful careers in a variety of industries.

By Suleiman A B

•

Nov 9, 2023

I'm certified with the level of the content provided in this course.

By Monica C

•

Jan 22, 2024

I love it! Great guide to managing stakeholders and customers

By Joseph J F C

•

Apr 17, 2023

Great course to recieve guideliness to work in a SAP Project

By Barkallah H

•

Aug 8, 2023

it was a wonderful experience that i will cherish a lot

By Beaven G

•

Oct 1, 2023

Very practical and engaging

By Mohamed S

•

Jun 15, 2023

Perfect Course

By Richard Q

•

Jun 8, 2023

Great course!

By Homira H

•

Dec 25, 2023

Great

By Jonathan M

•

Jan 7, 2024

Las clases son geniales, pero las tareas calificadas para avanzar están mal traducidas a la hora de responder en español. es por lo anterior que tuve que congelar el curso, puesto que en el segundo curso no me reconocía las respuestas textuales del los videos.

By Saeid N

•

Dec 17, 2023

This course was not useful at all, they just gather some data and put them in blender then give you useless data.