In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions.
By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Este curso forma parte de Programa Especializado - Effective Communication in the Globalised Workplace
Strengthening Your Widening Network
ofrecido por
Programa Especializado - Effective Communication in the Globalised WorkplaceUniversidad Nacional de Singapur
Programa - Qué aprenderás en este curso
Semana
11 hora para completar
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 videos (Total 10 minutos), 3 readings
3 lecturas
Specialisation Overview10m
Course Reading References10m
(FAQ) Frequently Asked Questions10m
1 hora para completar
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 videos (Total 35 minutos), 1 reading, 2 quizzes
5 videos
Making Small Talk10m
Navigating the Workplace3m
Polite Requests & Responses7m
Knowing Who's Who8m
1 lectura
Reference List10m
2 ejercicios de práctica
Polite Requests14m
Starting on the Right Note8m
Semana
23 horas para completar
Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 videos (Total 33 minutos), 1 reading, 3 quizzes
6 videos
Modes or Channels of Communication4m
Knowing Who's Who8m
Clear & Concise6m
Concrete & Correct3m
Coherent, Complete & Courteous8m
1 lectura
Reference List10m
2 ejercicios de práctica
Choosing the right modes10m
Emailing – Different Strokes for Different Folks16m
Semana
33 horas para completar
Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 videos (Total 41 minutos), 1 reading, 4 quizzes
9 videos
Before the Meeting: High/Low Context4m
Before the Meeting: Perceptions of Time4m
At the Meeting4m
Seeking Clarification6m
Disagreeing3m
Consideration5m
More on Cultural Dimensions6m
Conclusion2m
1 lectura
Reference List10m
3 ejercicios de práctica
Behaviours6m
Meeting Skills4m
Know your audience and up your game6m
Instructor
Sarah Chong
Centre for English Language Communication
Acerca de Universidad Nacional de Singapur
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Acerca del programa especializado Effective Communication in the Globalised Workplace
In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
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