Acerca de este curso: In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Creada por: Universidad Nacional de Singapur
Enseñado por: Sarah Chong
Centre for English Language Communication
| Información básica | |
| Nivel | Intermedio |
| Compromiso | 3 weeks of study, 1-3 hours/week |
| Idioma | English |
| Cómo aprobar | Aprueba todas las tareas calificadas para completar el curso. |
| Calificaciones del usuario |
Programa
SEMANA 1
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 videos, 3 lecturas
- Reading: Specialisation Overview
- Vídeo: Introduction to Strengthening your Widening Network
- Reading: Course Reading References
- Reading: (FAQ) Frequently Asked Questions
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 videos, 1 lectura
- Discussion Prompt: Discussion Forum: Sharing your research on three cultures
- Vídeo: Making Small Talk
- Vídeo: Navigating the Workplace
- Vídeo: Polite Requests & Responses
- Vídeo: Knowing Who's Who
- Reading: Reference List
Calificado: Polite Requests
Calificado: Starting on the Right Note
SEMANA 2
Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 videos, 1 lectura
- Vídeo: Modes or Channels of Communication
- Vídeo: Knowing Who's Who
- Vídeo: Clear & Concise
- Vídeo: Concrete & Correct
- Vídeo: Coherent, Complete & Courteous
- Reading: Reference List
Calificado: Choosing the right modes
Calificado: Emailing – Different Strokes for Different Folks
Calificado: Improve your communication
SEMANA 3
Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 videos, 1 lectura
- Vídeo: Before the Meeting: High/Low Context
- Vídeo: Before the Meeting: Perceptions of Time
- Vídeo: At the Meeting
- Vídeo: Seeking Clarification
- Vídeo: Disagreeing
- Vídeo: Consideration
- Vídeo: More on Cultural Dimensions
- Reading: Reference List
- Vídeo: Conclusion
Calificado: Behaviours
Calificado: Meeting Skills
Calificado: Know your audience and up your game
Calificado: Responding Appropriately
Preguntas Frecuentes
Cómo funciona
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
Creadores
Universidad Nacional de Singapur
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Tarifa
| Comprar curso | |
|---|---|
| Accede a los materiales del curso | Disponible |
| Accede a los materiales con calificación | Disponible |
| Recibe una calificación final | Disponible |
| Obtén un Certificado de curso para compartir | Disponible |
Calificaciones y revisiones
Thank you very much I'm glad to finish this module, my Best regards for all of you.
worth the shot
good
Coursera brinda acceso universal a la mejor educación del mundo, al asociarse con las mejores universidades y organizaciones, para ofrecer cursos en línea.
© 2018 Coursera Inc. Todos los derechos reservados.
Very good course i leaned a lot and I will use the knoledge not only in my work in all my life