About this course: In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.

Created by: National University of Singapore

Taught by: Sarah Chong
Centre for English Language Communication

Basic Info	Course 2 of 5 in the Effective Communication in the Globalised Workplace Specialization
Level	Intermediate
Commitment	3 weeks of study, 1-3 hours/week
Language	English
How To Pass	Pass all graded assignments to complete the course.
User Ratings	3.9 stars Average User Rating 3.9See what learners said

Syllabus

WEEK 1

About the Specialisation and the Course

In this Module, you will find out more about the four courses that are offered in this Specialisation.

2 videos, 3 readings

Video: Specialisation Introduction Video
Reading: Specialisation Overview
Video: Introduction to Strengthening your Widening Network
Reading: Course Reading References
Reading: (FAQ) Frequently Asked Questions

Faces Places Phases

We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.

5 videos, 1 reading

Video: Elements of Interpersonal Communication
Discussion Prompt: Discussion Forum: Sharing your research on three cultures
Video: Making Small Talk
Video: Navigating the Workplace
Video: Polite Requests & Responses
Video: Knowing Who's Who
Reading: Reference List

Graded: Polite Requests

Graded: Starting on the Right Note

WEEK 2

Effective Communication through the Email

We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.

6 videos, 1 reading

Video: Overview of Module 2
Video: Modes or Channels of Communication
Video: Knowing Who's Who
Video: Clear & Concise
Video: Concrete & Correct
Video: Coherent, Complete & Courteous
Reading: Reference List

Graded: Choosing the right modes

Graded: Emailing – Different Strokes for Different Folks

Graded: Improve your communication

WEEK 3

Meetings in a Globalised Workplace

We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.

9 videos, 1 reading

Video: Meeting in a Globalised Workplace
Video: Before the Meeting: High/Low Context
Video: Before the Meeting: Perceptions of Time
Video: At the Meeting
Video: Seeking Clarification
Video: Disagreeing
Video: Consideration
Video: More on Cultural Dimensions
Reading: Reference List
Video: Conclusion

Graded: Behaviours

Graded: Meeting Skills

Graded: Know your audience and up your game

Graded: Responding Appropriately

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

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Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

Certificates

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Creators

National University of Singapore

A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 3.9 out of 5 of 21 ratings

worth the shot

good

i have not seen best web UI than coursera Ui,its awesome.

Good course with details on certain topics. It will be better if we could have the slides presented for download for future reference. The amount of time the slides are show at times is insufficient to copy down all the notes.

Strengthening Your Widening Network

Strengthening Your Widening Network

Strengthening Your Widening Network