Oct 04, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
Feb 15, 2018
Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.
por Daniel W•
May 23, 2018
Course was good overall. I will not take the time to discuss in detail the information taught; it was delivered well and was valuable. However, after watching many many minutes of these videos, it became really redundant for the first 15 seconds of each video to be an animation reminding me of where I am in the course. This is redundant because it is obvious where you are in the course when you navigate to any video.. in any course. The website displays where you are. I do not feel I need to be reminded with 15-20 seconds of silent animations showing me where I am; I just want the video to start. Secondly, it was really frustrating to be failed on the final writing by my peers for the most heinous complaint. We were directed to describe how to make a peanut butter and jelly sandwich to someone who has never seen one before. Because this is all the information given, I have to assume the user has seen some sand-which; just not a peanut butter and jelly one. I do not feel I should have to teach someone how to open a bag of bread. It should be common knowledge that something has to be opened to get it out. I should not have to teach kitchen etiquette and cleanliness. One user who failed me commented that because I did not direct him to set the bread on to a clean plate... that he was confused; and could have mis understood to the point where he placed the sandwich on the floor. Another user said that I should have described how to hold the knife. He did not know if he should hold it by the sharp end, or the handle. One of those users marked me off for not being concise because it did not use bullet points or numbers and that he was expecting a recipe format. Look! I am not here to suppose a user came out of a cave. When you fail me for these types of issues using this logic; that same logic makes me think I should describe how to make a sandwich by growing your own wheat, making grain, baking bread, growing strawberries to make jelly, etc. But I did not go that far! No... I simply re wrote my project and upload to accommodate these 3 users by including that the bread should be opened, how to hold a a utensil, and I even included images of the sandwich so that the user could check their work as it is assembled to ensure the user could make a sandwich in 14 simple short sentence steps labeled accordingly. Well guess what?! My project was graded by another 3 users who complained that it is common sense how to hold a knife and remove bread from a bag and that I should have given them more credit for having some level of food assembly knowledge and I barely passed. I passed by 1 point. Yah, they almost failed me for being too lengthy. Honestly, I only added 3 or 4 short sentences compared to the original. Being graded by your peers gives too brought of feedback in cases like this. If the last 3 users would have graded by first paper, I would have passed. If the first set of users would have graded by second paper I would have passed. Lastly, I got an email upon completion of the first course that said my certificate was ready to print once I uploaded my photo ID (drivers license) along with a second photo of me for validation. Once I uploaded these 2 images; I got a notice that there was no certificate to be given for this particular course. I would not have shared my personal information with you at this point in time if I knew nothing would be available to print yet. That too was frustrating.
por TJ ( H•
May 20, 2019
This is a great overview of all the basics for beginners or a fantastic refresher for anyone looking to move into a more advanced support role.
por Dawn V•
Feb 03, 2019
Currently at end of Lesson 3 in Tech Support Fundamentals
Thus far the information has been very simplistic. The only challenge I've had, ironically, is one of the main reasons I signed up for this course. I was tired of searching countless websites, help FAQs to find reliable instructional materials.
In lesson 3, one of your video modules featured text that varied from video. And the challenge, trying to get the multiple VM instances for assignments to correctly function per your lesson instructions.
Your multiple instruction modules for Quiklabs and Linux VM instances, and the Windows instance, could use revamping. Especially since the lesson on Quiklabs is combined with Linux assignment instructions. The Windows instructions, though the Win assignment is first, differ slightly between the various readings and videos.
Since I am between above-average and advanced user of PCs and Windows, I was frustrated with the time wasted in setting up VM Quiklabs environment for assignments that would take minutes to complete.
I've been methodically pursuing self-education, interspersed with college courses when able, for years. I hoped your Google IT Support courses would provide documentation of my studies, and eliminate sorting through the growing internet flotsam to find educational resources.
I intend to give this course another week or so. However if lesson levels remain low, and/or the problems of VM Quiklabs are not easily resolved, I doubt I'll continue.
Respectfully, Dawn Volk
por Troy B•
Jan 27, 2019
Not bad for rookie, but a bit too simple for someone of my experience looking to get the certs needed to use my skills in a workplace. I'd advise a test-out option for each portion of the IT Cert course.
por Deon B•
Jun 16, 2019
It was mostly informative, especially the building a PC section. But that same section has two options for the exam, and one of the options will still appear after you have done the other. That makes your progress appear to be stunted on that section, which is confusing.
por Anthony R•
Jun 15, 2019
This specific course is fairly useless in all honestly. I finished all 6 weeks worth of work within 4 hours. The class goes over what Binary is (something which you don't need to know as a support specialist even as a senior specialist or high level manager), how to install/uninstall software, how the internet works, and how you should use common sense when writing out documentation. 95% of this course if fluff and can be summed up in three simple Google searches (ironic isn't it?) This specific course will just waste your time with redundant tasks. I spent 30 minutes (28 minutes of that was waiting for access to QwickLabs) proving I know how to install software. If I'm using an online learning platform like Coursera and accessing RDPs/SSH it is extremely unlikely I wouldn't know how to use a web browser or install one. Likewise no one I have ever met in my 10+ years in IT has ever needed to count in binary unless you're doing cryptography which is entirely different than standard "support". That's a whole other specialization that requires far more demanding study. I think this entire course should be made as a free supplemental material and dropped from the Google Professional IT Support Certification requirements.
por Stacy G•
Jun 12, 2019
If your aim is to be a user-facing IT support staff, and not someone working in the backend of a datacentre, this is pretty essential stuff! The content is kind of dry but it's presented in a good way. I wouldn't recommend this course on its own (as in, not part of the Google IT Support Certification) if you are looking to just work with computer systems or backend duties, however - I think you'd be better off focusing on the more technical offerings from this course!
May 19, 2019
This was a terrific course for a high level overview of what is to come in the rest of the Google Professional IT Support course. All the speakers were energetic and their strong interest in their respective areas were very encouraging for me as a student. After the Technical Support Fundamentals course, I really felt like I wanted to continue with the rest of the courses. I am now learning the Bits and Bytes of Computer Networking because of this course.
por Alberto L•
May 08, 2019
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
por Jose L R S•
May 07, 2019
Fácilmente entendible. Da una amplia visión del mundo IT y te deja con ganas de seguir descubriendo este asombroso mundo.
por Constantine C•
Mar 22, 2019
Qwiklabs suck big time, look what I just got in my mail:
"Hello Constantine,Let me introduce myself, I am Priyanka at Qwiklabs and I am in charge of your happiness.
Priyanka from Qwiklabs"
Not only their systems are not working and choose to ignore all those people complaining, their support staff are rude too.
So much for "Technical Support Fundamentals", ah, the irony!
por Billy R R•
Mar 15, 2019
Very accessible and entry level. Can breeze through it in a day if you already know the material and don't feel OCD about skimming or taking notes you can simply skip to the chase and knock out the tests. As far as material goes, it's decent, but the transcripts are filled with typos which makes it difficult for someone new to the information to pick up accurately if they don't know the jargon. Many of the tests which require moving things around in a browser window are buggy or extremely poorly designed. The multiple choice and peer reviewed tests are decent.
por Arif A•
Jan 14, 2019
Really easy and effective way to learn in this day and age where people do not have time to go to the classroom.
por L P•
Dec 29, 2018
I don't think my end has had issues since I needed to create a folder with window assessment. I had exceed the testing but after 15 trials-the trouble is not from my end but your courses.
Jun 22, 2018
Dont waste your time with this garbageThe first time you'll try and log into quik labs it'll all come apart - Click RDP it says - sure - then sit there like a sucker looking at a grey screen
por Schyler E•
Jun 24, 2019
I love the pace and depth this was presented. I took a semester long course that it took them 3 weeks to cover the same amount of material. Super easy to understand and very concise.
por Christopher M•
Jun 23, 2019
Learned a lot.
por Shubham A•
Jun 23, 2019
All concepts are cleared ,best course for beginners
por Craig L•
Jun 23, 2019
Nice Introductory Course
por Joseph G•
Jun 23, 2019
A well rounded introduction to the specialized course.
por Abdullah A A•
Jun 23, 2019
I have learned so much from this course, although I have studied in my bachelor many related subjects, but this has refreshed my information and added many more to me. I really learned a lot from it. Thanks to the instructors for this perfect methods and inspiring thoughts.
por Tang S H•
Jun 23, 2019
Can teach my advance skills. Can do more complicated task in VM. Can teach us typical network setting in office's computer, servers and printers etc.
A very good beginner course overall.
Jun 21, 2019
This is a great course! It does a good job teaching the fundamentals!
por Umang S•
Jun 21, 2019
IN REGARD WITH OVERVIEW OF COMPLETE SPECIALIZATION IT WAS GOOD.
por Jordi B•
Jun 21, 2019
It was fun and instructive.