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Technical Support Fundamentals, Google

11,838 calificaciones
2,714 revisiones

Acerca de este Curso

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....

Principales revisiones

por FK

Mar 10, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

por BM

Jul 31, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

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2,708 revisiones

por Alan Pruitt

Apr 19, 2019

Just get started - one mouse click at a time. You can do it!

por Felipe Gutierrez

Apr 18, 2019

I liked it, it was a subtle introduction to IT, but it still had some technical concepts that I guess will be covered more in-depth on the following courses.

por Brandon Robinson

Apr 18, 2019

I really like the lessons towards the end of the course.


Apr 18, 2019

Course was very informative. Labs & assignments can be a little unclear but this is basic IT information so if you can't figure it out on your own you need to find a different career

por samaneh farahmand

Apr 18, 2019

this course is fantastic!

por Rishi Ram Subedi

Apr 18, 2019

I love this course and I am planning to take another course in technical support.

por Nancy C.

Apr 17, 2019

Quick and easy for people who have tinkered before, but very informative.

por Ahmed Awaleh

Apr 17, 2019

Great course

por David E. Thomas

Apr 17, 2019

I found that this course was pretty much what I needed. At first, I didn't think I would be able to take the course. When it was presented last year, I really wanted to get into the course because I felt that it could offer me more background information that what I had received in school. But I thought it was real expensive. So, I shied away from it. But, when an opportunity presented itself for me to get involved, I jumped at the chance.

I have completed my first module. I'm looking forward to the next module so I can go onward to completing the course and get myself into the field. I do hope this certification will help me.

One thing, how come Coursera don't have a course dealing with CompTIA A+, Network + and Security +? Many would benefit from this. Something to look at.


Dave Thomas

por Chase Helmey Mahfod

Apr 17, 2019

Very deep and indepth, great for a noob like me.