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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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8051 - 8075 of 10,000 Reviews for Technical Support Fundamentals

By Fidel G

May 12, 2023

Gives you the confidence and knowledge to know what to expect in IT and this full course in general!

By Cody M

Apr 23, 2023

Great pacing, awesome employee guidance and generally competent information that was easy to digest.

By mustafa a m m

Mar 18, 2023

Thank you very much. I asked a lot of the basics of technical support. Thank you to all the teachers

By Sibusiso S

Mar 5, 2023

Awesome course, I already knew all the stuff they where teaching but I just needed the qualification

By Russell N

Feb 5, 2023

Very informative and in-depth. The content was clear, easy to understand, accessible, and enjoyable.

By Dmitry L

Jan 6, 2023

Great course and clear instructions. If i understood and remembered a lot of the course, any one can

By Eliud N M

Jan 4, 2023

I am now able to execute tasks as an IT support specialist based on rich course I have gone through.

By Mansoor A

Nov 1, 2022

Excellent helpful Work for newcomers beginners and freshers and even for everyone

Thanks a lot Google

By Marlon J R H

Oct 12, 2022

This course is awesome! Everything was well explained. Thank you for sharing this useful knowledge.

By Fernando Q

Sep 29, 2022

Curso básico porem muito completo e bem explicado, as atividades são bem desafiadoras gostei muito.

By Moses E

Sep 23, 2022

I like the instructors and the way they handle each module makes the course a whole lot intersting.

By John L

Sep 22, 2022

loved this course and how it was presented i learned alot and cant wait to learn more thanks so much

By Sujit K Y

Sep 10, 2022

It was wonderful course . thank you so much coursera platform.

awesome course such very nice course

By sean w

Aug 27, 2022

Well structured and provided a taste of everything I.T. to start without being too complicated yet.

By vach v

Jul 28, 2022

This course was amazing. I am very happy. The profesors are very didactic and wonderful at teaching.

By Tigran K

Jul 7, 2022

Thank you for this course. It is one opportunity to improve my knowledge and a chance to have a job.

By Jonathon C

Apr 13, 2022

It was a very engaging course that excited me for the rest of them and pursuing this carreer field!

By Nicholas P

Mar 25, 2022

I enjoyed taking this course. It was informative and well done. I had a good time taking this class.

By george p

Mar 16, 2022

even though there are minor glitches in the course still great and overall good learning experiance

By Ken W

Mar 5, 2022

What an incredible entry to this Google IT series. Technical SUpport Fundamentals widened my optics.

By Priyeshkumar P

Feb 7, 2022

It is very useful course as if you are new to IT industry, it will teach you everything from basics.

By Chandralok K

Jan 8, 2022

This is very incredible, amazing to learn new things in information technology with emerging trends.

By Patricia P

Dec 30, 2021

I learned so much more thru this course than any college or bootcamp course I have taken, thank you!

By Sujith K K

Dec 4, 2021

i love to say that it was an interesting course. i enjoyed each bit of time and learned the content.

By Ekeoma U

Nov 13, 2021

I didn't know much about customer service prior to this course ,this is an interesting course for me