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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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251 - 275 of 10,000 Reviews for Technical Support Fundamentals

By Aubrey A

Oct 9, 2020

New to the world of IT, over the past 7 weeks, I have been completing this course, I now have a new found respect for Computer Programming and Systems Administrations and Networking. There is definitely a lot of behind the screen work to be done here. However, I am that type of person who likes to challenge myself and see results. I'm just hoping after a day or so of decompression time from everything that I learned the past 7 weeks, that it can formulate to assist me to find employment in a very rewarding occupation. I will definitely like to continue advancing me in necessary certifications for the role of IT Support Specialist and more. My next step is to become certified in COMP TIA, A+++ and CISCO. Thanks Google and Coursera for allowing this ease of diving into any field you've been intrigued to pursue.

By ngeh i m

Jun 17, 2022

Course one which was based on Technical Support Fundamentals was very inspiring and really made me have the zeal to continue with the remaining four courses.The quality of the material presented and the manner in the various instuctors did their presentations was excellent.They demonstrated a lot of devotedness and a general willingness to see everyone taking part in the course to succeed. It is true that everything was not just easy to me , but seeing myself as a new person in a new field ,I am ready to face new challenges,learn new things ,make mistakes and from my mistakes develop a more critical way of finding solutions to the challenges and mistakes.In all, course one was really good for a beginner like me and I am very satisfied and hope that I will find the same satisfaction with uocoming courses.

By Yip T W

Sep 23, 2020

The course gives great insight for entry in IT Support.Although some resources and videos are insufficient in explaining the depth of some subjects,but I took initiative to check in forums in corresponding week lessons for more futher details and videos that shared by the fellow learners,if there is none,I will search Google and probably watch a few videos on Youtube about the certain topics,especially it is about iPv4 vs iPv6 ,CPU architectures,RAM & ROM,Network protocols and the lists goes on.It is great in explaining some concepts in analogy way,and it makes me more easier to absorb some fundamentals knowledge of IT.It is best if it could given some more resources in supplemental readings and more videos on explaining it,but since it is targeted for IT's entry level,it is good enough for the beginning.

By waseem j

Aug 23, 2023

"Technical Support Fundamentals" is a comprehensive course that offers a solid foundation in key concepts of technical support. It covers essential topics such as troubleshooting methodology, customer communication, hardware and software basics, networking, and operating systems. The course combines theory with practical examples, enhancing understanding of real-world scenarios. With clear explanations and interactive exercises, it effectively equips learners with the skills to diagnose and resolve technical issues effectively. The emphasis on problem-solving, communication skills, and professionalism makes it valuable for both beginners and those looking to enhance their technical support expertise. Overall, it's an informative and engaging course for anyone entering the field of technical support.

By Ellen K

Sep 13, 2020

5 stars overall, but even great classes can improve. Would be good to let people in the labs know about deleting previous instances of ppk/putty.exe; would be good to start timer when product had loaded; i encountered that one glitch where the thing i was supposed to uninstall was not in the computer to begin with. I was afraid to install and then uninstall, lest it mark me down for trying an install when I was supposed to be un-installing. In places the transcript really needs proofing - it can be unclear or even misleading - and just for me personally - i would have loved to understand more deeply each concept in the path toward building modern computers - so much so that I could not just assemble one but design one myself. Maybe that's too much to ask of a first class. Overall I loved it though.

By David E T

Apr 17, 2019

I found that this course was pretty much what I needed. At first, I didn't think I would be able to take the course. When it was presented last year, I really wanted to get into the course because I felt that it could offer me more background information that what I had received in school. But I thought it was real expensive. So, I shied away from it. But, when an opportunity presented itself for me to get involved, I jumped at the chance.

I have completed my first module. I'm looking forward to the next module so I can go onward to completing the course and get myself into the field. I do hope this certification will help me.

One thing, how come Coursera don't have a course dealing with CompTIA A+, Network + and Security +? Many would benefit from this. Something to look at.

Thanks,

Dave Thomas

By Berfan H

Feb 17, 2022

This course is a great introduction for anyone who is thinking about a career in IT. Having taken courses from other industry giants, I expected very technical language, hard to follow explanations, bad sound, incomprehensible talk... Google has done a great job preparing the material. I was surprised to see videos about how to prepare a CV, and how to nail a technical interview (which I dreaded before, but now I feel like with enough preparation I can do it!) in the introductory course. Seeing a very diverse group of lecturers and learners definitely made a positive impact on me, I think now I like Google better as a company. The course covers a lot of material so by the end of it you know if you really want to work in IT, and it helps you figure out what aspect you might be interested in.

By Maureen D

Jun 4, 2021

I enjoyed this course and I felt that it was very useful. I was a little taken aback by some of the typos in the written descriptions, as well as what needed to be fixed in the videos. I wish that the text accompanying the videos was fixed as well, since I do better if I watch the video and then read the text. I had to make sure to make a note that it was adjusted so I didn't read through the wrong information.

I also did not like how some of the questions and answers in the evaluations were worded. I understand why they may have been twisted a little bit. I knew the answer, and even though I was confident in my knowledge, the wording made me step back and second-guess myself. Overall though, I still passed everything, so I am happy with the outcome. It bothered my inner perfectionist!

By Naomi

Sep 23, 2019

This course was amazing. I love how lots of information was broken down into lots of short videos to make learning fun and flexible! I look forward to the rest of the courses! Thank you, tech support, for all of your help so far. Thank you, classmates, for posting your technical difficulties with solutions for everybody to learn from while going through this course. I love how the presenters in the video shared their back stories. I love how we were assessed along the way so that we could go right back and re-watch the videos to re-learn the material. And, I absolutely loved the fact that the entire course is self-paced , as well as being able to re-take the assessments until achieving a 100% test score! I look forward to receiving my certificates of completion for each of the 5 courses!

By Wan M A B Y

Oct 31, 2018

I like it very much. Coming from a mid-to-late 20's growing up in an environment to see how computers evolved throughout the years, I would say this course definitely helped me pick back some stuff from high school and even taught me new things. I think Google does a great job in helping to educate the public. I love computers but I never thought that I would take this course since I studied something else during college. Now, I think I will go for a career in the IT industry because what this course taught me is that the field of technology is very broad and depth. Almost every company would require somebody who practices and is literate in IT. I will most probably continue with the specialization courses because I think it will be useful in the Real-World scenario.

IT and Google rocks!

By Deleted A

Apr 22, 2021

I didn't realize at the beginning that this was first part of a few more courses, now I understand why every section didn't have too much details, kind of brief introduction on the six topics. At moments I wished the course included a study guide on topics ...., I remember there were mentions few times that an IT person has to read up, learn more or research on his own etc. Now that all makes sense, On my part, I couldn't maintain an even pace in every segment, due to my own situation, lots going on around where I live with my daughter and her family. Before this course ended, I already signed up for the next one on Computer Networks ..., I am looking forward to learn a bit more detail topics and how different parts of the network work together to make a secure communication etc.

By Sophiya G

Mar 27, 2020

This is a good course for those who were training for CompTIA A+, as there are the fundamentals of Hardware, Software, and Networking. It seems like a vendor-neutral professional certification because here we can use both Linux and Windows GUI and CLI interfaces. It has a good Lab, and I did it several times from different computers: I have iMac with Linux Ubuntu on it, Windows Microsoft, MacBook Pro. (I used a USB flash drive to copy the keys and to move it to the other PC's Download folders). And I used all the computers to do the Lab Tasks. All the steps to complete the task were really easy and clear. I recommend this course for those who want to obtain skills in using Microsoft Remote Desktop (on Windows and Linux) and Remmina (on Linux Ubuntu). Thank you for this Lab experience!

By Atasha

Oct 5, 2021

I am very impressed with the Technical Support Fundamentals course. I am new to the IT field and I feel that the content was easy for me to follow and gave me a good basic introduction into the IT field. I recommend the courses for anyone interested in IT and looking for a career change. I am going to complete all of the courses that they suggest so that I can feel confident when I look for an IT job. I will say that you have to read through the material, listen to the instructors and take the tests. You get out of it, what you put into it. If you really want to learn what these courses have to give, you have to put in the work so that you fully understand what you are doing. In the future I will get a Security+ certification through CompTIA and I'm excited for things to come!

By Idris B

Jun 11, 2023

Going through the course has been a smooth ride. Prior to working as an IT Help Desk Technician, some of the concept felt too big to wrap my mind around(eg. NAT, Subnetting etc). After 3 years in the field, I realized that the human aspect of supporting is really crucial. Listening to the customer, empathizing with them will lead to a better understanding of the issue. After that, one can really go to work solving the problem.

One is not an island or a beacon of knowledge. There are so many concept and skills that one person can learn. In other cases, there are web communities, forums, youtube, coursera and other online knowledge base one can consult for help.

I am excited and I am definitely looking forward to taking the next course in the IT Support Professional certificate.

By Justin M

Oct 16, 2019

I'd like to thank Google and Coursera for the opportunity to enroll in this Technical Support Fundamentals course. I am very grateful. This course is very practical for an entry-level role in an IT business environment. As a Management Information Systems (MIS) major, I am very pleased with the information provided here and I suggest anyone with minimal knowledge in IT to enroll. Much of this coursework was a recap of what I studied, such as network infrastructure, data integrity, security, troubleshooting, and binary code. Exposure to Linux and how to run commands was especially noteworthy.

Again, this is a very practical course which utilizes fundamental information technology concepts into concise, easy-to-follow labs and modules. Highly recommended! Thank you.

By Vivian C

Jul 10, 2021

This course is very well designed. The teachers are credible, and the lessons are clear. Online, you can linger over what you don't understand, and the Save Note feature is genius. Having directed supplemental readings that directly relate to your course is spot on - you're not blundering around just getting the top Google hit to follow up. The combination of video, close captions and transcription (needs a little tune-up, volunteers go at it!) is for people who learn in different ways. The quizzes are totally relevant, and you can figure out what you understand, and what needs work. And you can take them over and over. Sure, you could easily cheat, but then you literally would be cheating yourself. There's no faking this stuff. Definitely 100% recommended.

By Maximilian F

Jun 8, 2023

The first course in the "Google Certified IT Support Professional" gives a great overview of all related topics, introducing the following more technical and way more in depth courses. The first course focuses more on the important "soft skills" side of empathically talking to users who have a technical problem. Troubleshooting is also covered in good detail with many examples.

Generally I liked very much, that the program feels quite interactive with videos, reading material, quizzes and graded assignments.

I am of the firm belief that, although maybe the Coursera certificate might not have that much "industry recognition" -weight, it is much more about the actual applicable "hands-on" skills, that you can acquire!

I am excited about the upcoming courses! :-)

By Anthony " O

Oct 26, 2019

I'm so happy that I started this journey. It's exciting and feeding a passion to learn more about technology. The presenters have been amazing and inspiring. Every aspect of this course has been targeted and strategically built to help everyone succeed. I found myself reviewing notes when needed and paying attention to items called out in the videos as key. The supplemental reading was interesting and I often found myself learning a lot about how the history of technology has impacted today and the processes that are still used (and often expanded upon). I'm looking forward to more! It feels like the rush of an amazing quest game, only leveling-up is hitting those 100% graded assignments and the benefits are personal growth; a win-win!

By Donato L

Feb 14, 2022

The Problem at hand is the need and want for consumption; specifically that of food. Today (2/13/2022 @ 11:34 PM Central) we tackle this issue using the Peanut Butter and Jelly Sandwich solution. For this we will need the following: Peanut Butter Jar, Jelly Jar, Two Slices of Bread, and a butter knife. First, we must put the two slices of bread next to each other. Secondly, Open both the Peanut Butter and Jelly Jars. Furthermore, apply Jelly on one bread and Peanut Butter on the other bread using The Butter Knife. Finally, The End Result: a Peanut Butter & Jelly Sandwich. After Finishing you may eat the bread or gift it to someone else for them to enjoy just remember to not take too long to do this as the sandwich may suffer decay with time.

By Brittany J S

Mar 26, 2021

I loved this course! I learned so many things through this course and am super excited to keep learning. Everything was easy to understand and spoke to all my areas of learning. I loved the option to read while watching the videos as well as the supplemental reading afterwards that was provided. I especially loved the visuals that were created to help understand what is going on in the hardware. I am a hands on learner so being able to see what is happening really helped me. Through out this course I have been just mind blown that something like this exists. I have been telling everyone about it and hope more people look into coursera. Thank you so much for creating this incredible way to teach, inspire, and motivate us to keep learning!

By Tysson D

May 16, 2023

Given that I came from no background in IT or computers for that matter, I found this course to be very informative and helpful. The format in which this material is delivered suited my learning style very well. I did not have high hopes when I first started this course, but have since become very excited to continue with new ones. If you are like me then this course will be a great start to your learning journey. They did not start so deep in the weeds that I was lost from the first step like a few others out there that I tried. They had in my opinion just the right way of starting you out slowly before introducing more complex topic matter. I have zero regrets with this course and if you are reading this I hope you won't either.

By Sergio D

Mar 23, 2021

I have really enjoyed taking this course and learning the fundamentals to IT Support. I truly believe that this is the first step in a future career in Technology.It’s been a challenging but rewarding experience. I have already recommended this course to multiple people. I am looking forward to continuing with these courses and becoming a power user. For a long time, I have felt stagnant in the jobs that I have worked in, and knew that I wasn’t using my full potential. This course has changed that. I can now see a successful career in IT Support in my future. I now know that the world of IT needs me, because I bring a diverse and a different perspective that can lead to new innovation. Like technology, I am eager to keep evolving.

By Cody T

Nov 14, 2018

I really enjoyed going through this first course out of the Google IT Support Professional Certificate. There was a lot of things that I had already knew about just from my personal life and growing up. But there was also some great knowledge that I learned from this introductory course. Overall, the course did have some bugs here and there, however, the course was a great introduction into the field of IT. I cannot wait to continue with this certificate program and continue to learn more and eventually at the end of this certificate program land a new job in the IT world to show my passion and change my career.

Thank you Google & the professors that put this program for people like me to use in order to get into the IT field.

By Joshua J

Aug 22, 2023

This is my first certificate on a long journey to a successful career transition from a professional past of blue collar labor jobs, to a rewarding future crawling down all of the rabbit holes the technology industry has to offer and will create for the future. That said, I found this course to be very informative on a lot of the basic concepts behind IT as well as what your average day may look like just starting out in the industry. Informative and topped with this course being structured in a way that allows for easy digestion of the information through small, bite size chunks of interactive videos. I give this course 5 stars. I am very excited to continue my way through the Google IT Support Professional Certificate!

By Kel L

Jul 15, 2018

I think this was a great course to start with for this particular certificate. It places the ground work for IT support. This course explains why IT Support is so important to businesses and why there is a need to have people in these kind of support positions. Most end users are intimidated when it comes to computers and tend to shy away from using them unless they really have to. Being able to simplify or fix something for an end user and explain it in terms they understand build a rapport and trust with the end user. By taking this course, it provides the basic knowledge to help end users. I can now zero in on the root cause and fix problems so that they do not happen again in opposed to putting a bandaid on an issue.