Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

Filter by:

7876 - 7900 of 10,000 Reviews for Technical Support Fundamentals

By Atifa B

Jun 28, 2022

I am not fun of online classes but this course was so easy to follow , I learned so much thank you !!!

By Gabriel f

Jun 9, 2022

i learned a lot about computers and networking and the labs were pretty cool especially the lenux labs

By Daniel G

May 30, 2022

Good overview of basic topics and an introduction ot computer skills, terminology, and IT fundamentals

By Jasmine R

May 3, 2022

Pretty basic for sure, but very interactive. Most people can probably breeze through this part easily.

By Selmor R

Apr 18, 2022

Good coverage of the basics with good real world exwmples. Hands on and can complete at your own pace.

By Olukunle I “ A

Apr 12, 2022

i am now exposed to many aspect of IT support. the tutors did very well in explaining it and it clear.

By Michael O

Mar 22, 2022

Really enjoyed taking the fundamentals course, I'm very excited to continue the rest of this program.

By AKSHAY.V

Mar 20, 2022

It was such a good experience for young talents like me. looking forward for such courses from google.

By Nnaoma O

Mar 2, 2022

Awesome! contains all the necessery tools for the topics. I love how the videos were short and concise

By Girish W

Jan 6, 2022

Awesome course. Glad I was able to be part of this course. I look forward to learning more from Google

By Carlos A G A

Dec 22, 2021

Exelente, ha sido muy práctico, pero se deben reforzar muchos temas por parte de cada uno de nosotros.

By Phylliss J

Nov 29, 2021

This course was great for me because I have limited knowledge about IT.

I had issues while using my Mac

By Samuel W W I

Oct 21, 2021

The instructors were clear, made minimal mistakes and put the content in an easy to understand format.

By Shaheryar K

Oct 20, 2021

It was a good experience but certificate has a different name kindly change name to my name shaheryar

By Muhammad A

Oct 19, 2021

With no pre-knowledge, really enjoyed the course. And got amazing new skills I just wonder in my mind.

By Marco T

Oct 3, 2021

Awesome course! The subject matter is excellent and all the knowledge is provided. I love this course!

By Frank O

Oct 2, 2021

Very nice overview of IT tech. I would remcomend it to anyone who wants to get started in this field.

By Byron M

Sep 8, 2021

Very informational. only problem i had was some courses didn't load properly on the mobile App Version

By Sokhen I

Sep 8, 2021

Good course for the absolute beginner. If you have any IT knowledge it maybe a bit hard to keep awake.

By Jonathan A

Aug 25, 2021

very good entry level course for beginners, although it lacked in network configuration practice labs.

By Larisa S

Jul 30, 2021

Awesome course that really gives you a great foundation of what IT means and what IT truly stands for.

By Emmanuel K

Jul 25, 2021

The course is very informative and I would recommend it to anyone who wishes to pursue a career in IT.

By Josué G

Jul 24, 2021

Es una experiencia increible, lo ayudan a uno a realizar sus primeros pasos en el mundo del soporte TI

By Danilo C

Jun 11, 2021

Ótimo curso. Muito bem explicativo, muita informação boa, tudo de bom. Ansioso para fazer mais cursos.

By Ashley S

May 23, 2021

Enjoyed learning the technical support fundamentals from all different specialists in the IT industry.