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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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5651 - 5675 of 10,000 Reviews for Technical Support Fundamentals

By Deleted A

Mar 2, 2018

The skills I learned from Course 1 are very valuable to know and I am glad for the opportunity to learn what this course has to offer.

By León C

Feb 9, 2018

Excellent course for someone who has never been into the IT field, great content and simple to understand and learn, very recommended!

By Carlos E

Dec 23, 2023

Very interactive and fun! Provides useful and practical information that you can use in your IT career and your regular life as well.

By Celeste D

Oct 7, 2023

This course was extremely helpful and I look forward to learning more once employed so I can afford the courses toward certification.

By Ryan M

Sep 11, 2023

Lots of good information. Instructors were very enthusiastic about each lesson and definitely made learning each topic more exciting.

By Radwan N

Dec 1, 2022

5 stars! Highly recommend this course for anyone that's starting out or already working in the IT industry. This is how you level up.

By Carlos C

Sep 14, 2022

Very good course to build your foundation on IT skills. Touches on just about every topic you will need to decide if IT is for you.

By Anh N

Aug 20, 2022

I just wish there are more pop-up questions during the videos to keep me engage. Other than that, I love the materials and the quizes

By Rebecca H

Aug 15, 2022

The intructors and presenters were excellent. They presented information in manageable chunks that also allowed for better retention.

By Tonny o o

Aug 7, 2022

The issue of verifying my face is tiresome and this should be reviewed I have waite for one one but nothing shows kindly look on that

By KORIR G

Jul 23, 2022

It's awesome. I'm growing, with no previous training in IT. I'm getting better, for skills and knowledge. Thanks to the Google Team.

By Grant B

Jul 14, 2022

The Content was easy to understand. the Facilitators were very knowledgable and were able to scale down that knowledge for beginners.

By Sierra G

Jun 21, 2022

Informative and a great place for a beginner to get started with only the most basic understanding of computers going into the course

By Abd E K

May 13, 2022

I really like the content of this course and I have learned a lot , I'm so excited to start the second course of this specialization.

By Kevin M

Apr 7, 2022

Sufficiently taught me enough to get my feet wet in the role of Tech Support. Many thanks. Go on spreading the much needed knowledge!

By Sameed M

Mar 29, 2022

I'm very happy to complete this course. Specially thanks to "Kevin Limehouse, Devan Sri-Tharan, Cindy Quach" to share your knowledge.

By Fernando P

Feb 28, 2022

The material was presented in way that was easy to digest. It kept me engaged. The instructors were very thorough and knowledgeable

By Meshack M A

Jan 1, 2022

Made in a way thats easy to understand and the many well illustrated practicals makes it suitable to everyone's understanding. Thanks

By Laney B

Dec 10, 2021

It was good but the transcripts have a lot of typos and the supplemental reading seems just hastily put together more often than not.

By susanne d

Oct 16, 2021

It was super. The teachers explain everything very understandable and they get you very excited for working and learning in the field

By Felipe A Q

Sep 21, 2021

Thanks to this course i know have a little more knowledge of how computers work and the skills needed to be an IT support specialist.

By Carlos L

Aug 5, 2021

Uma tempestade de conhecimento repassado de uma forma tão simples e direta, que torna suave e prazeroso de apreender.. já quero mais.

By Terrance D W

Jun 30, 2021

Was excited the whole time with all the information given and all of the instructors did a great job explaining everything in detail.

By Dominique H

Jun 13, 2021

It was fun and i enjoyed it great for people who dont know IT, but i suggest more information for the comptia A+ but a great starter

By Andrew C

May 16, 2021

great starter course! but it's only the beginning. Only downside is I wish there was clearer guidance as to what course to take next.