Mar 04, 2020
You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!
Apr 27, 2020
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
por Abhinav S•
Apr 06, 2020
This was an awesome content by Google on Technical Support Fundamentals. As far as my point of view is concerned I liked this course a lot as everything whatever was taught was from scratch which simply means that even a layman could learn from the content taught. Apart from all this I guess I learned a bunch of things garnished with the soft-skills present. Once again, thanks to all the instructors who made this a success.
por Christopher M•
Feb 24, 2018
I was drawn to this course for several reasons. I don't think the cost/benefit can be beat anywhere and the fact that the content is developed by Google says a lot. IT will only get more and more intertwined with our everyday lives and this course will help get my foot in the door so I can prove what I can really accomplish. Covered a lot of topics in the first course and it looks to only get more exciting going forward.
por Igor E•
Feb 22, 2018
Great job ladies and gentlemen! It is the best IT training course I've ever seen. The personal opinions and advice are really priceless to me. I also love the practical experience in virtual labs. One area for improvement - there were couple of errors along the way, some of them you've pointed out yourselves but there are still some hanging around. I've tried to point them out in individual lessons, hope the feedback helps.
por James M•
Jun 27, 2020
This was my first real introduction to IT after spending a lot of time growing up around technology (so I had very minimal knowledge). The teachers were incredibly knowledgeable and very good at explaining concepts. The course structure was very well done and easy to follow. The workload was very manageable. I would very much recommend this course to anyone and hope to be able to continue the program when I get the money.
por Md . R I•
Jun 20, 2020
It was a great match for me and my career enhancement.i did this course for my acknowledgement about .Technical Support Fundamentals. and it's really impressive. it's improved my lacking side and develop my skill as I want. Thanks...........for giving their extraordinary scope to those who want to developed their skill through online. I think this is the decent and best site about IT related skill learning for everyone..
por Michael D•
Jan 29, 2019
The Fundamentals course is very good and well put together! IT touches base on a little bit of everything else that you will learn on your way to the Technical Support Certificate. It is designed for everyone, whether you have little to no experience or are taking a refresher. For me the hardest to get through was the Customer Service section. I am very much looking forward to the rest of the courses in the certificate.
por Emil P•
May 10, 2020
While the technical information is known to me I learned a lot of useful stuff about how to handle customers, how to narrow down a technical problem for good troubleshooting skills and also what I need to do to prepare for the encounter with my potential employer.
I know this course is barely scratching the surface of the IT support personnel's knowledge and skills. So I can't wait for the next course. Let's go Google.
por Jonathan M•
Apr 02, 2019
As someone coming from a very limited IT background this course made the information easy to learn process and apply. The course is presented in a very easy to follow format and the provided reading material provided ample information to help me learn. Further the interactive labs allowed me to practice what I was learning in a controlled environment. I'm really looking forward to the other Courses in this program.
por SHANNON L H•
Apr 11, 2018
I have always considered myself tech savvy, but I have learned something from each and every module. For things I need further understanding, it is great to be able to turn to the week discussion groups, where someone in the know is always willing to take the time to explain further.
I LOVE Coursera! It opens up a whole new world of learning I didn't have before. I wish I knew about this when it first started.
por SARATH A•
May 11, 2020
It was a great course. I really enjoyed watching and learning all the topics in this course. Most of the topics were new to me, so it gave me a kind of curiosity of how it actually happening and in fact after seeing hardware course I just ripped of my old pc. The most interesting part was the interview section. The mock interview gave me a good idea about what to expect from an interviewer and how to impress him.
por Thomas G•
Apr 28, 2020
This course is fantastic! There is a lot of information here and it is presented in a way that opens doors to more research and hopefully for the rest of this course. My only qualm is on the videos, I hit start, then have to hit play again to actually start. That just seems repetitive. Other than that, the information was presented in a way that kept me going, the quizzes and testing material was formed well. A+
por Christine W•
Mar 14, 2020
As a self taught computer user/tech support, I found this course to be a really nice refresher on the things I've already learned but also found some things I didn't necessarily focus on during my own self initialized journey through tech. The binary conversion to decimal & vice versa was a really nice addition. I know I'll use it again as I pursue more advanced certifications during my tech support endeavors.
por Jeffrey E•
May 23, 2018
Great course for beginners and those with some experience. What a great opportunity for us to learn this content from the leading information technology company. I think we all anticipate having a credential from a program created by Google will lead to opportunity. Continue to supplement your learning with independent study to dive deeper. Good Luck and remember you have the power to achieve anything you want.
por Oscar Q•
May 01, 2020
Let me begin by saying that before i began this course i was at a zero with the general understanding of how a computer communicated with other parts of itself to actually be a computer. i feel more confident after taking this course. i decided to continue furthering my education through coursera. We are all going through a difficult time and "Google" has made it just a little easier.
por George F A•
Apr 05, 2020
Technical Support Fundamentals- I've been around computers for many years as a USER but never really got to know the History and details of how they operate. I feel this course has given me a strong foundation for IT with a solid footing to grow. I appreciate this opportunity to learn a great deal of what makes Our World turn today and how important it will be in our future. Thank you Coursera Staff and Admin.
por Noel W J•
Apr 03, 2019
The Google Technical Support Fundamentals is an awesome program. You are taught the basic fundamentals of computing. The course provided you with video presentation and step-by-step instructions on all the principles of computer. Your job is to devote a minimum of 10 hours a week on learning these principle and you have an opportunity to go very far in the IT industry. The program in my opinion was excellent.
por Alexander M•
May 03, 2018
This course has been amazing to me, I went from having no knowledge about a single component within a PC to knowing the basics of software and operating systems, as well as being able to put together a PC. I am very grateful I made the choice to join this course, I am proud to take a part in it and I am confident this course has given me the opportunity I never would have imagined into the world of IT support.
por Simrah N•
Jan 20, 2020
This course is brilliant just because it delivers every concept so easily in the simplest possible manner. My favorite part in the whole course is the way the teachers address us as if we are already IT support specialists, I brighten up the moment I hear"...as an IT support specialist..." because it is so MOTIVATING. I love it! This course is for anyone who wants to have a clear idea about anything computer.
por Abhishek k s•
Aug 17, 2018
I viewed this technical Support Fundamental course lectures. This lectures was too good and easy to understand the content but one problem is occur that I am not able to purchase this course because I can't afford this much amount to pay for this course because my financial condition is not good I need financial aid to explore this course and develop my skills in IT industry. Please help me sir.
Thank you sir.
por A B P H•
Feb 16, 2020
This is a True Blessing... An Amazing Journey in the IT World... COURSERA is definitely sine qua non to our success in today's IT atmosphere. I, indeed came from far and I will go far cause there is absolutely no time to waste... Things are moving fast and COURSERA is giving us the best shortcut to afford quite all that are supposed to be way expensive, and way to long to accomplish... WE JUST ARE BLESSED...
Jan 15, 2020
Curso muito bom. Faz uma introdução bem detalhada dos próximos 4 cursos da google. Focado especialmente na área de suporte, como diz o título, conta um pouco sobre cada coisa e qual seria a melhor conduta para aquela situação descrita. Aulas curtas, com muitos materiais de apoio para leitura. Possui algumas aulas práticas de laboratório em máquinas virtuais disponibilizadas por eles. Gostei muito, recomendo.
por Peter A R•
Oct 11, 2018
This course provided not just with the basic fundamentals but more importantly the confidence to further my experience and education into IT and Computer Science. I have even checked out a book from my local library on Python Coding. I have also inquired into the online Computer Science degrees offered on Coursera. I now have an IT Certificate that I can show to employers...a certificate signed by Google.
por Judith M•
Jun 19, 2019
I learned so much from Kevin. Thank you so much. You made the history of computers interesting. Your teaching technique is very effective. I'm excited that I can now read binary, I enjoyed learning about abstraction; such a fascinating concept. Ever since learning about it, I am keeping my eye out for all of the examples of abstraction we come across every single day. Excited to continue onto Week 2.
por Peter K•
Aug 09, 2018
Straight forward. Lots of information. Demands your engagement as opposed to videos that can just be passively watched and still be able to do assignments. In short, asks you to be a student. Sufficiently challenging for a beginner. I have been a regular computer user and I grew up with the internet, and I learned lots of useful and fascinating information through this course. Looking forward to continuing!
por Nils A•
Jan 28, 2018
The 'Fundamentals' portion of the Technical Support Course setup by Google starts at the very bottom and aims on less experienced computer users. The video sessions are fun to watch, very detailed and short quizzies let you check what you grasped. Well structured interactive sessions running virtual machines let you apply the obtained new knowledge and slowly teach you how to do things the professional way.