Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
Este curso forma parte de Programa Especializado - Aspectos básicos de los negocios
ofrecido por
Programa Especializado - Aspectos básicos de los negociosUniversidad de PensilvaniaAcerca de este Curso
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Resultados profesionales del estudiante
41%
comenzó una nueva carrera después de completar estos cursos
32%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 5 de 6 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 10 horas para completar
Inglés (English)
Subtítulos: Árabe (Arabic), Francés (French), Portugués (europeo), Chino (simplificado), Italiano, Portugués (de Brasil), Vietnamita, Coreano, Alemán (German), Ruso (Russian), Turco (Turkish), Inglés (English), Español (Spanish)
Habilidades que obtendrás
Process ManagementOperations ManagementSix SigmaInventory
Resultados profesionales del estudiante
41%
comenzó una nueva carrera después de completar estos cursos
32%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 5 de 6 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 10 horas para completar
Inglés (English)
Subtítulos: Árabe (Arabic), Francés (French), Portugués (europeo), Chino (simplificado), Italiano, Portugués (de Brasil), Vietnamita, Coreano, Alemán (German), Ruso (Russian), Turco (Turkish), Inglés (English), Español (Spanish)
ofrecido por
Universidad de Pensilvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Programa - Qué aprenderás en este curso
27 minutos para completar
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
27 minutos para completar
3 videos (Total 17 minutos), 1 lectura
3 videos
Four Dimensions of Operational Performance7m
Trade-offs and the Efficient Frontier7m
1 lectura
Module 1 - Introduction: Lecture Slides (PDF)10m
3 horas para completar
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
3 horas para completar
10 videos (Total 115 minutos), 2 lecturas, 2 cuestionarios
10 videos
Finding the Bottleneck11m
Labor Cost and Labor Utilization15m
Little’s Law6m
Inventory Turns7m
Make to Stock vs Make to Order / Reasons for Inventory10m
Dealing with Multiple Flow Units14m
Review of Process Analysis26m
Module 2 Practice Problem: Atlas Inc (video)8m
Module 2 Practice Problem: Multiple Flow Units (video)4m
2 lecturas
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10m
Module 2 Practice Problems (PDF) and Solutions10m
2 ejercicios de práctica
Homework Assignment: Module 2 - Process Analysis30m
Final Exam - Module 230m
3 horas para completar
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
3 horas para completar
11 videos (Total 102 minutos), 2 lecturas, 2 cuestionarios
11 videos
The Seven Sources of Waste9m
Financial Value of Productivity6m
Key Performance Indicators and KPI Trees 6m
Overall Equipment Effectiveness12m
Takt Time8m
Quartile Analysis9m
Productivity Ratios9m
Review of Productivity19m
Module 3 Practice Problem: Dr. Peters (video)5m
Module 3 Practice Problem: Assign Tasks to Workers (video)5m
2 lecturas
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10m
Module 3 Practice Problems (PDF) and Solutions10m
2 ejercicios de práctica
Homework Assignment: Module 3 - Productivity30m
Final Exam - Module 330m
3 horas para completar
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
3 horas para completar
10 videos (Total 98 minutos), 2 lecturas, 2 cuestionarios
10 videos
Quality and Flow17m
Six Sigma12m
Control Charts9m
Jidoka8m
Problem Solving6m
Toyota Production System9m
Module 4 Review19m
Module 4 Practice Problem: Assembly Tolerances (video)3m
Module 4 Practice Problem: Security Check (video)2m
2 lecturas
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10m
Module 4 Practice Problems (PDF) and Solutions10m
2 ejercicios de práctica
Homework Assignment: Module 4 - Quality30m
Final Exam - Module 430m
Reseñas
Principales reseñas sobre INTRODUCTION TO OPERATIONS MANAGEMENT
por TB5 de jun. de 2017
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
por KR24 de ago. de 2020
Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!
por AJ27 de oct. de 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
por AP11 de may. de 2019
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
Acerca de Programa especializado: Aspectos básicos de los negocios
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
¿Qué recibiré si me suscribo a este Programa especializado?
Is financial aid available?
¿Recibiré crédito universitario por completar el Curso?
¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.
