If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!
What is Your Sentence?
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Del curso dictado por University of California, Davis
Setting Expectations & Assessing Performance Issues
224 calificaciones
University of California, Davis
224 calificaciones
Curso 2 de 4 en SpecializationCoaching Skills for Managers
De la lección
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
Conoce a los instructores
Kris PlachyCEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education
[MUSIC]
Hello again.
As we talk about mission, purpose and vision, I thought it would be helpful to
think about what some other organizations have done related to this work.
I also think that
it's important to define our own mission statement, and our own purpose statement,
so that we operate with the same level of clarity we expect in our teams and
in our organizations.
After all, if we understand our mission and purpose, and our own vision for
the year, we will bring much more energy and decisiveness to our own work, and
that's what this video is all about.
Just like we've learned how to do with organizations and teams,
we're going to help you define your own mission and purpose statement.
In other words, we're going to help you write your sentence.
Several years ago I stumbled across a wonderful resource
developed by a gentleman called Dan Pink.
His information is Available here for you to check it out.
He created something called the What's Your Sentence video.
It's had a tremendous response.
Millions and millions and millions of people have participated in this exercise.
And it really was founded in a very basic question, which is that every great man or
woman, in this case, can be boiled down to a sentence.
And so he's asked everyone, what's your sentence?
What is it that you're here to do?
What is your purpose?
And so, as we think about our own work in the world, and
then the work of our organizations.
When we can really synthesize down what it is we're here to to do.
We can really get clarity about how we not only do it.
How well we achieve what we want to do.
But how do we measure that?
How do we tell people about that?
And again the clearer we can get the more
able we are to get the result that we want.
And so I wanted to invite you to think about the exercise the mission on purpose
not just organizationally, and departmentally, but for
you as an individual because I do think it helps so much.
And I'll share my own experience about this.
Years ago I went through this as I said as an exercise and
I led a team of 600 people through this work with my coaching team at the time.
And we had breakout sessions and everybody did this work and
as a result I did it myself.
I had to come up with my sentence.
And my sentence turned out to be she changed the way people think.
That is my sentence.
And it's no coincidence that my title of my first book is Change Your Think.
That sentence, she changed the way people think,
keeps me focused on what I know I want to be doing in the world,
which is to really help people challenge their minds, right?
They don't have to agree with me.
They don't have the same opinion of me.
Frankly, I think it's more fun when people have a disagreeing opinion.
It makes conversation really interesting.
But I do want to do enough in the world that I'm challenging the way that
people people think.
I'm inviting you to go through the same exercise.
Dan Pink's information is available for you to check out the site.
Check out the information on what is your sentence.
And I want to really invite you to pay attention to how this applies.
Not just organizationally, departmentally but also for you and
even think about this for your team.
Every single person on your team is here to do something.
What are they here to do?
And the closer you can get your team to that answer,
the more capable they will be to deliver amazing performance and results.
Because the truth is most of the people that work with you are really
ready to do that.
Some people on your team, it's not the right organization,
it's not the right purpose.
That happens, but you know what,
the faster you can help everybody synthesize what it is they're trying to
accomplish with their work, the faster you get teams to dial in their performance.
So I invite you to take a look at this work.
I also think it's fun to think about other inspiring organizations,
some of their purpose.
Think about the organization, TED.
TED began in 1984 as a conference where technology, entertainment, and
design converged.
Many of us are familiar with TED talks, which are short powerful
talks viewed by millions of people around the world on TED.com.
If you aren't I'm inviting you to check them out.
TED's mission though is spread ideas, it's simple and
clean and clearly convey's what TED Is trying to do, and why it exists.
What else do we know about other organizations purpose statements?
So, the company Life is Good is an interesting example.
Most people who have heard of this company know them because of their t-shirts and
apparel that have uplifting and playful images.
What's fascinating about the company, though,
is that their mission is to spread the power of optimism.
It's as clean as their company name and truly captures their purpose, and
think about working for them.
You'd have a really good idea of what it is you're supposed to be doing every day.
Patagonia has a very clear mission.
Patagonia is an outdoor clothing company based here in California, and
their mission is build the best product.
Cause no unnecessary harm.
Use business to inspire and implement solutions to the environmental crisis.
It's very clear and it's very direct on what they are here to do.
This kind of mission statement I would imagine also makes it very clear for
managers and what choices they should be making.
Warby Parker is an eyewear company that insures that for
every pair of glasses it sells, a pair is also distributed to someone in need.
The company story and mission are that Warby Parker founded with the rebellious
spirit and the lofty objective to offer designer eyewear at revolutionary
prices while also leading the way for socially conscious business brands.
Such a powerful purpose right?
So powerful.
These are just a few examples.
One more is Honest tea.
A beverage company brand which is now owned by Coca-Cola has a powerful and
clear mission statement, create and promote great tasting, organic beverages.
We strive to grow our business with the same honesty and
integrity we use to craft our products.
With sustainability and great taste for all.
It's simple enough.
So simple.
We don't have to complicate what we're trying to achieve.
In fact, the simpler we can make,
the easier it is to understand, the more people can get on board,
the more they can create relevance for what they do every day.
So as you're thinking about your mission.
Your purpose statement and your vision for this year.
I really want you to think through your organization and
then how does that align to who you are and what you want to achieve.
And looking at that what is your sentence video and
correlating what are you doing ever day?
How well are you aligning with the work that you want to accomplish in the world.
So hopefully those are some good tips for you to work on.
And we will continue our discussion on performance and
managing performance with working on your expectations in our next lesson.
So in summary, Daniel Pink brought up this idea of being able to
state your purpose in one sentence.
And can you do that?
Can you state the reason that you do what you do in once sentence?
Everyone on our team is here to do something.
So everyone that you work with Is here to accomplish something.
They are here to believe in and fulfill a purpose, right?
And we want to remember that to really help people
know what it is that we're here to do as an organization, as a team and
as individuals, we need those purpose statements to be simple.
The simpler it is, the easier it is to understand.
And the easier it is to understand,
the easier it is to get people on board, right?
So when we have clarity of purpose and
we can clearly define it and clearly state it.
People can understand it and they're much more likely to be on board and
ready to go with us.
So thinking about yourself as a leader, how does your personal sentence align with
your team and with the organizational purpose.
These are some great things to think about, as you move into the consideration
of what your sentence is and as you move into the rest of the content.
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