Case Study: Using Active Listening Skills

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Destrezas que aprenderás

Active Listening, Communication, Management, Collaboration

Revisiones

4.3 (591 calificaciones)
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SS

Dec 01, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

MM

Mar 17, 2017

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

De la lección
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

Impartido por:

  • Najla DeBow

    Najla DeBow

    Instructor

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