[MUSIC] Welcome back. In this lesson, we explore the saying, how you live is how you lead, manage, and coach. You will describe your point of view as it relates to different categories of values, and we will discuss how your point of view can interfere with your ability to manage well. This is where our point of view becomes very, very important to understand as a manager. Because we all have one. We all have a point of view about how people should work. How people should act at work. How people should think about performance and success. And one of the things that I say a lot to my clients is how we've lived is how we lead, manage, and coach. How we have lived our lives, and how we continue to live our lives, influences, how we lead, manage, and coach, because we are managing from or own point of view. As I mentioned in the last lesson, your clarity around your point of view is ultimately what is most important. We all have our own unique point of view about work and performance. Just think about some of the people you have worked with in your lifetime. Think about ones who were really hard workers, and just gave everything they had to their business. What was their point of view? Think about other people who've had nine, ten, 12 different jobs. They just kind of get fired a lot. What's their point of view? Think about people who like to work with teams, and don't like working with teams. Think about people who believe that success is absolutely achievable, and other people who think they're never going to get ahead. Point of view influences so much of what happens in our lives. So first, we have to recognize that we all have a unique point of view, we're going to work to figure yours out. Then we have to recognize that that point of view was rooted in a lifetime of cultivated experiences and belief systems. And often times, we don't really know what that is until we take a class like this, and that we can actually make changes. I'm going to ask you to think about your own experiences in terms of buckets, right? Terms of categories, and I really want you to think about how each of your experiences in these categories has influenced your point of view. And when I say point of view, what I'm really wanting you to think about is the story that you tell about the world as a result, the beliefs you have about the world as a result. And the values that you have as a result. So, if you look at your culture, right? And culture can mean a lot of things to a lot of different people. It can be geographical. It can be based on your heritage, it can be based on your religion, but if we just take that large category of culture, how has that influenced what you believe about the world? What is your point of view? How has where you grew up and where you live today influenced your point of view? How did your education, whatever kind of education you've had. Maybe you've had a lot of education. Maybe you haven't had any. How does that influence your point of view? Because isn't it fair to say that there can be one person who's never had the option to go to college, or advance their education? And another person with the same circumstance who's never had the opportunity? And one person can't wait to figure out how to make it happen. because they know they're going to go to school. And another person, just as resigned and knows, I'll never get to go to school. What's the difference? It's point of view. It's a belief system. It's deciding what you want to think on purpose. What about your family? Family has a huge impact on our point of view about the world, and who we should be in it. Should you be loud and powerful and strong and independent, or should you be quiet and passive and not speak up? These are rules that we live under, these are circumstances that we grow up in, but then as adults, we can make different choices. What about friendships or significant hardships? Or traumas in our lives, those also help develop our point of view. So, the exercise that's going to go with this in this lesson plan will help you expand on this, because I really do think connecting your own. Experience to your point of view could be very powerful. And sometimes, we recognize that there are things that we've believed about ourselves, or the world that just aren't helpful. I learned a long time ago that I had a choice. I could believe that the world would happen to me. Or I could believe that I create whatever I want to have happen. I get to be sort of the driver, and I chose to be the driver, to figure out how to create the life that I wanted to live, rather than waiting to see what would happen. And that was a choice. And that doesn't mean there aren't still some days where I think, this is hard, but most of the time, I can stay really focused on that, but that's a choice. How we think about the world and our point of view. We have these lenses. If you think about our point of view, it's almost like a pair of glasses that you're wearing and they have a filter. If I have a point of view that every person I need is a new opportunity for something amazing, then every time I need someone, I will have that experience. If I believe that every time I meet someone, it's just more work and more effort, then I will have that same experience. So, noticing the lenses that you are using to evaluate the world are so important, because that's how you are accessing your current experiences. So, if we think about an example, let's just think about a typical employee and a typical manager challenge. Let's say that you have an employee who's late to work, consistently late to work. Now, if I was doing this class with you right now, and you're all in a workshop with me, I would ask you, how many of you get completely frustrated or angry even when employees are late to work? And a good number of you would raise your hand, you would say it drives me nuts when people are late to work. And then what's even more fascinating is if I were to ask you why it bothers you when an employee is late to work, and we might hear something like well it's disrespectful, it burdens other people, they're lazy, they don't care about their job, they're looking for another job. These are just five potential things I might hear from five managers about a late employee. Now, what's interesting is if I think you are disrespectful, that's the reason why I think you are late, I will coach you from that point of view. If I think that you are late because you don't care about your job, I will coach you from that point of view. If I think that you are late because you are lazy, I will coach you from that point of view, you follow? Here's the thing to remember. It's almost too simple. Who is the one that matters when it comes to someone being late to work? Who's point of view do we actually need to know? We need to know the employee's point of view. All you have to do as the manager is hold the employee accountable to being to work on time. That's it. You're supposed to be here at nine, and you keep getting here at 9:30. That's unacceptable. That's all it is. But we get so caught up in our point of view that we manage and coach from that, instead of from you're supposed to be here at nine, you keep getting here at 9:30. What's going on with you that's influencing you being late? The only person who's perspective that actually matters here is the employee, but we're so busy trying to tell them why we think they're late [LAUGH] that we don't even listen to their point of view. And we also don't usually hold them accountable, which we're going to talk about in a future course. Our point of view gets in the way. Think about example, and think about what are some of the other themes that kind of get to you as a manager that employees do? I hear lots of them getting interrupted, having employees stand at their door, not following expectations or rules, not meeting goals. A lot of times, managers will make all sorts of assumptions about why employees aren't performing, and again, it's guided by their point of view. What we really need to know is, why is someone not performing? We need to ask them. We need to inquiry them and look at their performance, not do that through our own point of view, because our point of view will take us off base. That's just based on our experience, not theirs. So in summary, we have to remember that we all have a point a view. How we've lived is how we will lead, manage, and coach. It's normal for all of us to bring our perspective to work. What I'm inviting you to do is to recognize that you have a unique point of view and I want you to know what it is. I want you to know what your experiences, your culture, where you grew up, your family, your education, your previous work, your traumas, your hardships. I want to know, I want you to know how is that influencing you today and your point of view. The more you take time to investigate that and explore that, the better you will be as a manager. You will get your own perspective out of the way so that you can really, really help other people perform, or frankly hold them accountable, instead of making assumptions through your perspective and your point of view. So, in our next lesson, we're going to talk about how managing and your point of view plays out even more.