People will take more risks when they feel that you have their back, so to speak.
One of my favorite stories of all time, several of them.
One was an organization, we put up on the bulletin board mistakes people had made so
the rest of the team could learn from them.
We called it team learning.
And, what a great opportunity to turn a mistake, into a, positive thing.
Another organization that I worked with, had a similar one, where they,
it was an R&D organization.
And we looked at, every time we did, projects that didn't work,
we documented it, and we learn from each other.
So that whole, we can learn from our mistakes, is a great one.
I haven't got a chance to quote my favorite singer lately, Bob Dylan, but
he has a great line said, there's no success like failure, but
failure's no success at all.
So as long as we learn from mistakes, they're positive.
And my last story that I want to say,
is it was a story I had heard about a marketing exec who had
a big multimillion dollar campaign, and it didn't work well.
He'd always been a good marketing director, but he felt, you know,
I cost the company a lot of money.
I'm going to resign.
So he goes into the executive's office, hands in the resignation.
And the response was a very interesting one.
It wasn't, I'll accept your resignation.
He tore it up and said, why would I terminate you after I've just spent
several million dollars on your education?
Can you think about the impact that has on the organization?
That we're allowed to make mistakes as long as we're working hard and
trying to do the right thing.
Now, if that person made a mistake again, I'm guessing he'd accept the resignation.
So roll modeling is really important.
And watch what you reinforce.