So I was going to ask one more territory management question because I'm curious about this. You were speaking to your larger customer base and that they're in Mon County, how did you calculate that, and what are they? Are they at the hospital or the school, are they housekeeping? >> Our biggest customer on a yearly basis is the Board of Education. And if you think about it, It makes total sense because you have custodians that don't care about the equipment that they are using, and it's really a pretty harsh environment. Best case scenario, they are still going to need a whole lot of bags and belts. And you're also dealing with budgets. And anytime you're dealing with budgets, where people are not directly accountable, I mean they really are presented. The housekeeping part of Mon County's Board of Education budget, I mean, we are just a small sliver of a small sliver of what the BOE spends in this county. Second biggest customer, so year in year out, they're our largest customer. Second biggest customer it's kind of close, it depends up on purchasing decisions on that given year. It used to be Mylan, then several years ago, like six, seven, they cut down their housekeeping budget by 30%. That's a chunk. Now the vacuums they buy from us, instead of being the top end, they're the less expensive, still solid. And then because of the particular nature of the pharmaceutical industry and cross-contamination issues, some things they buy from us they can only use one time. So they have to buy it more. But in terms of new equipment, it's almost a year-by-year sum. You can't depend upon them every quarter. I don't think a full 12 months goes by without them buying some units, but they have been under a lot of budgetary pressure. And the reason Mylan has to, they are geographically very spread out so they had a ton of offices. And they all, every one of those places, facilities, has to have a vacuum. I didn't realize how many different places they were physically located around town. Then the government is good for us. The Department of Energy, they have over a quarter million, I think, square feet. And they're also dealing with a budget, and it's government budget, which is not small. So they are consistent in replacing things. They keep a ridiculous, and that's the only word for it, amount of parts in stock on inventory. Even though we're right here, but we get silly, silly orders from them for that. Then, and this is where it really branches out to the surrounding counties, the cleaning services. Custodial maid services, things like that, where they are buying, they're all privately owned, they buy a decent amount of equipment. But they also want the the equipment to last. And so some of them have been buying from us since the 90s. And in that amount of time, it's close to triple digits worth of vacuums. But in any given year, some years it's two, some years it's four or five or six. Most of those, again, because there are just more of those services in Mon County, I think, than in Marion or Harrison. And certainly more of those that we deal with are from here, in town. And once you get past the private companies, then there are the cleaning ladies, that some of them are doing four, five, six houses a day. They're good for a lot of vacuums, but they're generally only going to have, because sometimes it's a husband and wife thing, they're going to have two, three, four at a time. And again, they want them to last as long as possible. And then the next step down from that is the people who have multiple homes, or homes with three or more stories. Because what will happen is they'll buy a vacuum, and then six, seven years later they'll say well, I've had it, it's just time to get a new vacuum. They're just tired of looking at the old one. And so the new vacuum becomes the vacuum for the main living area and now they don't have to take them up and down the stairs because the other vacuum is there. And then the lowest on the totem pole of retail sales is people that buy. Once you buy one vacuum from us, you should by the rest of them for us. But it's only going to be once every 15 years or so. >> Because the quality of product that you sell is- >> Yeah, the lifespan, I'm really upset if anything significant like a motor happens within the first ten years. If it only lasts 12 years and the motor goes out, I don't apologize for it. I go, well, that's weird, most of the time they last longer than that. And I tell folks that up front when they buy them. I'm not promising that it's going to last you 15 years, but it did take us 14 years and 4 months to replace ten motors from the time we opened up. We were selling a lot fewer vacuums the first couple years, but, They're not going to last forever, but they should last longer than you think.
