In terms of reception, if you are talking to another person,
and you're really trying to understand them,
what are some of the things that you should be paying attention to?
Well obviously, the one thing that almost everyone will pay attention to
is the factural content that this person is communicating.
If someone is telling you about oil prices,
real estate prices going up or down >> Mm-hm
>> It's telling you about whether you're
paying any attention to the facts.
Actually talking about the weather is a good example because when the people
talk about the weather, they are not really talking about the weather [LAUGH].
So this leads us to this very important position that the facts are not always
the most important aspect of the communication, but
that is one of the things that most people without special training or
education or learning would almost be automatically paying attention to.
And this is also something that I've been learning since elementary school.
So that is one thing that people know, and
we probably won't be spending too much time on.
But the other aspects of the communication,
the other dimensions that are less obvious, like emotional content,
the kind of needs that people are trying to express.
And there is a huge area that we can be exploring.
It's helping people by saying something or
actually communicating with positions that they're coming from.
They may be also telling you about their values, their preferences.
So, those are the things that we want to be paying attention to.
>> Mm-hm.