1.3 Direct and Indirect Approaches

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Del curso dictado por Arizona State University

Inglés Empresarial: Gestión y Liderazgo

446 calificaciones

Arizona State University

Inglés Empresarial: Gestión y Liderazgo

446 calificaciones

Curso 1 de 4 en SpecializationInglés Empresarial

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for: • Recruiting and training a professional team to work together with integrity and respect • Managing and participating in well-organized meetings • Making telephone conferences more efficient • Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world. ¿Es usted un ejecutivo de negocios o gerente que utiliza inglés en su profesión? Entonces Ud. sabe que la buena comunicación empresarial en inglés exige los enfoques, el vocabulario y las estructuras lingüísticas específicas. En este curso, Ud. seguirá, a lo largo con un gerente recién promovido, como ella construye y conduce a su equipo hacia el éxito. Juntos, ustedes practicarán el lenguaje y los estilos de comunicación en inglés necesarios para: · Reclutar y el entrenar a un equipo profesional a trabajar juntos con integridad y respeto · Manejar y participar en las reuniones bien organizadas · Hacer que las conferencias telefónicas sean más eficaz · Escribir correos electrónicos profesionales que sean fáciles de leer Las actividades en este curso le dan la oportunidad de compartir su experiencia y recibir retroalimentación inmediata de otros profesionales empresariales en todo el mundo.

De la lección

Decisiones para dotación y contratación de personal / Staffing and Hiring Decisions

En este módulo, seguiremos a Elizabeth en el proceso de armar su propio equipo. Veremos la manera como ella se comunica con su equipo y colegas dependiendo de cada situación. Esto le ayudará a prepararse para hacer solicitudes de forma directa o indirecta. Usted podrá usar como ejemplo, la forma que en que ella aplica modelos de comunicación con su equipo, y como usa el idioma. Por medio de la interacción con sus compañeros, podrá sintetizar sus nuevas habilidades en conversaciones y actividades en la vida real....In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

1.3 Direct and Indirect Approaches8:09

1.5 More on the Indirect Approach7:28

Conoce a los instructores

Wanda Huber
International Educator
Arizona State University Global Launch
Andrea Mürau Haraway
International Educator
Arizona State University, Global Launch
Jenny Young
International Educator
Arizona State University Global Launch

Hello, and welcome to the first instructional video of English for

Management and Leadership.

You have just gotten to know a little bit about Elizabeth.

She's been given the responsibility to put together a team for her new project.

How would you make staffing decisions if you were Elizabeth?

What style would you use?

In this lesson, we will be following Elizabeth's thought process

as we learn differences between direct and indirect approaches.

You will also be given example situations of how to use these approaches.

Direct approaches are used when you're almost certain

you will receive an interested, positive, or neutral response.

The approach is focused and specific.

Direct approaches give ordinary information or good news up front.

In contrast, indirect approaches are used when you

think your audience may reply with disappointment, annoyance, or

defensiveness, or maybe you're not even sure how they will react to your idea.

In the indirect approach, you start by giving reasons or evidence for

your plan before giving your proposal or goal.

You want your audience to be open to the ideas that are being presented.

Let's take a look at one of Elizabeth's emails.

As you watch the clip again, consider, does she use a direct, or

an indirect approach?

In her email, she writes.

>> Hi Gary, as we discussed, I'm building my team for the BioDent launch.

I'm interested in Jake Bright for

the Marketing role and Catherine Roland for Finance.

What's the procedure for talking to them about these roles?

I'm out of the office today, but checking my messages.

Anxious to get started.

Thanks for the help!

Elizabeth.

>> What style of approach does Elizabeth use?

Did you say direct?

If you did, you're right.

Elizabeth states her request directly, because it contains a neutral message.

It's neutral because she is giving information.

And Gary is not likely to be upset or bothered by her question.

Gary, on the other hand, uses an indirect approach.

>> Elizabeth, I'm happy to help you with this.

Let's talk to both of their managers before mentioning these opportunities to

Catherine and Jake.

Here's how we should proceed.

I'll talk to Catherine Roland's boss for you.

In the past, she's not been open to losing Catherine and

has requested that Catherine not be considered for other opportunities.

I think she may be open to this change now because the timing is good and

Catherine has expressed her interest in making a change.

Why don't you go ahead and talk to Jake's boss.

I think he well be open to this conversation, so

go ahead and approach him.

I'll be in my office at 1:00.

Stop by if you have questions.

I'm here to help.

Gary.

>> He doesn't have an answer for Elizabeth and can't guarantee her a yes answer.

So using the indirect approach is more acceptable here.

Gary gives Elizabeth reasons, and

builds up his evidence first, before giving her an answer.

When talking about Catherine's boss,

he writes that she's not been opening to losing Catherine and

has requested that Catherine not be considered for other opportunities.

Did you hear Gary's reasons in those sentences?

She's not been open to losing Catherine.

And she doesn't want her considered for other opportunities.

Now here comes Gary's response.

I think she may be open to this change.

Because the timing is good and

Catherine has expressed her interest in making a change.

So you see, Gary gives Elizabeth some news.

It's neither good or bad news, but he's not sure how Elizabeth will take it.

So that's why he's chosen an indirect approach.

Elizabeth may feel hope by the message because she has a chance

at getting Catherine on her team!

Or she may feel frustration because Catherine's boss won't let her go.

When you're not sure how your message will be received, use an indirect approach.

For the rest of this video, let's turn out focus to direct approaches.

Though they are easy to create, you will still want to follow a simple pattern

when asking for something or stating information directly.

First, give your news or make a request.

Ask for it concisely.

What is the most important idea in your message?

Be confident in your delivery.

Remember this is something your colleague or boss wants to hear.

Next, add details or explanation.

And finally, conclude with a friendly comment or

a simple statement of action that may need to be taken.

Here are some examples of the direct approach being used.

You've made the A11 marketing team.

That's great news!

Work begins May 27th.

Your office is located in 243.

Those are the details.

Contact your supervisor Kent for more information.

Is the conclusion a request for action.

Let's look at another example, taken from an email this time.

Mr. Roberts, your order is being shipped today.

It will arrive to your offices by Thursday.

We appreciate your business and know you'll be pleased with your product.

Both these message examples have positive or neutral intentions.

Now you try.

Write a direct approach using the formula.

One, start with the message.

Two, add details.

And three, conclude.

Here is your direct message.

The project will be completed in one week.

With both types of approaches it is crucial to know your audience.

Audience here means your listener or your reader.

Even when using a direct approach to someone in a superior position,

there is still an extra amount of politeness to be used.

Sometimes this may require adding a few more words leading into your statement.

For example, if you want to tell your boss that a client agreed to open a new

account, you would not immediately yell, I got the McArhens account.

But you might use a friendlier, still direct message.

Mr. Lloyd, good news.

We got the McArhens account.

Different cultures also have different styles.

Before choosing the direct approach, make sure your audience is used to it.

The more familiar you are with someone, the more direct you can be.

So let's review the take away's from this lesson.

Direct approaches are straight forward, concise, and

give positive or neutral news.

Indirect approaches are used when your message may cause doubt,

resistance, or you don't know how it will be received.

Consider your audience when deciding indirect or direct.

Follow this format for direct approaches.

One, start with the news.

Two, add details or explanation.

And three, conclude.

Stay tuned for

the next lesson where we explore the indirect approach in much more detail.

Thanks for watching English for Management and Leadership.

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