3.7 Phrases to interrupt/Hold the floor

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Del curso dictado por Arizona State University

Inglés Empresarial: Gestión y Liderazgo

446 calificaciones

Arizona State University

Inglés Empresarial: Gestión y Liderazgo

446 calificaciones

Curso 1 de 4 en SpecializationInglés Empresarial

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for: • Recruiting and training a professional team to work together with integrity and respect • Managing and participating in well-organized meetings • Making telephone conferences more efficient • Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world. ¿Es usted un ejecutivo de negocios o gerente que utiliza inglés en su profesión? Entonces Ud. sabe que la buena comunicación empresarial en inglés exige los enfoques, el vocabulario y las estructuras lingüísticas específicas. En este curso, Ud. seguirá, a lo largo con un gerente recién promovido, como ella construye y conduce a su equipo hacia el éxito. Juntos, ustedes practicarán el lenguaje y los estilos de comunicación en inglés necesarios para: · Reclutar y el entrenar a un equipo profesional a trabajar juntos con integridad y respeto · Manejar y participar en las reuniones bien organizadas · Hacer que las conferencias telefónicas sean más eficaz · Escribir correos electrónicos profesionales que sean fáciles de leer Las actividades en este curso le dan la oportunidad de compartir su experiencia y recibir retroalimentación inmediata de otros profesionales empresariales en todo el mundo.

De la lección

Liderazgo y trabajo en equipo / Leading and Teaming

Interrumpir con confianza, pedir clarificación, y conseguir la respuesta que se quiere, serán algunas habilidades que usted aprenderá y aplicara en este modulo. ..Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.

3.7 Phrases to interrupt/Hold the floor5:45

3.11 Infinitives and Gerunds8:10

Conoce a los instructores

Wanda Huber
International Educator
Arizona State University Global Launch
Andrea Mürau Haraway
International Educator
Arizona State University, Global Launch
Jenny Young
International Educator
Arizona State University Global Launch

Hi, everyone.

Welcome back to English for Management and Leadership.

Lately, I've been so busy that I haven't had time to hang out with my friends.

So when I'm working at the computer, we'll instant message or text each other.

Messages fly so quickly that on the screen they appear out of order.

Yet we still understand what's going on.

It's not stressful, it's fun.

What is stressful and not fun, however, is when

the same type of quick fire conversation happens in a business meeting.

Can you think of a meeting you attended where the conversation moves so

quickly from one person to the next, then on to the next topic, and

maybe the topic after that, or you had to ask him a question.

But you were three topics late.

[SOUND] In this lesson, we're going to practice common phrases for

interrupting and clarifying.

Plus, we'll practice phrases and strategies that will put more [NOISE],

into your interruption.

First, why don't we begin with some key phrases for interruption,

then discuss some strategies to make interruptions more effective.

What common words or expressions do you use when interrupting?

Have you used the name of the person speaking to interrupt or

politely say, excuse me or could I interrupt?

Are they effective?

Interrupting a person by saying their name is a very useful.

Dale Carnegie a world famous communicator wrote

that a person's name is the sweetest sound to that person.

Think of your own experiences when someone says your name.

Do you stop and listen?

You can use this knowledge to help you interact more effectively.

Notice how quickly Jake stops speaking when Elizabeth interrupts Jake

by using his name.

>> Thanks Catherine.

Don Holtz, my idol, [LAUGH] I still remember when he looked me-

>> All right,

let's get back to the partnership idea.

Is this something you've dealt with before?

>> What is equally important, and I think useful to you, is how she says his name.

When she says Jake, she uses a lowered intonation and showing authority.

And she keeps talking.

Using a falling intonation that gets lower and

louder on the last syllable works well with all of the interrupters.

I'm sure you remember from the previous video that asking for clarification

requires you to use language that clearly expresses what you need or want.

You can't rely on saying, I don't understand.

As a review, when you ask for clarification you may need the speaker to

be more specific or to explain a point that you don't understand completely.

You may need a word to be repeated because you didn't hear it.

Or maybe you heard the word but you didn't understand it and want it to be defined.

Many times you think you understood, but want to check your understanding

by asking the speaker to listen to you summarize the main points.

For each of these situations there are common expressions that tell the speaker

what you need quickly and concisely.

Expressions that will help your communications and

in those quick fire meetings.

In this lesson, I will introduce you to a few common phrases for clarification.

But be sure to look for

a reading in this module that will give you even more helpful phrases.

As we go through these phrases take note at how those modules

from module two are being used.

If you want the person to be more specific or

give you more details, then you can say, I'd like to ask you about.

I'd like to ask you about the format for our status report.

If the person's point or main idea isn't clear, you can say, I'm afraid,

I don't follow.

I'm afraid I did not follow your ideas on the company revamp.

If you didn't hear something, you can say, I didn't catch that.

Isn't that a funny one?

The verb catch, as in catch a ball, means to not hear something,

or to miss something that was said.

I did not catch what you wanted ready for the conference call tomorrow.

If unfamiliar words or expressions are used, then say,

I'm afraid, I don't understand.

I'm afraid, I don't understand what QC means.

Or you can simply repeat the term using the information of a question QC.

If you want to be sure you understand then use just to be clear, and

then summarize the point being made.

Just to be clear, the temp workers will file the data.

Remember, you are in charge.

Speak with authority, use pauses, and emphasize your words.

Let's review the key takeaways from this lesson.

Key phrases such as excuse me, I'd like to add ask/say,

and if I may are useful to use when interrupting.

Saying words or phrases for

interruptions with the following intonation is more authoritative.

Use a falling intonations with the person's name,

this is a powerful interacting tool.

When asking for clarification, be clear about what you want,

clarified by using key expressions that match your purpose.

Being able to interrupt effectively and ask for

clarification can be difficult in your first language.

It takes practice, and practice.

Practice builds speed and confidence.

I hope these expressions and techniques make your future interrupting and

asking for clarification much more effective and pleasant.

Good luck, and as always, thank you for participating in English for

Management and Leadership.

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