>> Interacting with the employees and understanding that you are on display.
Is that a frown, because I'm thinking of something that is bothering me,
if I pass an employee I see once every other week in the hallway,
could be misinterpreted as as frown by them.
Is that you have a responsibility as an executive, as a manager, that,
as you're walking around, you represent that organization.
And when individuals look up the ladder,
they expect to see the most positive aspect of you.
And most individuals that you pass in the hallway think that you're
thinking of them.
And to think otherwise, you would think that that's very selfish of them, but
it is a lot of your entry level employees, your tellers,
your clerks, which is the bulk of our operations are young.
And they have a lot of time to think about themselves.
They don't have families yet and they're focused solely on their career.
And as you mature and as you become an executive and a manager, you're busy,
or you're usually starting a family, so you are thinking about multiple things.
>> For me, when I first became a manager, one of the biggest challenges was
really having a birds eye view instead of just really focused in on the task
that I was doing at the time, as an associate, or as a senior associate.
So, as you grow into a leader, one of the biggest changes is
really having the bigger perspective of how every aspect of
our work impacts everything in that area or the group or the team.
And understanding how little things can really make a bigger impact.
So having that outside perspective in was the biggest change for
me when becoming a manager.
My advice for people who are looking to grow into leaders or grow into management
positions is to really start taking that bird's eye view as soon as they can.
So, even if you're in charge of only one part of an assignment,
or one line of the balance sheet, or one specific task for a project,
there's always a bigger impact and there's always a way to ask a question.
Or what is the long-term impact on the client or
what is the overall impact of what we're doing in this project,
in this specific function to the rest of the business or globally.
So just being able to start asking those questions of what the bigger picture is
can help you understand it.
So that when you are a leader and you are a manager,
you're ready to understand that bigger vision.
[MUSIC]