4.3.6 Experts Comment: Include Late Submissions

Loading...

Del curso dictado por University of Illinois at Urbana-Champaign

Leadership and Influence

21 calificaciones

University of Illinois at Urbana-Champaign

Leadership and Influence

21 calificaciones

Curso 3 de 4 en SpecializationProfessional IQ: Preventing and Solving Problems at Work

The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team's future, and your organization's future. Make a plan for yourself that will help you help others, and learn skills to make it happen. Listening and being sure of your values underpins everything that comes with professional influencer and leadership soft skills. We’ll go on to look at self-assessment and leadership planning, negotiation, addressing and resolving conflict, and successfully identifying and promoting circumstances you want. After this course, you will be able to: - state your own mission and plan with confidence - negotiate and persuade - deal with difficult people - contribute to crafting a working environment you want to work in The prerequisites for this course are Courses One and Two of the Specialization "Professional IQ: Preventing and Solving Problems at Work".

De la lección

Week 4: It’s Your Life - Live it Well

Pull together skills and knowledge from throughout the courses while examining the importance of your alignment and fit in an organization. Reflect on the importance of learning as a leader and plan for what happens next in your professional career.

4.3.1 Alignment and Fit3:09

4.3.2 2MC: Include Late Submissions?0:58

4.3.3 Finding a Fit6:38

4.3.4 How Do You Discover Organizational Culture?6:05

4.3.5 Experts Comment: Alignment5:34

4.3.6 Experts Comment: Include Late Submissions7:03

Conoce a los instructores

C. K. Gunsalus
Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

[MUSIC]

As you try to decide what to do,

what you would do, in a circumstance where there was a deadline, and

it had been missed and you were trying to decide whether to include it because it

might affect other people, let's hear what some of our experts have to say about it.

>> This goes back to the fundamental value, and

kind of one of my personal leadership rules is that, look, own it.

So this manager who did not submit those on time, you failed.

You have to own that because I can promise you, it's not going to be the last time.

And, again, I've talked about

really having the personal courage to stand fast on those kind of rules.

And sometimes they're not necessarily popular, but it's the right thing to do.

You're putting yourself in a position, and

it's not your responsibility to have gotten that.

There are rules, and this manager knew the rules.

If that manager failed to meet the rules,

that manager needs to own accountability for not getting it in on time.

If that person's looking for an exception,

they need to take that up beyond you to get that exception.

Doing it under the wire or

doing it by falsifying the report is absolutely the wrong thing to do.

The right thing to do is to say, no, I can't count it.

But if you would like to ask for an appeal or ask for an exception, you can talk to

my boss or you can talk to my boss's boss and see if you can get an exception.

You don't have to own that responsibility, that manager owns that responsibility,

they failed.

They need to take responsibility for making it right.

>> Sales people are by nature very competitive.

And they're encouraged to be competitive by the creation of commission and

bonus programs.

Data is critical to the success of a commission program,

it's critical to the success of an annual bonus program.

If you don't get the data in on time, it's impossible to determine whether or

not you really have met the core objectives.

So timeliness, and timeliness of the data submission, is really critical.

If you have turned in your information too late, nobody's going to get the bonus.

And so the two minute challenge in this particular scenario is can you,

in fact, put something in a prior period simply by documenting

it that way when, in fact, you missed the deadline?

I think a missed deadline is something that you can actually work through and

deal with by working with your financial folks and with your supervisor.

If you've actually made the sale, and it's actually been documented, and

you missed the deadline for some kind of a good reason,

this is a perfect conversation to have with your supervisor,

to bring in the financial folks, to look at all of this information and

data, and see whether it's possible to put the data into the proper period,

even if you failed to properly enter it at that particular moment.

There are other problems, however, that often come up in a sales context, and

those, broadly, fall under this concept of channel stuffing.

They're loads of examples of these kinds of behaviors, and

many of them are designed to falsely inflate sales

data so that people benefit from the commission payment or

the bonus when they really shouldn't.

And that kind of behavior represents the height of professional

irresponsibility, in my view.

And it's something that creates many problems for companies.

Not only financial reporting problems, but also manufacturing and

distribution problems, not to mention long-term relationships with customers

who you have falsely claimed purchased product when, in fact, they have not.

Or you claim they have purchased product.

And then you fill out return information after the deadline

has passed in order to ensure that you get credit in the first period,

and then you have the product returned afterwards.

Those kinds of behaviors are causing all sorts of problems

throughout the supply chain, throughout the process within your company, and

are not really behaviors that are going to, for

the long-term, benefit the organization or you, personally.

There are many reasons that you might want to move reporting from

one period to another and it's not all built around bonuses and structures.

Maybe somebody wants to obtain financing, for

example, and you need to show a reasonable collection of numbers that will encourage

the banks or whoever's providing the financing to do so.

So there are a lot of reasons that somebody might do this, most of them

are not reasons that are going to help your business survive over the long haul.

>> How does this dilemma fit in with organizational culture?

Or does it?

Well, if you think about it,

the organizational culture will affect how much deadlines matter.

Is this a place where people set deadlines and hold them?

You'll be thinking about that in the organization and,

as you try to make your decision, all those factors will make a huge difference.

Is this a place that people do what they say and say what they'll do?

Or is it in general more relaxed about all kinds of issues?

The other thing is is that your decision will not only be influenced by

organizational culture, it will influence organizational culture because it helps to

set the culture, or re-enforce it or change it.

A former student of mine told me about a really unhappy experience he'd had in his

first management job, where somebody had brought him some paperwork to sign and

the documentation, the required documentation, wasn't there.

And the guy sort of talked him into it, referring to the fact that they'd both

been students together and knew each other.

So he signed it.

Later on, then, he overheard the guy in the coffee room making fun of him,

and saying to people, this guy's a pushover.

You can tell him anything and he'll buy it.

That was kind of an unhappy thing to recover from.

So, the organizational culture will matter, what you do will matter.

It will influence the organizational culture and change, and

it will affect your effectiveness and reputation as a leader.

[MUSIC]

[SOUND]

Explora nuestro catálogo

Inscríbete de manera gratuita y obtén recomendaciones personalizadas, actualizaciones y ofertas.

Coursera brinda acceso universal a la mejor educación del mundo, al asociarse con las mejores universidades y organizaciones, para ofrecer cursos en línea.

© 2019 Coursera Inc. Todos los derechos reservados.

Descargar en la App Store

Consíguelo en Google Play