Todos negociamos diariamente. A nivel personal, negociamos con amigos, familia, propietarios, vendedores de autos y empleadores, entre otros. La negociación también es la clave del éxito comercial. Ninguna empresa puede sobrevivir sin contratos rentables. Dentro de una empresa, las habilidades de negociación lo pueden llevar a avanzar en su carrera. En este curso, aprenderá y practicará los cuatro pasos necesarios para lograr una negociación exitosa, con un módulo para cada paso: (1) Preparación: Planifique su estrategia de negociación (2) Negociación: Use las tácticas claves para el éxito (3) Cierre: Cree un contrato (4) Cumplimiento y evaluación: El juego final Para completar exitosamente este curso y mejorar su capacidad de negociar, deberá completar los tres pasos siguientes: (1) Mire los videos breves (que van de 5 a 20 minutos) de cada módulo. Los videos son interactivos e incluyen preguntas para evaluar su entendimiento de las estrategias y habilidades de negociación. Los videos se pueden acelerar o ralentizar para adaptarse al ritmo que prefiera escucharlos. Según sus horarios, puede ver los videos en unas semanas o verlos todos juntos. Un estudiante que vio el curso de una sola vez concluyó que "es tan bueno como Breaking Bad". (2) Complete la negociación del Módulo 6 para evaluar sus capacidad de negociación. Puede negociar con un amigo local o usar los Debates para encontrar un socio de otra parte del mundo. Su socio de negociación le brindará una devolución sobre sus capacidad de negociación. En el camino, puede resultarle útil utilizar esta aplicación móvil gratuita que está relacionada con el curso y contiene varias herramientas de planificación de la negociación. http://negotiationplanner.com/ (3) Tome el examen final. Para completar el curso exitosamente, debe responder correctamente el 80 % de las preguntas. Este examen es un examen de dominio, lo que significa que puede tomarlo las veces que quiera hasta que domine el material. Además, este curso incluye la opción de obtener un Certificado verificado (CV) a través de la verificación de su identidad y la finalización exitosa del curso. Un CV le proporciona un reconocimiento formal de sus logros en el curso e incluye el logo de la Universidad de Michigan. Si usted está considerando obtener un CV, debe completar el proceso de verificación antes de tomar el examen final. Puede elegir pagar los cargos asociados antes o después del examen. Para obtener más información acerca de los CV, visite: learner.coursera.help/hc/en-us/articles/201212399-Verified-Certificates El logo compuesto del curso se comparte con una licencia Creative Commons CC BY-SA (https://creativecommons.org/licenses/by-sa/2.0/) y fue creado con las imágenes proporcionadas por cortesía de Flazingo Photos (http://bit.ly/1zOylRm) y K2 Space (https://www.flickr.com/photos/k2space/14257556613/in/set-72157644732478432). This is a translated version. To join the original English version, visit this page: https://www.coursera.org/learn/negotiation-skills/
Herramientas psicológicas: Escalada
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Del curso dictado por University of Michigan
Negociación exitosa: Estrategias y habilidades esenciales (en español)
717 calificaciones
University of Michigan
717 calificaciones
De la lección
Negociación: Use las tácticas claves para el éxito
Este módulo se enfoca en dos temas especialmente importantes: (1) cómo usar el poder durante las negociaciones y (2) las herramientas psicológicas que puede usar durante las negociaciones. Tenga un lápiz y un papel a mano, porque participará en varios experimentos mientras mira estos videos.
Conoce a los instructores
George SiedelWilliamson Family Professor of Business Administration and Thurnau Professor of Business Law
Our next psychological tool or trap relates to a concept called escalation.
And the basic take away form this concept is that the most successful negotiators
are able to look at the negotiations from the perspective of the other side.
However, there is also another very important lesson from
escalation that I want to mention.
In teaching escalation, I use an exercise in class called the dollar auction.
Where basically, I hold up a $20
bill the meaning of life and I explain to the class
that I'm going to auction off the $20 bill to the highest bidder.
They can bid in increments of $1.
The highest bidder gets the $20, so
if the highest bidder bids $12 and I give them the $20.
The only catch is that the second highest bidder also has to pay me,
so if the second highest bidder bids ten,
that person pays me ten and receives nothing from me.
So when I do this in class,
what I've discovered is that at the beginning of the dollar auction.
A lot of people participate and then gradually as you approach $20,
most of them drop out and so you're left with two bidders.
Let's say for instance, bidder A has bid 18 then bidder B comes in with 19.
Now if it stops right there, bidder B pays me 19 and receives the 20.
Bidder A pays me 18, and gets nothing.
So bidder A quickly figures out well,
if I jump to $20 then I'm gonna pay 20, get 20 back and I'll break even.
So they bid 20 then bidder B realizes well, rather than paying 19 and
get nothing back, I'll bid 21 and get 20 back so I'm only out a dollar.
So often, the bidding will continue beyond 20 and move up into $30 or even $40.
And until finally,
the parties realized that this could go on indefinitely and it did.
Not in my class, but a class taught by a prominent professor at another university.
And he explained that he did the dollar auction in his executive MBA class.
And he explained very clearly to the students in the class
that this wasn't just a game they had to pay whatever they bid.
So take the wildest guess possible to what the winning bid was.
The winning bid in his class,
the person who won the $20 bid $15,000.
The person who came in second, bid $14,500.
Now of course as the numbers got larger he wasn't limited to $1 increases.
He allowed $500 increases and these two people had to
write him a check for the 15,000 who got the $20 and
the 14,500 person who didn't get anything.
So he was very curious when this was over.
What was going on?
Why in the world would they bid so much money?
Well, he asked the winning bidder and
she explained that she was a doctor she liked to make donations to charity she
sort of guessed he was not going to keep the money he was gonna give it to charity.
And so she decided to have fun with it and
also make a charitable contribution with the 15,000.
Then he asked the $14,500 person, why in the world would you bid that much?
And this person explained that he just got caught up in the competition.
He was a very competitive person.
As I recall, he was an entrepreneur.
And he just hated to lose.
And so as a result, he was out $14,500 and did not even get the $20 back.
Now, a lesson from this is something called competitive
arousal that was written up in the Harvard Business Review.
Competitive arousal occurs in a scenario like this where there's intense rivalry.
In this case, a one on one competition there's a lot of time pressure and
you're in the spotlight in this case you're bidding in front of the class.
And so when you're in this situation this article advises that
you try to limit the role of someone who is especially intense
if you're involved in negotiations for instance.
Try to manage time better and try to spread responsibility so
one person is not in the spotlight.
If you're interested in this you can look at this Harvard Business Review
article called When Winning is Everything.
Here's an example written up in the Times of India.
Sunil Mittal, very successful entrepreneur.
He desperately wanted to acquire MTN.
And according to this article he was in a state of competitive arousal.
When a CEO is in this state,
he's more prone to make the sort of rash decisions he would not make otherwise.
And so this is one lesson from the concept of
escalation that you want to avoid becoming so
competitive that your decisions do not make sense.
But there's another very important lesson from this, and
that is always try to look at every deal, every negotiation,
in this case the auction scenario, from the perspective of the other side.
When you start participating in a dollar auction,
it looks like a great deal from your own perspective.
You think well gosh, I could bid $12 and
I might win $20, that looks like a good deal.
But then think,
you're in a class with 40 other people who are thinking the same way.
And you realize how easily you can be trapped and
how this can easily escalate if everyone is thinking the same way and
not thinking about the perspective of the other side.
So what the research shows is that what separates a good negotiator
from a great negotiator is this ability to look at the deal from the other side.
I had dinner couple of years ago with
one of the most successful graduates of my business school.
He was the chief finance officer of IBM.
He was in the Apple Board of Directors.
He was involved in many complex financial deals.
And over the course of the dinner, I asked him I said Jerry,
you've been involved in a number of very complex negotiations.
You've probably seen some of the best negotiators in the world.
What is it that separates these negotiators from others?
And he didn't hesitate a second.
He said, it's the ability to look at the deal from the other side.
Another friend who is on the Michigan Business School faculty
was a senior advisor to President Clinton.
He left our faculty for awhile to serve in this position.
And over lunch, he told me about President Clinton's negotiating style.
He said that when President Clinton was visiting the prime minister of another
country, my friend would have a half hour, very strict time limits
to brief the president on the issues relating to the other country.
And so he told me in that half hour,
he was told to give the president four main points,
four main issues between the two countries.
And then after that he was asked how do these
issues relate to the concerns of the other country?
And he said that it was amazing how quickly president Clinton grasped
the initial four issues and understood the issues from the perspective
of the other side, and then was able to reframe the US issues, so
that they met the concerns of let's say the Prime Minister of the other country.
Let me test your ability to look
at issues from the perspective of the other side with this story.
We've got another president, running for office by the name of Teddy Roosevelt,
and it's in the final stages of a campaign.
And Teddy Roosevelt has let's say, 3 million pamphlets printed
with a picture of him looking very presidential on the pamphlet.
And he intends to take a train tour across America, give speeches and
distribute these pamphlets just before the tour begins.
After the pamphlets are printed, he learned that a photography studio
holds the copyright to these pictures, to the picture on the pamphlet.
And the problem is, he has no money left in his campaign to pay for
copywrite permission.
Copywrite permission could run let's say a dollar a pamphlet.
That would be 3 million dollars and he has no money left.
He doesn't want to use the pamphlets illegally,
that could kill his campaign but he needs these pamphlets to win the election.
So he had a huge dilemma, didn't know what to do.
So finally, he called a friend on Wall Street who was a famous negotiator.
And he asked, what should I do?
Help me.
Now if he had called you under these circumstances, what would you do?
Again, you need these 3 million pamphlets to win the election,
you don't want to use the picture illegally, in violation of copyright and
you don't have any money to pay for copyright permission.
Now when I ask this question in class,
students come up with some pretty good possibilities.
Well why not make this person the official White House photographer if you win
the election or why not give the photographer the chance for publicity?
The publicity that you're using his picture on the pamphlets.
And those are very good suggestions.
This is what the famous negotiator did.
He sent a cable to the photography studio that said, we're planning
to distribute millions of pamphlets with Roosevelt's picture on the cover.
It will be great publicity for the studio whose photograph we use.
How much will you pay us to use your photo?
Respond immediately.
And the photography studio responded, I forget the exact amount,
I think it was around $250 they said, we'll pay you $250 to use the photo.
So there's a great negotiator.
Somebody who is able to look at the situation from the perspective of
the other side and instead of paying them, it ended up the studio paying Roosevelt.
Let's try one other example and
this is a bit of a mind bender, I'll warn you in advance.
I hope you're awake wherever you are in the world cuz
this is a challenging scenario.
So here's the deal.
You work on an acquisitions team for a company and
you're considering making an offer to buy another company.
The value of the target company is uncertain
because you're involve in oil exploration they're not sure of the results
the value could be anywhere from 0 to a $100 million.
And all those values are equally likely in other words it's equally likely that
the value is 47 million as it is, 97 million.
You do know that you have very good management in your company and
that under your management, the target company will be worth 50%
higher than it's current value whatever that value is.
Now the target company knows exactly what it's worth because it knows
the results of the oil exploration.
How much would you bid?
You can only make one offer take it or leave it.
Think as long as you want with this before I move on to the next slide.
You might even hit pause.
But think how much would you bid?
And the correct answer is that you should bid
nothing because all the offers that you might make have a negative value.
Let's take an example.
Let's say that you bid $60 million.
Now the target company knows exactly what it's worth.
So if it's worth more than 60, the target company is not going to accept your offer.
It's only going to accept offers that range from 0 to 60.
What's the average value of those offers?
30 million on average, because each value is equally likely and
that under your management, the company's gonna be worth 50% more than the bid.
So on average, your bid is worth $30 million,
you add 50%, that brings it up to $45 million which means
that you have lost $15 million on your $60 million bid.
Now, I promise that would be complicated, but
there is a very simple underlying principle involved here.
And that is always look at the deal from the perspective from the other side.
If you looked at it from the perspective of the target company then these results
should be clear and that concludes our look at escalation.
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