Lecture 2-1.1 Importance of Services (Part 1)

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Destrezas que aprenderás

Lean Six Sigma, Process Improvement, Six Sigma, Analysis Of Variance (ANOVA)

Reseñas

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AS
15 de may. de 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

MA
28 de jun. de 2020

Very appropriate. Allows one to think beyond Operations Management in the traditional sense but to look at strategy and quality implications in the digital age.

De la lección
Module 2: Service Operations Management

Impartido por:

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    Udatta Palekar

    Associate Professor

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