Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.
Introduction to Emails and Memos
Loading...
Del curso dictado por University System of Georgia
Writing Professional Email and Memos (Project-Centered Course)
174 calificaciones
University System of Georgia
174 calificaciones
De la lección
Introduction to Professional Memos and Emails
Welcome to the course! We are excited to get to know you and start working with you to achieve your writing goals. In this module you will learn about the history of memos and emails and be introduced to the final project options and rubric.
Conoce a los instructores
Tamara Michele PowellDirector, College of Humanities and Social Sciences Office of Distance Education
College of Humanities and Social Sciences/English
Tiffani Kristine ReardonInstructional Designer
College of Humanities and Social Sciences
If you like movies, especially ones set in historical periods, you might enjoy finding anachronisms, or things in the wrong time
period. You might see something from the present, such as a mobile phone, that is not supposed to be in a movie set in the past, such
as 1850. For example, a well-known anachronism is in the first Indiana Jones movie, Raiders of the Lost Ark. In the movie, we see a
plane flying over a map to show us Indy’s route to adventure in Nepal. But while the movie was set in the 1930s, the map is from the 1980s. For
example, viewers see the plane fly over Thailand, but the country was called Siam until 1939. Maybe no one has ever confused the writing of an
email or memo with an action movie. But if you enjoy finding anachronisms, there are a few hiding out in your everyday email form. It has
anachronisms embedded in it from the old days before computers. Can you think of any right now? As I talk to you about the basics of email
and memos, I’ll point out a few—let’s see if I can tell you about any that you might not know about. If you have ever written an email, you may have
noticed that you have to provide the name of the person you are sending the email to and the subject. The email automatically provides the
name of the sender and the date. Email formats are based on memo formats—that is, they are set up to provide the four key pieces
of introductory information that a memo states in the heading: to, from, subject, and date. Memos and emails have the to, from, subject,
date heading format in common. For this reason, emails are often considered to be synonymous with memos. Also, much of the information that is
shared via email is the information categorized into types of memos, for example, meeting minutes, lab reports, progress reports, directives,
and other types of business and professional correspondence. In fact, the main difference, if one is said to exist,
between emails and memos, is that non-email memos exist on paper. The key format difference, then, is the signature.
That’s right—it is common in email for persons to “sign” the email like a letter. In an informal email, the person might just sign his or her first
name. In a more formal email, the person might have a closing like in a letter—“Sincerely,” for example, along with his or her full name and title.
In this way, emails can be more like letters. Paper memos NEVER have a closing and signature. Instead, the writer indicates that he or
she really wrote the memo by initialling by his or her name in the paper heading using blue or black ink. Of course, in email, the reader feels
pretty confident that the email really came from the sender because, presumably, the sender had to log in to a secure email account. Without such
verification, in the olden days of paper only, memo writers initialled by their names to provide verification.
If you take a look at your email when you are about to send one, you will notice some other options you have that are related to the olden
days of memo writing and letter writing. You have the options of cc. CC stands for carbon copy. And today, it can also be called a courtesy copy.
Before copy machines and computers that could print off multiple copies of a document, people used carbon paper to make copies. When a
person would write or type, he or she would slip a piece of carbon paper underneath the document, and the striking of the pen or
typewriter key would make a duplicate mark on a second piece of paper underneath the carbon paper, hence the term carbon copy. So the “cc” in
the email heading stands for carbon copy, or even courtesy copy, even though we don’t use carbon anymore. In fact, sometimes, the cc is
just changed to c for copy. When do you use the cc option? When you want someone to have a copy of the email, but only for
reference purposes. Or to put it more casually, to keep someone in the loop. For example, you manage a team, and you recently had a meeting.
You send the meeting minutes to the team members who attended the meeting, and perhaps anyone who missed the meeting. You
also want your supervisor to know that 1) you had a meeting and 2) you covered important topics and some decisions are made. Your supervisor
isn’t necessarily going to respond to the email and isn’t directly involved in the meeting or projects. This is a good time to use a cc. When
you cc someone on the email, everyone who gets the email can see who is cc-ed. Your email has a bcc or bc option. Bcc stands for
blind carbon copy, and bc is blind copy. When you use the bc option, only the person bc-ed can see who gets the email. The person in the “from” box
or anyone cc-ed cannot see that a bc copy was sent or who received it. Some people consider the bc option to be unethical. Persons who
disagree say that it is appropriate to use the bc option when emailing a subordinate about a difficult matter—a disagreement regarding policy,
for example—and you want to make sure your supervisor knows what you wrote. You would bc your supervisor. You don’t want your subordinate
to think you are “tattling” on him or her, but you do want your supervisor to know what you did in case the matter ends up in his or her office, he or
she is not caught unawares. Everyone generally agrees that using the bc option is appropriate for privacy reasons. For
example, perhaps you are an attorney, and you email an insurance company a copy of a client’s claim. You might bc the client to ensure the client
knows you sent the document and to keep his or her email address private from the insurance company. The insurance company likely
assumes that the client will get a copy of the claim, or already has one. In another example, as a professor, I might send out an email to my
entire class but bc all the students to keep their emails private from each other. With the bc, every student will receive the email, but each student
can only see my name as the sender. Or, you might use bc for courtesy. For example, perhaps you have received an email with the hundreds of
email addresses that were cc-ed on the original email, and you have to scroll through them to get to the message. It’s annoying. If it’s not
necessary for the recipients to know who received the email—maybe it’s just a reminder that the office is closing early today--and you want
to avoid the scroll through the cc’s, then you can bc all the recipients. That way, there’s no cc scroll, and when someone replies, there’s no
chance that he or she will accidentally hit “reply all.” Something you may not know about is the
“through” or “via” line on paper memos. In the military or in especially hierarchical companies, it may be frowned upon for a person to send an
email to someone at a level above his or her direct supervisor. At such organizations, any correspondence to a person above the writer’s
direct supervisor must go through the supervisor. The memo must go first to the direct supervisor, indicated with a “through” or “via” line. The direct
supervisor initials by his or her name to show he or she has read and approved the memo, and then sends it to the next level until it arrives at its
destination. When the final recipient receives it, he or she is assured that your memo has been read and approved all the way up the chain of
command. In an email-only culture, this same process would be achieved by sending the email to your
direct supervisor and allowing him or her to forward the email up the chain of command. Regardless of how hierarchical you believe your
organization to be, it is not generally a good practice to send correspondence—paper or electronic—to persons at levels above your
supervisor without talking to your supervisor about the matter first and perhaps asking him or her to unofficially review and approve your memo
or email. Finally, in the days of paper, memos also indicated attachments. If a memo arrived on a
desk with the notation “Attachment” it meant that there was supposed to be something paper clipped to the memo with additional information.
And the recipient saw nothing paper clipped, something was missing. It is for this reason that you often see in an email a paper clip icon for the
attachment button or notification. And because enclosures/attachments are often indicated by paper clip symbols in an email feed, the
“Attachment” note is not used in emails. That’s the long and the short of all about memos/emails! Next time we will talk about types
of memos/emails such as progress reports, meeting minutes, incident reports, response to an inquiry, and directives.
Explora nuestro catálogo
Inscríbete de manera gratuita y obtén recomendaciones personalizadas, actualizaciones y ofertas.
Coursera brinda acceso universal a la mejor educación del mundo, al asociarse con las mejores universidades y organizaciones, para ofrecer cursos en línea.
© 2019 Coursera Inc. Todos los derechos reservados.
