Case Study: Silence is Acceptance

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Del curso dictado por University of California, Irvine

Types of Conflict

414 calificaciones

University of California, Irvine

Types of Conflict

414 calificaciones

Curso 1 de 4 en SpecializationConflict Management

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict

De la lección

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.

Positive Ways of Dealing with Conflict Lesson 14:21

Positive Ways of Dealing with Conflict Lesson 23:58

Case Study: Performance Evaluation1:24

Case Study: Silence is Acceptance3:03

Case Study: Dealing with Young Workers3:09

Interview with Karen Kaye5:02

Positive Ways of Dealing with Conflict Lesson 1 Debrief6:23

Positive Ways of Dealing with Conflict Lesson 2 Debrief5:15

Conoce a los instructores

Najla DeBow
Instructor
University of California, Irvine Extension

[MUSIC]

You're really excited about going over to dinner at your friend Mary's house.

She's invited you a couple of times but your schedule just couldn't work and

this time you're gonna be able to go.

So you show up at a home and after the usual greetings at the door,

you walk in and you realize that there are things that look very familiar to you and

you can't quite place it at first.

You're little wondering why they seem familiar but yet not sure what it is.

So here's a moment where you started feeling you can't put your finger on it.

As you're there for a little bit longer you realize that

Mary has office supplies from the company in her home.

And, you're trying to figure out why it's there.

You have an understanding, an internal, discomfort if you will,

about the situation that's at hand.

So, what is it that you want to do?

Do you want to not say anything, and just feel that it's not your issue?

Do you want to suggest that maybe she returns the products to the company?

Do you want to talk to your manager about it in the morning and

disclose what you experienced?

Or maybe you just want to call the company's hotline and

let them know what you saw.

The reality is if you stay silent, there's a saying that says silence is acceptance.

So you know it's a company policy that that stuff shouldn't exist in her home.

You could talk to her and ask her, what's the deal?

How come you've got company supplies in your home?

Maybe you'll get a reasonable solution, maybe you'd get a reasonable answer.

You don't know.

The reality is is that it is your responsibility

now that you've engaged in a situation where you're not sure what it is,

what is going on at the same time, it's your responsibility to find

a conclusion to the question you have in your mind.

The best approach is to allow Mary the opportunity to give you clarity.

If the answer isn't one that you're comfortable with,

then you really need to take it to the next level.

And maybe engage with your manager or maybe call the company hotline.

Because you have to, at the fundamental level, silence is acceptance.

And if those company supplies are in Mary's home, and

they shouldn't be, you're also part of that problem.

[SOUND]

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