After Action Review and Summary

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Del curso dictado por University of Pennsylvania

Managing Social and Human Capital

794 calificaciones

University of Pennsylvania

Managing Social and Human Capital

794 calificaciones

Curso 3 de 6 en SpecializationBusiness Foundations

People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.

De la lección

Making Good and Timely Management Decisions

In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to making good and timely management decisions and build a higher performing team.

Good and Timely Decisions12:33

Making a Good and Timely Decision7:21

US Examples10:29

Fighting a Fire15:44

After Action Review and Summary6:41

Conoce a los instructores

Michael Useem
Professor of Management and Director of the Center for Leadership and Change Management
The Wharton School
Peter Cappelli
Professor of Management, Director, Center for Human Resources
The Wharton School

The after action review as a way of focal summary finds that at probably 5:49,

5:50, 5:51 PM, August 5th on this particular day.

Two firefighters have found a rock slide in the next canyon.

One firefighter has burned out an empty zone, a safe zone for himself.

And 13 others, for whatever reason now,

no longer having confidence in the management of Wagner Dodge.

They decide to find their own place of salvation.

They won't find it.

The grass becomes an inferno, they're overtaken.

That's a terrible tragedy.

One of the worst ever in the history of the US Forest Service,

United States government employees here.

And with that, we actually know quite a bit about

the details of what happened in the same sense that we look back.

For example, at Challenger and Columbia, the space shuttle disasters.

And with that, looking back, our purpose is though to look forward for

making good and timely decisions.

So think for a minute, really my final question here and

then we're going to sum up.

Why when Wagner Dodge opened up that little fire,

it created about a 75 yard open zone, all the grass is burned, totally safe.

Why did the number two person, I'll depict him right here,

the number two person is named Robert Sallee, on the left in that photo.

Walter Rumsey is the third person.

This is a photo by the way after the disaster.

And Wagner Dodge himself

shown there on the right-hand side of the lower photograph.

This is the final question.

Why did Bob not

agree to go with the manager of his team when it would have made a difference?

Here's why it would have made a difference for everybody.

After acts and review here,

looking back on a decision we want to make differently the next time.

Back to the marine core, look at decisions, learn from them.

Bob took a look, decided he no longer trusted Wagner Dodge.

Since he survived, we can ask him directly as the investigators did.

And Bob decided that with three or four decisions that weren't so good.

And three or four decisions that were never explained

that the intent of my commanding incident commander here.

The team manager just wasn't clear to me what he wanted or why we should do it.

And thus although Wagner Dodge in a moment of total brilliance

came up with a life saving solution.

This is kind of a Steve Jobs moment.

Where he had invented literally with the pressure

on him around 5:49 PM on August 5th.

Invented a tactic that's used now by firefighters all over the world.

Never before known to the US firefighting services that was going to save the team.

Plenty of rooms,

75 yard diameter, big fire was going to sweep around it as it did.

But somehow he couldn't manage his team.

Could not draw them into that zone and

with that is this terrible human disaster that followed.

Here's the last question that we're going to sum up,

I said might have one more, here it is, the final question.

Wagner Dodge was sent in with a team here understanding fire behavior.

What might he have done or

what might others have done to help him also appreciate human behavior.

In it's form, for example, of a team manager who's very quiet.

Introvertish, a lot of us are introvertish of course.

But when you're responsible for managing other people, the failure to

communicate your strategy, your decisions to explain what you're doing.

In this case, proved fatal for 13 people.

I don't put the blame on Wagner Dodge though for this,

because you've gotta ask then a separate question and this is it.

I'll quickly just lay out a final line of argument here that

Wagner Dodge was given 15 other firefighters on his team.

Trained in fire behavior but there was no training at the time in human behavior.

Strategy, put out the fire.

Technically, note what the heck you're doing.

But coming back to the whole point of this part of our course,

we also have to understand the human equation.

Which normally is pretty good but

there are some days like here when things can go pretty badly.

And that's why today, people who replace Wagner Dodge before they

are sent into the wilderness, California, Arizona, Australia for that matter.

Western Europe, when fires like these break out.

Team leaders, team managers are trained in fire behavior and also human behavior.

Such that when it comes to making a good and timely decision, they're ready for

some of those shortcomings that are right there in front of them.

I have a slide here,

I'm going to really bring it, our topic to an end not by going through it.

I really have that for your own future reference.

It kind of summary of the main points we've been through, but

all these points sum up in that graph at the bottom as follows.

We want good and timely decisions because cycle time is getting shorter,

the world's getting more complex and unpredictable.

And thus our competitors are out there becoming better at this.

We've really got to move in the same direction of making good and

timely decisions.

And what does that take?

Well, think about John Chamber's comment on Larry Carter as CFO,

think about the research in Silicon Valley.

Think about the four precepts for being an effective team leader for

combat marines that we also draw upon now.

Keep those in mind, maybe a dozen items for your own template, back your thinking.

The graph here, lower right-hand corner, also adds this point.

If we can pull people into a pretty good team, a cohesive team is the phrase I use.

They know each other, they worked together before.

They appreciate your strengths and your shortcomings.

We know from ample reasearch evidence that cohesive teams

under the most trying of circumstances, the pressure is on, time is short.

When the pressure goes up, that's the lower horizontal axis at the bottom.

When stress goes up, cohesive teams actually get better and not worse.

There is no panic point.

They stay focused, they get the job done.

Good and timely decisions critical to make it happen on your own part.

And we've identified probably close now to at least 10 maybe 12 items for

your own personal management template for good and timely decision making.

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