Create a Customer Service Survey in Microsoft Forms

ofrecido por
Coursera Project Network
En este proyecto guiado, tú:

Prepare to create your customer service survey in Microsoft Forms.

Create basic and advanced question types.

Finalize, send, and interpret the survey.

Clock1.5 hours
BeginnerPrincipiante
CloudNo se necesita descarga
VideoVideo de pantalla dividida
Comment DotsInglés (English)
LaptopSolo escritorio

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.

Habilidades que desarrollarás

  • Marketing
  • Customer Experience
  • Market Research
  • Customer Satisfaction
  • User Research

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

  1. Prepare to Create a Survey in Forms

  2. Create Basic Question Types: Choice, Type, Rating, Date

  3. Create Advanced Question Types: Ranking, Likert, Net Promoter Score

  4. Finalize and Send the Survey

  5. Interpret Survey Responses

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

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