Improve Business Performance with Google Forms

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En este proyecto guiado, tú:

Create a Google Form, as well as add and edit questions in the survey.

Send your form to recipients, and temporarily pause or stop collecting responses when the need arises.

Analyze responses in Google Forms.

Clock1 week of study, 2 hours
IntermediateIntermedio
CloudNo se necesita descarga
VideoVideo de pantalla dividida
Comment DotsInglés (English)
LaptopSolo escritorio

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Habilidades que desarrollarás

AnalyzeSurveyCustomer SatisfactionGoogle FormsGraphs

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

  1. Introduction to Google Forms

  2. Create Questions

  3. Form Settings

  4. Send the Form

  5. Analyze Responses

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

Instructor

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