IT Ticket Management with Typeform

4.6
estrellas
13 calificaciones
ofrecido por
Coursera Project Network
En este Proyecto guiado gratuito, tú:

Create a dynamic form to use in managing helpdesk tickets.

Explore ways to share your survey and analyze results.

Demuestra esta experiencia práctica en una entrevista

Clock1 hour 15 minutes
BeginnerIdeal para principiantes
CloudNo se necesita descarga
VideoVideo de pantalla dividida
Comment DotsInglés (English)
LaptopSolo escritorio

By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business. You can view Typeform’s full security policy here: https://help.typeform.com/hc/en-us/articles/360029259552-Security-at-Typeform

Requerimientos

No prior experience required. This project is geared towards IT professionals.

Habilidades que desarrollarás

  • Dynamic Forms
  • Helpdesk
  • Surveys

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

  1. Create a Typeform account & add a workspace to your profile.

  2. Gather contact information from respondents & learn recall information.

  3. Introduction to multiple choice & personalizing long text questions.

  4. Construct a question group & generate a rating slide.

  5. Personalize the Typeform with a design & explore the share and results page.

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

Preguntas Frecuentes

Preguntas Frecuentes

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