Net Promoter Score (NPS) and Sentiment Analysis in Miro

ofrecido por
Coursera Project Network
En este Proyecto guiado, tú:

Evaluate use cases for NPS and Sentiment in evaluating the Customer Experience (CX).

Describe the Customer Experience and its drivers in Miro.

Develop and visualize the analysis of NPS and Sentiment in Miro.

Clock2 hours
BeginnerPrincipiante
CloudNo se necesita descarga
VideoVideo de pantalla dividida
Comment DotsInglés (English)
LaptopSolo escritorio

By the end of this project, you will be able to confidently analyze survey data by generating Net Promoter Score analytics to help understand and communicate the state of the overall Customer Experience (CX). To do this, you will gain hands-on experience leveraging the visualization tools in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Habilidades que desarrollarás

User Experience Design (UXD)Analytics GenerationCustomer Experience (CX) ResearchCommunicating about DataInsight Mining

Aprende paso a paso

En un video que se reproduce en una pantalla dividida con tu área de trabajo, tu instructor te guiará en cada paso:

  1. Review NPS and Sentiment metrics and their use.

  2. Consider use cases and tactics used to leverage CX metrics.

  3. Review the tools available in Miro, install a board, and an analysis template in Miro.

  4. Identify drivers of the Customer Experience in Miro.

  5. Net Promoter Score (NPS) and Sentiment Analysis in Miro

Cómo funcionan los proyectos guiados

Tu espacio de trabajo es un escritorio virtual directamente en tu navegador, no requiere descarga.

En un video de pantalla dividida, tu instructor te guía paso a paso

Preguntas Frecuentes

Preguntas Frecuentes

¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.