Programa especializado: Customer Experiences with Contact Center AI
Cust conversation solutions with Contact Center AI. Design, develop, and deploy customer conversational solutions for your contact center.
ofrecido por
Qué aprenderás
Define what Google Contact Center AI is and how it can be used in contact center applications.
Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
Implement virtual agent for chat and voice channels.
Identify best practices for design and deployment of virtual agents and key aspects such as security and compliance in the context of contact centers.
Habilidades que obtendrás
Acerca de este Programa Especializado
Proyecto de aprendizaje aplicado
During the labs in this course you get hands-on experience building out a virtual agent for a fictitious online Cloud audio business. After completing this course, you’ll be able to create virtual agents that converse with customers to satisfy common needs.
Completed Google Cloud Product Fundamentals or have equivalent experience
Completed Google Cloud Product Fundamentals or have equivalent experience
Hay 3 cursos en este Programa Especializado
Contact Center AI: Conversational Design Fundamentals
Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization.
Contact Center AI: Building a Dynamic Virtual Agent
Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer Experiences with Contact Center AI" specialization.
Contact Center AI: Operations and Implementation
Welcome to "Contact Center AI: Operations and Implementation", the third course in the "Customer Experiences with Contact Center AI" specialization.
ofrecido por

Google Cloud
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Preguntas Frecuentes
What is the refund policy?
¿Puedo inscribirme en un solo curso?
Is financial aid available?
¿Puedo tomar este curso de manera gratuita?
¿Este curso es 100 % en línea? ¿Necesito asistir a alguna clase en persona?
¿Recibiré crédito universitario por completar el programa especializado?
¿Recibiré crédito universitario por completar el programa especializado?
¿Cuánto tiempo se necesita para completar un programa especializado?
Do I need to take the courses in a specific order?
I’m a conversational analyst. Should I take all three courses?
I’m a developer with a business analyst team who will supply the virtual agent design (i.e., I won’t be involved in the design). Should I skip the first course?
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