- Conversational design
- Virtual agent
- Fulfillment
- Voice
- Cloud Functions
- Operations Management
- Environment management
Programa especializado: Customer Experiences with Contact Center AI - Dialogflow ES
Learn about CCAI and building Dialogflow ES agents. Learn how to use Contact Center Artificial Intelligence (CCAI) to design, develop, and deploy customer conversational solutions
ofrecido por
Qué aprenderás
Explain how Dialogflow can be used in Contact Center applications.
Implement a virtual agent using Dialogflow ES, including reading and writing from Firestore using Cloud Functions and using tools for troubleshooting.
Manage virtual agent environments and identify key aspects such as security and compliance in the context of contact centers.
Analyze audio recordings using the Speech Analytics Framework (SAF) and recognize use cases where Agent Assist adds value.
Habilidades que obtendrás
Acerca de este Programa Especializado
Proyecto de aprendizaje aplicado
Lab based assignments include conversational design, running prebuilt virtual agents, creating a basic chat virtual agent, adding contexts and voice to virtual agents, using cloud functions, testing a virtual agent, managing environments in Dialogflow ES, and using Speech Analytics Framework.
This is a beginner to intermediate course, intended for learners with the following
types of roles:
Conversational designers: Designs the user experience of a virtual assistant.
Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications for consumption by others
using high level development and runtime environments.
Software developers: Codes computer software in a programming language (e.g.,
C++, Python, Javascript) and often using an SDK/API.
Operations specialists: Monitors system operations and troubleshoots problems.
Installs, supports, and maintains network and system tools.
This is a beginner to intermediate course, intended for learners with the following
types of roles:
Conversational designers: Designs the user experience of a virtual assistant.
Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications for consumption by others
using high level development and runtime environments.
Software developers: Codes computer software in a programming language (e.g.,
C++, Python, Javascript) and often using an SDK/API.
Operations specialists: Monitors system operations and troubleshoots problems.
Installs, supports, and maintains network and system tools.
Cómo funciona el programa especializado
Toma cursos
Un programa especializado de Coursera es un conjunto de cursos que te ayudan a dominar una aptitud. Para comenzar, inscrÃbete en el programa especializado directamente o échale un vistazo a sus cursos y elige uno con el que te gustarÃa comenzar. Al suscribirte a un curso que forme parte de un programa especializado, quedarás suscrito de manera automática al programa especializado completo. Puedes completar solo un curso: puedes pausar tu aprendizaje o cancelar tu suscripción en cualquier momento. Visita el panel principal del estudiante para realizar un seguimiento de tus inscripciones a cursos y tu progreso.
Proyecto práctico
Cada programa especializado incluye un proyecto práctico. Necesitarás completar correctamente el proyecto para completar el programa especializado y obtener tu certificado. Si el programa especializado incluye un curso separado para el proyecto práctico, necesitarás completar cada uno de los otros cursos antes de poder comenzarlo.
Obtén un certificado
Cuando completes todos los cursos y el proyecto práctico, obtendrás un Certificado que puedes compartir con posibles empleadores y tu red profesional.

Hay 4 cursos en este Programa Especializado
Contact Center AI: Conversational Design Fundamentals
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
Virtual Agent Development in Dialogflow ES for Citizen Devs
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
Virtual Agent Development in Dialogflow ES for Software Devs
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
Contact Center AI: Operations and Implementation
Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series.
ofrecido por

Google Cloud
We help millions of organizations empower their employees, serve their customers, and build what’s next for their businesses with innovative technology created in—and for—the cloud. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping customers apply our technologies to create success.
Preguntas Frecuentes
¿Cuál es la polÃtica de reembolsos?
¿Puedo inscribirme en un solo curso?
¿Hay ayuda económica disponible?
¿Puedo tomar este curso de manera gratuita?
¿Este curso es 100 % en lÃnea? ¿Necesito asistir a alguna clase en persona?
¿Recibiré crédito universitario por completar el programa especializado?
¿Cuánto tiempo se necesita para completar un programa especializado?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
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