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Excellent course, excellent instructor. THE GOOD: the instructor, Ximena, provided examples throughout of how a concept was applied in the real world, which made it (the concept) easier to grasp. As always, the hands-on approach mixed with the rest of the material really enhanced the learning experience. Illustrations of form, such as the one for an email, was great and more of that should be provided for beginners to take with them and use & develop as part of their own tool kits moving forward. WHAT COULD BE IMPROVED: how questions in quizzes and challenges are worded. I got dinged in a challenge because according to your site I got the answer wrong; however, the question is not clearly worded which led me to answer incorrectly. This is the second time this type of incident has occurred as it happened in the first course, and what's worse is that there's no communication avenue where I can reach out to and raise this concern. I take this course seriously as it is about my career what is affected, so scores and outcomes in marked challenges do matter to me. I still have not heard from the first time I raised my concern which was extremely difficult to connect with someone here on Coursera. Secondly, there should be material relating to the readings that can easily be downloaded for the student's future reference; at the moment I see some documents like forms and glossary, which is great, but nothing relating to the discussions in the videos. Videos are fantastic but notes that supplement these discussions could go a long way. Otherwise, this has been a great course delivered by a fantastic instructor and in a very professional way. Kudos Coursera/Google!