Acerca de este Curso

210,812 vistas recientes

Communication has changed! The traditional rules for speaking and presenting, meeting coordination, influencing people, negotiating and selling ideas no longer apply in a world of skype, messenger, video and teleconference.  This course will act as an overview on several concepts each of which could be a course of their own and our goal is to give you tools that you can practice and perfect on your own.
By the end of this course, you will be able to:

•	Apply communication principles and techniques for in-person and virtual teams
•       Use a science based approach to create impactful presentations
•	Refine your communication style to better persuade and influence others
•	Run more effective and impactful meetings
•       Incorporate strategies to have positive difficult conversations and make people feel valued and listened to

*** This course will require you to record yourself speaking.  Therefore you must have a phone/computer with a functional camera and microphone.***

WHO SHOULD TAKE THIS COURSE?
Anyone looking for professional and/or leadership development.  This class mainly uses examples from the professional, business environment.  If you are looking to advance at your current organization or to enhancing your personal value for potential employers this course is for you.

WHAT MAKES THIS COURSE EFFECTIVE?
Many educational experiences describe and explain, but in this course we will apply and demonstrate.  We teach practical and proven concepts, show you how to apply them and give you opportunities to practice them in a safe and supportive environment. This course is full of opportunities to put the ideas presented into practice and test their effectiveness for yourself.

WHY SHOULD YOU TAKE THIS COURSE?
We will challenge the preconceived ideas about what it means to be part of a virtual team, and support you to be a dynamic team contributor no matter where you work. In this course you can expect to be both energized and uncomfortable – like in most experiences that result in positive growth and change!

This course is offered through the University of Toronto School of Continuing Studies (https://learn.utoronto.ca/).

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Nivel principiante

Aprox. 8 horas para completar

Inglés (English)

Subtítulos: Árabe (Arabic), Francés (French), Portugués (europeo), Chino (simplificado), Italiano, Vietnamita, Coreano, Alemán (German), Ruso (Russian), Turco (Turkish), Inglés (English), Español (Spanish), Japonés

Qué aprenderás

Apply communication principles and techniques for in-person and virtual teams

Use a science based approach to create impactful presentations

Refine your communication style to better persuade and influence others

Run more effective and impactful meetings

Habilidades que obtendrás

Communication Theoryconflict resolutionMeetingPublic Speaking

Certificado para compartir

Obtén un certificado al finalizar

100 % en línea

Comienza de inmediato y aprende a tu propio ritmo.

Fechas límite flexibles

Restablece las fechas límite en función de tus horarios.

Nivel principiante

Aprox. 8 horas para completar

Inglés (English)

Subtítulos: Árabe (Arabic), Francés (French), Portugués (europeo), Chino (simplificado), Italiano, Vietnamita, Coreano, Alemán (German), Ruso (Russian), Turco (Turkish), Inglés (English), Español (Spanish), Japonés

Instructor

Calificación del instructor

4.89/5 (708 calificaciones)

Ivan Wanis Ruiz

Programa - Qué aprenderás en este curso

Calificación del contenido97%(14,693 calificaciones)

Semana

1

Semana 1

2 horas para completar

Introduction to Virtual Teams and Virtual Communication

This module is intended to create a foundation for the course by challenging your ideas of not just what virtual communication means, but also communication as a whole. This module will also introduce the foundational ideas of the whole course.

2 horas para completar

10 videos (Total 44 minutos), 3 lecturas, 1 cuestionario

10 videos

Welcome to the Course!3m

What to expect?5m

The 3 traps of communication2m

First trap - Speaking in third person2m

Second trap - Speaking in formal language3m

Third trap - Speaking with too many details5m

Misconceptions, pros & cons7m

Three types of remote teams5m

Confessionals3m

Be so sensitive4m

3 lecturas

Recognizing the 3 traps10m

To formal or not to formal10m

Why are these terrible?10m

1 ejercicio de práctica

Module 1 Quiz5m

Semana

2

Semana 2

1 hora para completar

Virtual Meetings: Boring to Awesome

In this module we cover meetings both in person and virtually. We will discuss how to make meetings dramatically more efficient and effective. We will also introduce strategies to make the meetings more interactive and to keep an audiences attention especially when they are looking at a screen.

1 hora para completar

4 videos (Total 30 minutos), 1 lectura, 1 cuestionario

4 videos

Too much of a good thing?5m

(QCTT) + (PS) = Awesome9m

Interactive Awesome7m

What is a question?7m

1 lectura

Good or Bad?10m

1 ejercicio de práctica

Module 2 - Meetings10m

Semana

3

Semana 3

3 horas para completar

Influence, Power and Questioning Strategies in Virtual Collaboration

In this module we move from presenting to convincing and persuading. These ideas can be applied to to presentations and also one-on-one communication both in-person and virtually. We will cover how recognize peoples communication styles and motivations and how strategically communicate in a way that will resonate with them.

3 horas para completar

14 videos (Total 68 minutos), 7 lecturas, 1 cuestionario

14 videos

Communication Styles4m

Hostile (Bullets & Categories)2m

Indifferent (Help & Advice)4m

Uninformed (Empathy & POV)4m

Supportive (Everything and Everybody)7m

Underlying Motivations4m

Achievement3m

Affiliation5m

Power5m

Questions1m

Closed questions2m

Open Questions4m

Strategic Questions6m

Positional vs Principled Bargaining9m

7 lecturas

Do you want some more?10m

Let's go deep10m

Jedi Mind Tricks10m

Nudging10m

What you thinking about?10m

Does it work?10m

Let's play a game10m

1 ejercicio de práctica

Module 3 Quiz5m

Semana

4

Semana 4

2 horas para completar

Speaking and Presenting in a virtual context

This module focuses on presenting and public speaking. Each lesson will cover a communication strategy for in-person presenting and then show you how to use that same strategy in a virtual presentation.

2 horas para completar

7 videos (Total 36 minutos), 4 lecturas, 1 cuestionario

7 videos

5% Rule4m

Area 477m

Goal Opportunity Statement4m

KNOW-Phrase3m

Belly Button Rule7m

The Lazy Rule3m

Picture Superiority Effect5m

4 lecturas

Do you remember?10m

Science! Area 4710m

Do you see it?10m

Almost everything10m

Preguntas Frecuentes

¿Cuándo podré acceder a las lecciones y tareas?
El acceso a las clases y las asignaciones depende del tipo de inscripción que tengas. Si tomas un curso en modo de oyente, verás la mayoría de los materiales del curso en forma gratuita. Para acceder a asignaciones calificadas y obtener un certificado, deberás comprar la experiencia de Certificado, ya sea durante o después de participar como oyente. Si no ves la opción de oyente:
es posible que el curso no ofrezca la opción de participar como oyente. En cambio, puedes intentar con una Prueba gratis o postularte para recibir ayuda económica.
Es posible que el curso ofrezca la opción 'Curso completo, sin certificado'. Esta opción te permite ver todos los materiales del curso, enviar las evaluaciones requeridas y obtener una calificación final. También significa que no podrás comprar una experiencia de Certificado.
¿Qué recibiré si compro el Certificado?
Cuando compras un Certificado, obtienes acceso a todos los materiales del curso, incluidas las tareas calificadas. Una vez que completes el curso, se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes participar del curso como oyente sin costo.
Is financial aid available?
Sí, Coursera ofrece ayuda económica a los estudiantes que no pueden pagar la tarifa. Solicítala haciendo clic en el vínculo de Ayuda económica que está debajo del botón 'Inscribirse' a la izquierda. Se te pedirá que completes una solicitud y recibirás una notificación cuando se apruebe. Obtén más información.

¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.

Communication Strategies for a Virtual Age

Communication Strategies for a Virtual Age