By Rahul V
•May 12, 2021
Very useful learning that can be applied in day to day work. The teaching methodology is awesome.
By Andrea P
•Oct 6, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
By Mariyam F S
•Aug 1, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
By bomb b
•Jan 15, 2024
VERY in depth almost like a complete college course, I was very impressed with the information!!
By Chisom U
•Apr 27, 2022
This course is very educating and insightful. I enjoyed every lesson that was taught. Keep it up
By Onukaogu K O
•Mar 11, 2022
I really enjoyed this learning process and I look fort taking other courses as soon as possible.
By Lal P C
•Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
By Fabíola O F S
•Jul 27, 2020
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
By Julian K
•May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
By Febriana K
•Sep 12, 2022
This course is amazing, it helps you learned a lot about customer service field. Thank you.
By milenaguila 6
•Jan 6, 2022
Es muy bueno el curso ya que le enseña como afrontar las llamadas de clientes insatisfechos.
By Amron D B
•Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
By Yuddely D L A L D
•Apr 9, 2022
thnks for the opportunity to learn through this course about customer service fundamentals.
By Santana I B
•Aug 19, 2021
I enjoyed taking this course. The information shared was fact based and easy to understand.
By Tonia J
•Feb 21, 2021
I like the pop up quiz during the video's. The instructor is easy to listen to and follow.
By Hugo E G L
•Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
By Mariya H
•Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
By Ahmed I
•Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
By Udeh C
•May 6, 2022
An amazing course, well detailed and explained.
Big shout out to the awesome instructors!
By Rhythm M
•Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
By Chimwemwe P
•Apr 19, 2024
Very good course with practical examples. I would highly recommend to all professionals
By Alison C
•Jan 28, 2022
Excelente curso , en el aprendes las cosas mas fundamentales en el servicio al cliente
By ALEJANDRO D L G M
•Jan 18, 2021
Excellent Overall view into the Customer Engagement Specialist Role! Great Experience.
By Nnopu C
•Nov 16, 2022
it is such a great and awesome course full of wonderful teaching. I loved it so much
By Kristin D
•Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents