Why do so many brilliant plans fail to deliver? What do you have to do to make things happen and make things right in services companies or service areas? Our teams require a new structured operational mindset that unifies improvement, promised service delivery and financial results.
ofrecido por
How to Build an Effective Service Company
IESE Business SchoolAcerca de este Curso
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Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Nivel principiante
Aprox. 9 horas para completar
Inglés (English)
Subtítulos: Inglés (English)
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Nivel principiante
Aprox. 9 horas para completar
Inglés (English)
Subtítulos: Inglés (English)
ofrecido por
IESE Business School
For over fifty years, IESE, the graduate business school of the University of Navarra, has been at the forefront of management education, developing and inspiring business leaders who strive to make a deep, positive and lasting impact on the people, companies and society they serve.
Programa - Qué aprenderás en este curso
1 hora para completar
Course Overview
In this course, you will follow four companies, each in a different industry (finance, gas, health and tourism), as they implement an efficient and cutting-edge operations model (SPDM) to address the problems that do not allow them to deliver an excellent service, and improve their results. Through these cases, and the application of this practical framework, you will gain a deep understanding of how to increase your efficiency while providing a 5 star service, as well as getting results and things done in your own company.
1 hora para completar
3 videos (Total 26 minutos), 3 lecturas
2 horas para completar
The Operations Puzzle
During this module, the following topics will be covered: promise and its five dimensions (cost, time, range, innovation, and consistency), essence or DNA’s company, flame red or the structure holding up the essence, client archetype, service specifications and moments of truth (MMT).
2 horas para completar
12 videos (Total 62 minutos), 2 lecturas, 1 cuestionario
2 horas para completar
Unlocking Capacity to Tackle Higher Value-Added Tasks
During this module, the following topics will be covered: service and product mix, task=problem=knowledge, capacity analysis and matrix, load matrix and task benchmark.
2 horas para completar
11 videos (Total 77 minutos), 3 lecturas, 1 cuestionario
1 hora para completar
No Hire, No Fire
During this module, the following topics will be covered: operational variables, E2E process & green benches, 7 times, operational rules and types of decisions.
1 hora para completar
17 videos (Total 54 minutos), 1 lectura, 1 cuestionario
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
¿Qué recibiré si compro el Certificado?
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