The only thing you get to change is yourself, and in the prerequisites to this course we’ve given you real tools to do that. Now, use those tools to influence the course of your future, your team's future, and your organization's future. Make a plan for yourself that will help you help others, and learn skills to make it happen.
Este curso forma parte de Programa Especializado - Professional IQ: Preventing and Solving Problems at Work
ofrecido por
Programa Especializado - Professional IQ: Preventing and Solving Problems at WorkUniversidad de Illinois en Urbana-ChampaignAcerca de este Curso
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Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Nivel principiante
Aprox. 27 horas para completar
Inglés (English)
Subtítulos: Inglés (English)
Certificado para compartir
Obtén un certificado al finalizar
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Nivel principiante
Aprox. 27 horas para completar
Inglés (English)
Subtítulos: Inglés (English)
ofrecido por
Universidad de Illinois en Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
Programa - Qué aprenderás en este curso
2 horas para completar
Course Orientation
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
2 horas para completar
2 videos (Total 5 minutos), 5 lecturas, 1 cuestionario
5 lecturas
Syllabus10m
About the Discussion Forums10m
Glossary10m
Updating Your Profile10m
Social Media10m
1 ejercicio de práctica
Orientation Quiz30m
6 horas para completar
Week 1: Becoming a Leader
Find out what it can be like to make the transition into a leadership role. Learn how your values and branding are essential in this transition.
6 horas para completar
21 videos (Total 99 minutos), 2 lecturas, 5 cuestionarios
21 videos
1.2.1 2MC: Valet Parking1m
1.3.1 What Is Leadership?2m
1.3.2 2MC: Safety Violations1m
1.3.3 Leaders Come in Different Packages5m
1.3.4 Leadership Is More Than a Title5m
1.3.5 Leaders Are Learners6m
1.3.6 Leaders Keep Improving3m
1.4.1 How Do You Become A Leader?1m
1.4.2 2MC: Your Nephew’s Company1m
1.4.3 Act Ahead of Where You Are6m
1.4.4 Planning for Leadership4m
1.4.5 Experts Comment: Transitions6m
1.4.6 Experts Comment: Your Nephew's Company6m
1.5.1 What Leaders Do5m
1.5.2 2MC: Your Friend’s Future1m
1.5.3 Leaders Pick the Hardest Things6m
1.5.4 Share Glory7m
1.5.5 Remember How You Say It8m
1.5.6 Experts Comment: Your Friend's Future7m
1.6.1 Experts Comment: Valet Parking7m
2 lecturas
Week 1 Overview10m
Week 1 Resources and References10m
4 ejercicios de práctica
Lesson 1-3 Practice Quiz30m
Lesson 1-4 Practice Quiz30m
Lesson 1-5 Practice Quiz30m
Week 1 Quiz30m
6 horas para completar
Week 2: Influence, Persuasion, and Negotiation
Learn how influence and persuasion are key to leadership and some essentials negotiation concepts and skills. Explore more about effective communication.
6 horas para completar
22 videos (Total 114 minutos), 2 lecturas, 5 cuestionarios
22 videos
2.2.1 2MC: Sell Vaporware3m
2.3.1 Influence and Negotiation5m
2.3.2 2MC: Billing Error1m
2.3.3 Speaking Credibly9m
2.3.4 Negotiation in More Depth5m
2.3.5.1 Interests vs Positions8m
2.3.5.2 Experts on Negotiation5m
2.3.6 Experts Comment: Billing Error5m
2.4.1 Using What You Already Know49s
2.4.2 2MC: The Tennis Pro and the Airline Pilot1m
2.4.3 Stages of Negotiation7m
2.4.4 Errors in Negotiators’ Frames7m
2.4.5 My Friend's Car7m
2.4.6 Experts Comment: The Tennis Pro and the Airline Pilot4m
2.5.1 Negotiation Skills at Work57s
2.5.2 2MC: Gift or Bribe?2m
2.5.3 Interests, Rights, and Power7m
2.5.4 Applying the IRP Model6m
2.5.5 Keep Learning as a Negotiator9m
2.5.6 Experts Comment: Gift or Bribe?7m
2.6.1 Experts Comment: Sell Vaporware4m
2 lecturas
Week 2 Overview10m
Week 2 Resources and References10m
4 ejercicios de práctica
Lesson 2-3 Practice Quiz30m
Lesson 2-4 Practice Quiz30m
Lesson 2-5 Practice Quiz30m
Week 2 Quiz30m
6 horas para completar
Week 3: Difficult Conversations as a Leader
Develop skills for tackling difficult conversations, including giving and getting feedback and handling complaints.
6 horas para completar
22 videos (Total 107 minutos), 2 lecturas, 5 cuestionarios
22 videos
3.2.1 2MC: Business Introductions2m
3.3.1 Leaders: Expect Difficult Conversations1m
3.3.2 2MC: Reference Calls1m
3.3.3 Learn What Pushes Your Buttons8m
3.3.4 Preparing for Difficult Conversations9m
3.3.5 Delivering Bad News6m
3.3.6 Experts Comment: Reference Calls5m
3.4.1 Getting and Giving Feedback1m
3.4.2 2MC: Conflict at Work1m
3.4.3 Feedback Is a Gift6m
3.4.4 Giving Feedback6m
3.4.5 Giving Hard Feedback7m
3.4.6 Feedback: Going Visual7m
3.4.7 Experts Comment: Conflict at Work5m
3.5.1 Complaint-Handling Guidelines1m
3.5.2 2MC: Side Business1m
3.5.3 Preparation Is Key5m
3.5.4 Complaint-Handling Guidelines, Part One6m
3.5.5 Complaint-Handling Guidelines, Part Two5m
3.5.6 Applying the Guidelines: Side Business6m
3.6.1 Applying the Guidelines: Business Introductions7m
2 lecturas
Week 3 Overview10m
Week 3 Resources and References10m
4 ejercicios de práctica
Lesson 3-3 Practice Quiz30m
Lesson 3-4 Practice Quiz30m
Lesson 3-5 Practice Quiz30m
Week 3 Quiz30m
7 horas para completar
Week 4: It’s Your Life - Live it Well
Pull together skills and knowledge from throughout the courses while examining the importance of your alignment and fit in an organization. Reflect on the importance of learning as a leader and plan for what happens next in your professional career.
7 horas para completar
26 videos (Total 143 minutos), 2 lecturas, 5 cuestionarios
26 videos
4.2.1 2MC: Sneak a Peek1m
4.3.1 Alignment and Fit3m
4.3.2 2MC: Include Late Submissions?58s
4.3.3 Finding a Fit6m
4.3.4 How Do You Discover Organizational Culture?6m
4.3.5 Experts Comment: Alignment5m
4.3.6 Experts Comment: Include Late Submissions7m
4.4.1 Play the Long Game: Integrity Mindset1m
4.4.2 2MC: Conference Giveaway1m
4.4.3 Add Value with Your Mindset7m
4.4.4 Enoughness5m
4.4.5 Leaders Set the Tone10m
4.4.6 Blowing the Whistle7m
4.4.7 Experts Comment: Conference Giveaway8m
4.5.1 Your Values and Choices1m
4.5.2 2MC: Mind Your Own Business?1m
4.5.3.1 Your Values, Revisited, Part One10m
4.5.3.2 Your Values, Revisited, Part Two10m
4.5.4 Your Brand, Revisited8m
4.5.5 Your Professional IQ5m
4.5.6 Experts Comment: Mind Your Own Business?6m
4.6.1 Tying it All Together: Sneak a Peek5m
4.7.1.1 Experts Comment: Reverse Engineering5m
4.7.1.2 Experts Comment: The Essence of Professional IQ8m
4.7.2 Coming Back to Values; Learning Moving Forward4m
2 lecturas
Week 4 Overview10m
Week 4 Resources and References10m
4 ejercicios de práctica
Lesson 4-3 Practice Quiz30m
Lesson 4-4 Practice Quiz30m
Lesson 4-5 Practice Quiz30m
Week 4 Quiz30m
Acerca de Programa especializado: Professional IQ: Preventing and Solving Problems at Work
In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves.
This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign.
For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
Si estás suscrito, obtienes una prueba gratis de 7 días, que podrás cancelar cuando desees sin ningún tipo de penalidad. Una vez transcurrido ese tiempo, no realizamos reembolsos. No obstante, puedes cancelar tu suscripción cuando quieras. Consulta nuestra política completa de reembolsos.
¿Hay ayuda económica disponible?
Sí, Coursera ofrece ayuda económica a los estudiantes que no pueden pagar la tarifa. Solicítala haciendo clic en el enlace de Ayuda económica que está debajo del botón “Inscribirse” a la izquierda. Se te pedirá que completes una solicitud. Recibirás una notificación en caso de que se apruebe. Deberás completar este paso para cada uno de los cursos que forman parte del Programa especializado, incluido el proyecto final. Obtén más información.
¿Recibiré crédito universitario por completar el Curso?
Este Curso no otorga crédito universitario, pero algunas universidades pueden aceptar los Certificados del curso para obtener crédito. Consulta con tu institución para obtener más información. Los Títulos en línea y los Certificados Mastertrack™ de Coursera brindan la oportunidad de obtener créditos universitarios.
¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.
