In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
Este curso forma parte de Programa Especializado - Value Chain Management
Operations Management: Strategy and Quality Management for the Digital Age
ofrecido por
Acerca de este Curso
19,033 vistas recientes
Resultados profesionales del estudiante
38%
comenzó una nueva carrera después de completar estos cursos
46%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
22%
consiguió un aumento de sueldo o ascenso
Habilidades que obtendrás
Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)
Resultados profesionales del estudiante
38%
comenzó una nueva carrera después de completar estos cursos
46%
consiguió un beneficio tangible en su carrera profesional gracias a este curso
22%
consiguió un aumento de sueldo o ascenso
100 % en línea
Comienza de inmediato y aprende a tu propio ritmo.
Curso 4 de 7 en
Fechas límite flexibles
Restablece las fechas límite en función de tus horarios.
Aprox. 26 horas para completar
Sugerido: 4 weeks of study, 6-8 hours/week
Inglés (English)
Subtítulos: Inglés (English)
Programa - Qué aprenderás en este curso
6 horas para completar
Course Orientation & Module 1 Operations Strategy & Disruptive Innovation
In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.
6 horas para completar
15 videos (Total 163 minutos), 8 lecturas, 2 cuestionarios
15 videos
Meet Professor Udatta Palekar5m
Lecture 1-1.1 Operations Strategy (Part 1)9m
Lecture 1-1.2 Operations Strategy (Part 2)12m
Lecture 1-1.3 Operations Strategy (Part 3)12m
Lecture 1-2.1 Designing Operations Strategy (Part 1)13m
Lecture 1-2.2 Designing Operations Strategy (Part 2)17m
Lecture 1-2.3 Designing Operations Strategy (Part 3)11m
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4m
Lecture 1-3.1 Strategic Trade-offs (Part 1)12m
Lecture 1-3.2 Strategic Trade-offs (Part 2)14m
Lecture 1-4.1 Disruptive Innovation (Part 1)8m
Lecture 1-4.2 Disruptive Innovation (Part 2)13m
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12m
Lecture 1- 4 Disruptive Innovation9m
8 lecturas
Syllabus30m
Glossary20m
Brand Descriptions20m
About this Course: Ratings and Reviews10m
About the Discussion Forums10m
Updating Your Profile10m
Module 1 Overview20m
Module 1 Readings45m
2 ejercicios de práctica
Orientation Quiz30m
Module 1 Quiz30m
4 horas para completar
Module 2: Service Operations Management
In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.
4 horas para completar
12 videos (Total 169 minutos), 2 lecturas, 1 cuestionario
12 videos
Lecture 2-1.2 Importance of Services (Part 2)10m
Lecture 2-1.3 Importance of Services (Part 3)11m
Lecture 2-2.1 Why are Services Different (Part 1)17m
Lecture 2-2.2 Why are Services Different (Part 2)13m
Lecture 2-3.1 Service Quality (Part 1)15m
Lecture 2-3.2 Service Quality (Part 2)11m
Lecture 2-3.3 Service Quality (Part 3)13m
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8m
Lecture 2-4.1 Disruptive Service Operations (Part 1)20m
Lecture 2-4.2 Disruptive Service Operations (Part 2)19m
Lecture 2-4.3 Disruptive Service Operations (Part 3)15m
2 lecturas
Module 2 Overview20m
Module 2 Readings30m
1 ejercicio de práctica
Module 2 Quiz
5 horas para completar
Module 3: Quality Management
In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.
5 horas para completar
12 videos (Total 151 minutos), 3 lecturas, 3 cuestionarios
12 videos
Lecture 3-1.2 Evolution of Quality Management (Part 2)9m
Lecture 3-2.1 Statistical Process Control (Part 1)17m
Lecture 3-2.2 Statistical Process Control (Part 2)10m
Lecture 3-2.3 Statistical Process Control (Part 3)19m
Lecture 3-2.4 Statistical Process Control (Part 4)21m
Lecture 3-2.5 Statistical Process Control (Part 5)15m
Lecture 3-3 New Opportunities14m
Lecture 3-4.1 Descriptive Analytics7m
Lecture 3-4.2 Predictive Analytics3m
Lecture 3-4.3 Prescriptive Analytics5m
Lecture 3-4.4 Examples of Analytics and Quality10m
3 lecturas
Module 3 Overview20m
Module 3 Readings10m
Solutions to Peer Review Assignment Questions20m
2 ejercicios de práctica
Module 3 Quiz30m
Need the Solutions to Mod 3 Peer Review Assignment5m
3 horas para completar
Module 4: Digitization and Operations Management
This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.
3 horas para completar
7 videos (Total 93 minutos), 2 lecturas, 1 cuestionario
7 videos
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15m
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16m
Lecture 4-2.3 Digital Platform Examples6m
Lecture 4-3.1 The Digital Factory (Part 1)12m
Lecture 4-3.2 The Digital Factory (Part 2)12m
Lecture 4-3.3 Impact of Digital Factories13m
2 lecturas
Module 4 Overview20m
Module 4 Readings30m
1 ejercicio de práctica
Module 4 Quiz30m
Revisiones
Principales revisiones sobre OPERATIONS MANAGEMENT: STRATEGY AND QUALITY MANAGEMENT FOR THE DIGITAL AGE
por CMAug 22, 2017
An excellent course for process improvement, the bad thing is that the lessons are very long almost 30 minutes should be shorter and more or look as you improve in the online part
por SMSep 1, 2018
Certain parts were important and learnt about linear regression, ANOVA, SPC and value stream mapping. Could make presentations more brief, as the lectures were very tedious.
por GAOct 1, 2017
Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.
por ASMay 15, 2017
This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!
por AJFeb 25, 2020
The teaching of Statistical control charts could have been better by covering more no. of control charts which is only limited to p,c and x-r chart in this course.
por GHJun 8, 2017
Very good course for general process improvement in business. The last module gets a bit too in depth for me but overall good information that translates
por MAJan 26, 2019
A great course, making one aware how disruptive innovation and using latest technologies in operations management is creating new business opportunities.
por BSMar 28, 2017
Complete and useful course about Process Improvement. You can learn, also, about the philosophy and the history behind the Lean Six Sigma
por SSJan 27, 2018
My ID verification is still pending. But I have completed the course. Please get it done and provide me a course certificate. Thanks.
por ACNov 29, 2017
Great intro to statistical control and six sigma! Useful application for decreasing variability in the workplace. Enjoyed the class
por IGDec 1, 2019
Great Program Structure and a great way to assess the students. Very interested the way the lecturer brought in the latest ex
por CBSep 15, 2018
Excellent video content. Lecturer easy to follow and comprehend with substantial material.\n\nOne of my favorite classes
por ALJul 10, 2019
In four Modules of the teaching i understand a lot of things that i never studied before. Hope it will innovate my ideas
por MASep 22, 2017
An amazing course, must for professionals involved in Processes, assembly lines, manufacturing and providing services.
por VDMay 28, 2017
Good primer. A good chunk of the material comes in bullet points and I would have liked more visuals when possible.
por NTMar 1, 2020
Very Well Organized course with immense knowledge. Appreciate the efforts used in designing the course work.
por KPDec 11, 2019
It is difficult but also achievable for leaning quality management. I am getting enjoyable in this class.
por JOSep 14, 2017
Nicely done. Thank you. This course gives great insight and lends a stepping stone to 6 Sigma and Lean.
por RPDec 29, 2019
Gave me better understanding of Operations Management in today's digital age where agility is key.
por LLSep 3, 2018
in some areas too much technical, but overall a great experience to get solid know-how and skills
Comienza a trabajar para obtener tu maestría
Este curso es parte del Master of Business Administration (iMBA) completamente en línea de Universidad de Illinois en Urbana-Champaign.
Si eres aceptado en el programa completo, tus cursos cuentan para tu título.
Acerca de Universidad de Illinois en Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
Acerca de Programa especializado Value Chain Management
The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations.
In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing.
This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit.
When you complete the Value Chain Management Specialization, you will:
· Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy.
· Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions.
· Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization.
Preguntas Frecuentes
¿Cuándo podré acceder a las lecciones y tareas?
Una vez que te inscribes para obtener un Certificado, tendrás acceso a todos los videos, cuestionarios y tareas de programación (si corresponde). Las tareas calificadas por compañeros solo pueden enviarse y revisarse una vez que haya comenzado tu sesión. Si eliges explorar el curso sin comprarlo, es posible que no puedas acceder a determinadas tareas.
¿Qué recibiré si me suscribo a este Programa especializado?
Cuando te inscribes en un curso, obtienes acceso a todos los cursos que forman parte del Programa especializado y te darán un Certificado cuando completes el trabajo. Se añadirá tu Certificado electrónico a la página Logros. Desde allí, puedes imprimir tu Certificado o añadirlo a tu perfil de LinkedIn. Si solo quieres leer y visualizar el contenido del curso, puedes auditar el curso sin costo.
¿Cuál es la política de reembolsos?
¿Hay ayuda económica disponible?
¿Tienes más preguntas? Visita el Centro de Ayuda al Alumno.
